What is Vida Health?

Vida Health is an online health program. Vida can help you lose weight and prevent or manage diabetes. Vida can also help with other weight-related health problems, such as hypertension.

When you sign up with Vida, you’ll share your health goals. You’ll pick a health coach to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more. For easy progress tracking, you can connect fitness trackers or health devices. (See most common list in “3rd-Party Devices and Apps” below).

Who has access to Vida through Worldpac?

All team members and their dependents aged 18+ enrolled in a Worldpac Anthem medical plan are eligible for Vida Health at no charge.

What kind of health coaching can I receive through Vida?

Our coaches can help you reach your health goals. Here are a few examples of things we can help with:

• Achieving and maintaining a healthy weight
• Making healthier food choices, including support for special diets like gluten-free, paleo, vegan, and more
• Increasing physical activity and building strength 
• Reducing stress and improving emotional well-being
• Improving sleep quality
• Managing blood sugar, blood pressure, and cholesterol
• Managing low back pain

Can I only participate if I have a chronic condition?

No. We have expert coaches available to help with other health goals. Weight loss is a major focus of Vida. Other related health goals we support include exercising more, eating healthy, and managing stress.

What is Vida’s weight loss program like?

Vida’s weight loss program focuses on behavior change​​. You will have your own health coach working with you to make eating and exercise plans that are a good fit for you and your goals. In addition to weekly coaching sessions, you will have the option to in-app message your coach and group chat with other people also trying to lose weight. You can also connect devices such as a smart scale to help you track your progress​. Members in this program lose an average of 5% or more of their body weight in 12 months.

How do I choose my coach?

​After you have signed up for Vida and logged into the Vida Health app, we’ll ask you a few questions, including what kind of coaching style you like.

We’ll recommend some coaches that could be a good fit and then the choice is up to you. You may also decide on your coach based on when their first availability is.

Can I change coaches if it doesn’t work out with my first coach?

Yes. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll answer a few questions so we can match you with a new coach that’s the best fit for your style and goals.

How do I schedule appointments?

You can schedule an appointment directly through the app from the Home screen.

What happens if I am enrolled in Vida through AAP benefits?

If you are enrolled in Vida through your AAP benefits, your account will remain active and continue after 7/1 under your Worldpac benefits.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will WorldPac receive?

Vida and WorldPac take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with WorldPac.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)
• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 833-732-2242.

Can I order a device through Vida?

Devices such as a digital scale, glucometer (as well as test supplies), or blood pressure cuff may be available for free after your first session and if you meet Vida clinical criteria for a device. The device order form will be found in the Vida app for those eligible.

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has bluetooth connectivity.  If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device. 

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Yes, you can! Check with your coach to learn how to set up your CGM with the app.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible WorldPac team members at no charge?

Vida is indeed available at no charge to eligible WorldPac team members, as well as their eligible spouses and dependents over the age of 18. If you see a credit card request in error, email us at support@vida.com or by calling 833-732-2242.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password? 

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account? 

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits? 

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses and dependents should use their name, email, and date of birth. They should use the team member’s information if asked for an Employee ID. 

If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.