What is Vida Health?

Vida is a ​virtual health program that offers personalized weight-loss programs and live, one-on-one support from a health expert ​— all through an easy-to-use mobile app and website.

When you sign up with Vida, you will be able to meet with your care team member online in video sessions or chat with them in the app. You will also have access to helpful Vida resources like videos, lessons, recipes, and more, plus easy progress tracking. For seamless goal tracking, connect fitness trackers or health devices.

Who is eligible for Vida through Rightway?

Vida is available to Rightway members at no additional cost.  If you have questions about your eligibility, please reach out to Rightway at the number on your Member ID card.

What programs are available through Vida?

Based on your answers to the questions about your health history and goals, you will be placed in one of the following weight-loss programs:

1. Preventive Weight Loss: This program focuses on behavior change​​. You will have your own dedicated health coach working with you to develop eating and exercise skills that are tailored to you and your goals. In addition to weekly coaching sessions, you will have the option to message your coach and group chat with other people committed to losing weight. You will also have the option to connect devices such as a smart scale to help you track your progress​. Members in this program lose an average of 5% or more of their body weight in 12 months.
   
   
2. Medical Weight Loss: This program is tailored for individuals at a higher weight who would benefit from additional clinical oversight and support. In addition to a registered dietitian, your care team may also include a Vida medical provider. The Medical Weight Loss program will help you lose weight through behavior change, including medical nutrition therapy and cognitive behavioral therapy. If clinically appropriate for you, Vida medical providers are also able to assess for and prescribe weight-loss medicines, as well as help manage side effects.

Are there participation requirements?

For some employers who offer Vida as a companion model, there are engagement requirements to receive weight loss medications under the Vida program.

The required engagement activities include:

• Initial Enrollment: Enroll one time in an available Preventive or Medical Weight Loss program with Vida.
• Ongoing Activities: Participate in each of the following three types of activities at the specified frequencies:
  1. Provider Interaction: Complete a consultation with a Vida provider or participate in a synchronous group coaching session once per month. AND
  2. Biometric Monitoring: Measure and record a health goal or outcome metric (manually or via a connected device) once per week, for 3 out of 4 weeks. AND
  3. Self-paced Learning: Complete a program unit or related educational content (e.g., lesson, health screener, content card, worksheet, guided video) once per week, for 2 out of 4 weeks.

A member is considered engaged upon completion of all the above requirements. To know if your employer offers the Vida program as a companion model, please review your pharmacy benefits with Rightway or your employer.

​​​How do I get started?​​

1. Go to vida.com/rightway or download the Vida app from your phone’s app store. Then create an account.
2. ​​​After you have created an account, you will answer a few questions about yourself and your weight-loss goals and then you will be matched to the Vida program that is right for you.
3. Once you are matched to a Vida program, you will be able to choose a care team member who you will work with towards your weight-loss goals. This person may be a health coach or dietitian, depending on your health needs.
4. After you have selected your provider, you will be shown the next available appointment times.* Choose the best one for you. If you have any trouble finding an appointment time that works, do not hesitate to email support@vida.com

*If you have a prescription for weight-loss medicine, you may be asked to share additional information with Vida before scheduling an appointment with a Vida medical provider. We’ll let you know what these steps are in your Status list.

​​​How do I schedule an appointment with my care team?​​​ ​​

When you log into the app, you can schedule an appointment directly through the ​​Vida Home screen.​​

Can I change care team members if it doesn’t work out with my current one? To request a change, go to the Home screen in your Vida​ Health​ app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s a good fit for your style and goals.

Do Vida medical providers prescribe weight-loss medicine?

Yes. Vida medical providers are able to prescribe weight-loss medicine if clinically appropriate.

If you have been prescribed a weight-loss medicine in the last twelve months, you will be asked to provide some additional information before meeting with a Vida medical provider.

This will include uploading relevant documents such as labs and medical records. For details on what you will be asked to share and how to upload it, please open the app and go to your Status list.

If you have not been prescribed a weight-loss medicine in the last twelve months, you do not need to provide additional information to start a Vida weight-loss program.

How often will I meet with my Vida medical provider?

You’ll have an initial consultation with your provider to assess your medicine needs and a follow-up visit to review progress. Additional visits can be scheduled as needed. You also have the option to message your provider within the Vida app at any time.

Can I communicate with my provider outside of a scheduled appointment?

You’ll be able to send messages to your provider at any time. Response times from providers are usually within 1-2 business days, but often the same day.

Will my insurance cover my weight-loss medicine?   ​​

For your insurance to cover your weight-loss medicine, it must be prescribed by a preferred medical provider. You may need to pay a co-pay or cost share – this will depend on how your insurance works. But if this medicine is prescribed by a preferred medical provider, your insurance will help cover the cost. If you have any questions, please call the Rx Member Services number on the back of your health insurance card.

If this medicine has been prescribed by a provider outside of Vida, with rare exceptions, your insurance will not help cover the cost of this medicine.

If Vida prescribes me medicine, how does my pharmacy get the prescription?

If a Vida medical provider prescribes medicines to support your weight-loss goals, prescriptions will be submitted electronically to a pharmacy of your choice. It can be a local pharmacy or a mail-order pharmacy. Your Vida medical provider will ask you which pharmacy you prefer.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your ​Vida ​provider through the chat screen in the Vida app. If you need further assistance, you can also contact support@vida.com.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will your employer receive?

Vida and Rightway take your personal health information very seriously and it will only be accessible to your Vida Health team and select health apps you connect to Vida. Vida will NOT share your participation, results, or personally identifiable health information with your employer.

Can I connect other health and fitness devices or apps to my Vida account?

You can. Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including those most commonly used:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

Can I order a device through Vida?

Digital scales, blood glucose monitors and blood pressure cuffs may be available for free after your first care team appointment if you meet Vida clinical criteria. The device order form will be found in the Vida app for those eligible.

I forgot my password. Can you help?

Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

When you enroll in Vida, you will be able to choose the email address you use, whether work or personal. If you need to change this email address, please email us at support@vida.com.

My spouse/domestic partner or dependent is having trouble signing up. How do they sign up through my employer benefits?

Vida is available to Rightway members at no additional cost.  If you have questions about your eligibility, please reach out to Rightway at the number on your Member ID card. To enroll, spouses/domestic partners and dependents should use their legal name, email, and date of birth.

If they need additional help, they can reach out to us directly at support@vida.com.