How do I enroll in Vida?

At go-live on 8/1/2025, you can visit vida.com/nebraskamedicine or download the Vida app to sign up, create an account and complete your onboarding by answering some questions about yourself* and your health. You can also call our customer support for assistance at 833-732-2242, Monday to Friday 8 a.m. – 9 p.m. ET.

**Please enter your name as it appears with Nebraska Medicine in Workday at time of registration.

What is Vida Health?

Vida Health offers virtual support* and resources to help you lose weight, reduce stress and manage or prevent conditions like obesity, obesity, prediabetes, and diabetes.

When you sign up with Vida, you will have access to a care team to help you make realistic plans to meet your goals – and to stick with them. You will be able to schedule 1:1 virtual coaching sessions or contact members of your care team through chat in Vida’s app. Your coach and you will tailor a program, including eating and exercise plans, to help you meet your health goals – and then help you stick with your plan.

Your program will also include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. For seamless goal tracking, connect fitness trackers or health devices.

*The cost of Vida Health is covered by Nebraska Medicine. 

I am on a GLP-1 for obesity, what do I need to do with Vida for my prescription to be approved?

Starting 8/1/2025, members newly prescribed a GLP-1 for obesity like Zepbound, Wegovy and Saxenda will need to enroll in and continue to engage with Vida monthly to get their prescription approved and filled at the pharmacy.  Engagement could include completing a consultation with your Vida coach, completing educational content and lessons curated for you, and tracking habits and metrics such as weight that will help you achieve your goals.  All of this is intended to provide support for your weight loss management needs, including how to help you eat the right, balanced food and meals, incorporate exercise and help deal with stress and side effects.  

Current users can continue their treatment through December 31, 2025, without any changes. However, starting January 1, 2026, the new requirements (Nebraska Medicine provider/pharmacy + behavioral program) will apply.

Why is Nebraska Medicine making this change to their GLP-1 strategy?

• This change supports Nebraska Medicine’s commitment to colleague well-being and sustainable healthcare by:
• Evolving best practices: Pairing GLP-1 medications with structured behavioral support enhances long-term success and sustainability. 
• We are confident in the high-quality care Nebraska Medicine providers deliver and the robust support they offer. 
• Preserving access for individuals with type 2 diabetes, which remains unchanged

What if I don’t want to participate in a behavioral program — can I still get the medication?

• Participation in a behavioral lifestyle intervention program is a requirement for coverage of GLP-1 medications for weight management under the Nebraska Medicine pharmacy benefits plan. This approach is grounded in clinical evidence that shows significantly better outcomes when medication is paired with structured behavioral support.
• If you choose not to participate in the program, you will not be eligible for coverage of GLP-1 medications for weight loss through the plan. However, you may still choose to access these medications outside of the plan by paying the full cost out of pocket. This is a personal choice, and we encourage you to speak with a healthcare provider about the best approach for your individual needs.

What kind of outcomes are expected from this new approach?

Studies show that combining GLP-1s with lifestyle and behavioral support significantly improves weight loss sustainability, overall health, and long-term wellbeing. This change aligns with best practices in obesity treatment and chronic disease management.

If I’m diabetic, do I HAVE to participate in Vida?

If you have diabetes, participation in the Vida program is optional.  However, if you are on the Nebraska Medicine medical plan, you do have full access to Vida’s resources at no cost to you, which can provide personalized coaching, expert guidance, and support for managing diabetes effectively. Many participants find that Vida helps improve their health outcomes and overall well-being.

Why do I have to stay with Vida?  I’m in maintenance.

Great question!  The maintenance phase of a behavioral modification program is just as crucial as the initial weight loss phase. While someone may have reached their goal, maintaining that success requires ongoing strategies to prevent relapse and ensure long-term stability.  Keeping certain elements, like goal setting, self-monitoring, and social support, can make a big difference in sustaining progress.

Will this impact coverage for other weight loss medications or services?

This change specifically applies to GLP-1 medications used for weight management. There remain non-GLP-1 options for weight loss that are covered under the plan, and those options are not affected by this policy.

My doctor has prescribed me a GLP-1. How must I engage with Vida before picking up my prescription? 

