What is Vida Health?

Vida is a ​virtual health program that offers personalized weight-loss programs and live, one-on-one support from a health expert ​— all through an easy-to-use mobile app and website.

When you sign up with Vida, you will be able to meet with your care team online in video sessions or chat with them in the app. Your care team will offer personalized support (including nutrition and exercise) to help you meet your health goals.

Through Vida, you will have access to resources to help you achieve your weight loss goals, such as exercise and educational videos, recipes and more. Additionally, for easy progress tracking you can connect your fitness tracker or health device with the Vida app!

Who is eligible for Vida through Schwab?

All Schwabbies and their dependents aged 18+ enrolled in a Schwab United Healthcare (UHC) medical plan are eligible for Vida Health at no charge, except for employees residing in Puerto Rico.

Individuals with Type I or Type II diabetes are unable to participate in Vida’s weight-loss programs. This is because diabetes medication needs to be carefully monitored by the doctor managing your diabetes during weight-loss.

What programs are available through Vida?

Based on your answers to questions about your health history and goals, you will be placed in one of the following weight-loss programs:

1. Preventive Weight Loss: This program focuses on behavior change​​. You will have your own dedicated health coach working with you to develop eating and exercise skills that are tailored to you and your goals. In addition to weekly coaching sessions, you will have the option to message your coach, and group chat with other people committed to losing weight. You will also have the option to connect devices such as a smart scale to help you track your progress​. Members in this program lose an average of 5% or more of their body weight in 12 months.
   
2. Medical Weight Loss: This program is tailored for individuals at a higher BMI who would benefit from additional clinical oversight and support. In addition to a registered dietitian, your care team may also include a Vida medical provider. The Medical Weight Loss program will help you lose weight through behavior changes, including medical nutrition therapy and cognitive behavioral therapy. If clinically appropriate for you, Vida medical providers are also able to assess for and prescribe weight-loss medications, as well as help manage side effects.

Do I have to participate in Vida to have coverage for my weight loss medication?

Yes, effective July 1, 2026 you must enroll and participate in Vida program activities each month to have your medications covered under your pharmacy benefit through Schwab.  Starting April 1, 2026, you can begin by enrolling in Vida at vida.com/schwab and click on the “Join Now” button to get started in a Vida weight loss program. Each month you must participate in Vida program activities to meet the engagement requirement. Vida will let your pharmacy benefit plan know when you’ve completed the activities required for each month to ensure appropriate benefit coverage. 

If you are enrolled and engaged with Vida, the cost of your medication is based on your Prescription Drug benefit coverage and the type of medication you are taking. Weight-loss medications are not subject to the deductible, however, coinsurance with minimums and/or maximums may apply. Remember, effective July 1, 2026, if you do not participate in Vida each month, your GLP-1 medication for weight loss will not be covered under your pharmacy benefit through Schwab.

What monthly activities are required to ensure my medication is covered by my Schwab benefits?

Each month you must engage by:

1. Completing a consultation with a Vida provider or participating in a synchronous group coaching session one time per month and
2. Measuring and recording a health goal or outcome metric either manually or through a connected device three times per week, for at least three out of four weeks in the month and
3. Completing a program unit or related educational content (e.g., lesson, health screener, content card, worksheet, guided video) one time per week, for at least two out of four weeks in the month.

Will I have to pay for my weight-loss medication in full if I do not engage with Vida?

Yes. For members aged 18 or older, if you are not enrolled and engaged in the Vida program, your GLP-1 weight loss medication will not be covered by your Schwab Pharmacy benefits. Members will be denied coverage at the pharmacy and will be required to pay for their medications in full. This requirement does not apply to diabetes GLP-1’s.

