What is Vida Health?

Vida is a virtual health program that offers personalized weight loss, diabetes, pre-diabetes and hypertension programs and live, one-on-one support from an expert care team — all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs, and you’ll pick a coach to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect your fitness trackers or health devices (see most common list in “3rd-Party Devices and Apps” below). 

Who is eligible for Vida health coaching through Northrop Grumman?

All U.S. employees, spouses/domestic partners and dependents 18 and over enrolled in the Anthem medical plan are eligible for Vida Health at no charge.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Our coaches and providers can help you reach your personal goals. Here are a few examples of things we can help with:

• Weight loss
• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Exercise and strength training
• Coping with stress
• Improving sleep
• Support for health conditions
• Tackling pre-diabetes or other risk factors so they don’t lead to chronic disease
• Support to quit smoking
• Medication prescribing and lab orders*

*The Vida Medical Prescribing Service is only available to select members currently enrolled in one of Vida’s Clinical Programs who would benefit from the addition of working with a prescribing provider.

Can I only participate if I have a chronic condition?

No. Whether you are looking to get (or stay) fit, lose weight, handle stress, prevent disease, manage a chronic condition, or meet another health goal, we have expert coaches available to help.

What are Vida’s weight loss programs like?

There are 2 weight loss programs available through Vida.  Based on completion of health and personal goals assessment, you may be placed in one of the following programs:

1. Preventive Weight Loss: This program focuses on behavior change​​. You will have your own dedicated health coach working with you to personalize eating and exercise plans that are a good fit for you and your goals. In this program, in addition to weekly coaching sessions, you will have the option to in-app message your coach and group chat with other people committed to losing weight. You will also have the option to connect devices such as a smart scale to help you track your progress​. Members in this program lose an average of 5% or more of their body weight in 12 months.

2. Medical Weight Loss: This program is tailored for individuals at a higher weight who would benefit from additional clinical oversight and support. In addition to a health coach who is a registered dietitian, your care team may also include a medical provider). The Medical Weight Loss program first focuses on behavior change, including medical nutrition therapy and cognitive behavioral therapy. ​After ​​a period of ​​active engagement, your care team may engage you in thoughtful discussion​​​​ about and assessment for prescribing support​​.​ 

Can I change coaches if it doesn’t work out with my first coach for some reason

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.  

Do Vida medical providers prescribe weight-loss medicine?  

Yes. Vida medical providers are able to prescribe weight-loss medicine if clinically appropriate. 

If you have been prescribed weight-loss medicine in the last twelve months, you will be asked to provide some additional information before meeting with a Vida medical provider. 

This will include uploading relevant documents such as labs and medical records. For details on what you will be asked to share and how to upload it, please open the app and go to your Status list. 

If you have not been prescribed a weight-loss medicine in the last twelve months, you do not need to provide additional information to start a Vida weight-loss program. The program begins by focusing on healthy habits like nutrition guidance and mindset coaching. After you actively participate for a while, your care team can talk with you about whether weight-loss medication is right for you.

How often will I meet with my Vida medical provider?

You’ll have an initial consultation with your provider to assess your medicine needs and follow-up visits to review progress. Additional visits can be scheduled as needed. You also have the option to message your provider within the Vida app at any time.

Can I communicate with my provider outside of a scheduled appointment? 

For your insurance to cover your weight-loss medicine, it must be prescribed by a Vida medical provider. You may need to pay a co-pay or cost share – this will depend on how your insurance works. But if this medicine is prescribed by a Vida medical provider, your insurance will help cover the cost. If you have any questions, please call the Rx Member Services number on the back of your health insurance card.

If this medicine has been prescribed by a provider outside of Vida, with rare exceptions, your insurance will not help cover the cost of this medicine.

If you have diabetes and have been prescribed a weight-loss medicine, please talk to your doctor about whether there is a diabetes medicine you could switch to that would not need to be prescribed by Vida to be covered by your insurance.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your ​Vida ​provider through the chat screen in the Vida app. If you need further assistance, you can also contact vida@support.com.

What happens to the information I provide to Vida?

All personal information you share through Vida Health’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact vida@support.com.

What type of information will Northrop Grumman receive?

Vida and Northrop Grumman take your personal health information very seriously. Your individual data will only be accessible to your Vida Health team and select health apps you connect to Vida. Vida will NOT share your individual participation, results, or any personally identifiable health information with Northrop Grumman.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

If you were using a device previously provided by Livongo, you will not be able to pair with Vida as it is specific to the Livongo programs.  However, once you enroll with Vida, talk to your health coach and  request a new device for the Vida program.

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at vida@support.com or call Vida at 833-732-2242.

Can I order a device through Vida?

Devices such as a digital scale, glucometer (as well as test supplies), or blood pressure cuff may be available to you for free after your first coach consult, and if you meet Vida clinical criteria for a device.  The order form for devices will be found in the Vida app for those eligible. 

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has bluetooth connectivity.  If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device.  If you were previously a member of the Livongo program and need a new glucometer, talk to your Vida coach to see if you are eligible to order a new one. 

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Yes you can! Consult with your Vida Coach on steps to take to set up the CGM connection as it varies based on device

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Northrop Grumman employees at no charge?

Vida is indeed available at no charge to eligible Northrop Grumman employees, spouses and dependents over 18 that are on the Anthem medical plan. If you’re seeing a credit card request in error, email us at vida@support.com or call Vida at 833-732-2242 and we can help you get set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at vida@support.com or call Vida at 833-732-2242.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at vida@support.com or call Vida at 833-732-2242 to change your email address.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your family members (including spouses/domestic partner and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. Spouses/domestic partner and dependents should use their own name, email and DOB to enroll.  If asked for Employee ID, then they should use the employee’s information.