You must engage with Vida before the first dose can be picked up. You do not need to meet with a coach first, but you must complete the onboarding process — including providing health info, getting a program recommendation, and selecting a program. This counts as an engagement for Month 1 and allows the claim to be processed.  Eligibility files are sent daily from Vida to CapitalRx.  It may take 2 days depending upon timing to be able to pick up your prescription.  

Who is eligible for Vida through Nebraska Medicine?

Vida is available at no additional cost to Nebraska Medicine colleagues and covered family members (age 19 and older) enrolled in the Nebraska Medicine medical plans who meet any of the following criteria: taking a GLP-1 for weight loss, have diabetes or prediabetes, or have a BMI over 25.

I tried to enroll in Vida or I am engaged in Vida but recently received notification that I am unable to enroll/continue in Vida due to a Vida program exclusion such as chemotherapy, transplant, eating disorder, pregnancy, end-stage kidney/liver disease etc.  What do I do to get my GLP-1 for obesity filled.

If you’re not eligible to participate in Vida, a process is in place for reviewing cases on an individual basis, allowing for exceptions or appeals when appropriate.

Are Vida coaches Registered Dietitians?

• If your program is Preventive (Weight Management, Prediabetes, etc.), you will have support from a registered health coach.
• If your program is Chronic conditions (Diabetes, Hypertension, Hyperlipidemia, etc), you will have support from a registered Dietitian

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Our coaches and providers can help you reach your personal goals. Here are a few examples of things we can help with:

• Weight loss
• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Exercise and strength training
• Managing diabetes, blood pressure, or cholesterol
• Tackling pre-diabetes or other risk factors so they don’t lead to chronic disease
• Handling asthma, CHF or COPD
• Coping with stress
• Improving sleep

Can I only participate if I have a chronic condition?

Vida is available at no additional cost to Nebraska Medicine colleagues and covered family members (age 19 and older) enrolled in the Nebraska Medicine medical plans who meet any of the following criteria: taking a GLP-1 for weight loss, have diabetes or prediabetes, or have a BMI over 25.

How do I choose my coach?

​After you have signed up for Vida and logged into the Vida Health app, we’ll ask you a few questions, including what kind of coaching style you’d like. What motivates you? A cheerleader, listener, drill sergeant, or something else? We’ll recommend some coaches that could be a good fit and then the choice is up to you. You may also decide on your coach based on when their first availability is. 

Can I change coaches if it doesn’t work out with my first coach?

Absolutely. To request a change, go to the home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What happens to the information I provide to Vida?

All personal information you provide to Vida through the app is treated as confidential and securely stored using encrypted databases. Vida Health is fully HIPAA-compliant, ensuring that your health data is protected according to strict privacy standards. Your information is not automatically shared with One Chart; however, you do have the option to share your Vida progress with your healthcare provider. If you ever wish to have your information deleted, you can contact Vida at privacy@vida.com.

What type of information will Nebraska Medicine receive?

Vida and Nebraska Medicine take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with Nebraska Medicine.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

If you were using a device previously provided by Livongo, you will not be able to pair with Vida as it is specific to the Livongo programs.  However, once you enroll with Vida, talk to your Vida health coach and request a new device for the Vida program.

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call (855) 442-5885.

Can I order a device through Vida?

Devices such as a digital scale or blood pressure cuff may be available for free after your first session and if you meet Vida clinical criteria for a device. The device order form will be found in the Vida app for those eligible. 

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has bluetooth connectivity.  If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device.  If you were previously a member of the Livongo program and need a new glucometer, talk to your Vida coach to see if you are eligible to order a new one.  

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Yes, you can! Check with your coach to learn how to set up your CGM with the app.

What if I’m asked for a credit card when signing up? Isn’t Vida provided to eligible Nebraska Medicine colleagues at no charge?

There is no self-pay option so members should not come across any screen requesting a credit card. If you see a credit card request in error, email us at support@vida.com or by calling (855) 442-5885.

I forgot my password. What should I do?

Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling (855) 442-5885.

How do I change my password? 

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account? 

Please email us at support@vida.com to change your email address or call Vida support at (855) 442-5885.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits? 

Your family members (including spouses and dependents ages 19+) who are enrolled in a Nebraska Medicine medical plan are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses and dependents should use their name, email, and date of birth. Note: Please enter your name as it appears with Nebraska Medicine in Workday at time of registration.
If they need additional help, they can reach out to us directly at support@vida.com or by calling (855) 442-5885.