​​​How do I get started?​​

1. Tap or click the blue “Join Now” button on this page or download the Vida app from your phone’s app store. Then create an account.
2. When asked for your organization that is providing Vida to you, enter “Charles Schwab.”
3. ​​​After you have created an account, you will answer a few questions about yourself and your weight-loss goals and then you will be matched to the Vida program that is right for you.
4. Once you are matched to a Vida program, you will be able to choose a care team member who you will work with towards your weight-loss goals. This person may be a health coach or dietitian, depending on your health needs.
5. After you have selected your provider, you will be shown available appointment times.* Choose the best one for you. If you have any trouble finding an appointment time that works, please email support@vida.com

*If you have a prescription for weight-loss medication, you may be asked to share additional information with Vida before scheduling an appointment with a Vida medical provider. Vida will let you know what these steps are in your Status list.

​​​How do I schedule an appointment with my Vida provider?​​​ ​​

​​​When you log into the app, you can schedule an appointment directly through the ​​Vida Home screen.​​

Can I change Vida providers if it doesn’t work out with my current one?

Yes, to request a change, go to the Home screen in your Vida​ Health​ app, tap the gear icon in the upper right, then tap Request New Coach. If you have multiple providers, select the one you wish to switch (e.g., your Health Coach or RD). If the option to switch your Medical Provider is not available to you, please contact support@vida.com. After you’ll complete a brief survey so Vida can match you with a new Vida provider that’s a good fit for your style and goals.

Do Vida medical providers prescribe weight-loss medication?

Yes. Vida medical providers can prescribe weight-loss medication if clinically appropriate.

If you are currently taking weight loss medication, you will be asked to provide some additional information before meeting with a Vida medical provider. This will include uploading relevant documents such as labs and medical records. For details on what you will be asked to share and how to upload it, please open the app and go to your Status list.

If you have not been prescribed weight-loss medication in the last twelve months, you do not need to provide additional information to start a Vida weight-loss program.

How often will I meet with my Vida provider?

You’ll have an initial consultation with your provider to assess your medication needs, and a follow-up visit to review progress. Additional visits can be scheduled as needed. You also have the option to message your provider within the Vida app at any time.

Can I communicate with my provider outside of a scheduled appointment?

Yes, you’ll be able to send messages to your provider at any time via the Vida app. Response times from providers are usually within 1-2 business days, but often the same day.

Why do I need to engage with Vida to have my weight-loss medication covered by my insurance?

Because medications alone aren’t enough—clinical support improves safety, outcomes, and long-term success. This approach allows Schwab to preserve access to these medications through the pharmacy benefit while strengthening how care is delivered.

If Vida prescribes medication, how does my pharmacy get the prescription?

If a Vida medical provider prescribes medication to support your weight-loss goals, prescriptions will be submitted electronically to a pharmacy of your choice. It can be a local pharmacy or a mail-order pharmacy. Your Vida medical provider will ask you which pharmacy you prefer.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your ​Vida ​provider through the chat screen in the Vida app. If you need further assistance, you can also contact support@vida.com.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will Vida share with Schwab?

Vida will NOT share your participation, results, or personally identifiable health information with Schwab.Vida and Schwab take your personal health information very seriously and it will only be accessible to your Vida Health team and select health apps you connect to Vida

Can I connect other health and fitness devices or apps to my Vida account?

Yes. Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. Vida supports integration with 100+ apps and devices, including those most commonly used:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email Vida at support@vida.com.

Can I order a device, such as a scale or blood pressure cuff, through Vida?

Digital scales and blood pressure cuffs are available for free after your first care team appointment depending on the program you are enrolled in and if you meet Vida clinical criteria. The order form will be found in the Vida app for those eligible.

I forgot my password. Can you help?

Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. Vida will send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to Vida directly at support@vida.com.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

When you enroll in Vida, you will be able to choose the email address you use, whether work or personal. If you need to change this email address, please email Vida at support@vida.com.

My dependent is having trouble signing up. How do they sign up through my employer’s benefits?

All Schwabbies and their dependents aged 18+ enrolled in a Schwab UHC medical plan are eligible for Vida Health at no charge (except for employees residing in Puerto Rico). To enroll, dependents should use their legal name, email, and date of birth.

If they need additional help, they can reach out to Vida directly at support@vida.com.