Who is eligible for Vida?

Vida is available at no additional cost to eligible Blue Cross and Blue Shield of North Dakota members and their covered dependents who are at least 18 years or older. Some plan exclusions apply.

​​​How do I get started?​​

1. The first step is to enroll in Vida Health here or download the Vida app for your phone’s app store.
2. ​​​Once enrolled, you will answer a few questions about yourself and your weight-loss goals and then, based on your answers, be given an option of health experts with whom you can book an appointment.

What is Vida’s Medical Weight Loss program?

This program is for people at a higher weight who would benefit from additional clinical oversight and support. In addition to a health coach who is a registered dietitian, your care team may also include a medical provider. The Medical Weight Loss program focuses first on behavior change, including medical nutrition therapy and cognitive behavioral therapy. ​After ​​you engage in Vida for awhile, your care team may discuss prescribing weight-loss medicine, if it could be right for your health needs.

​​​How do I schedule a meeting with my coach or other members of my care team?​​​ ​​

Once you are logged into the app, you can schedule a session with your health coach or other care team members directly through the ​​Vida Home screen.​​

Can​​ I choose my coach?

​After you have signed up for Vida and logged into the Vida Health app, we’ll ask you a few questions, including what kind of coaching style you’d like. We’ll recommend some coaches that could be a good fit and then the choice is up to you. You may also decide on your coach based on when their first availability is.

Can I change coaches if it doesn’t work out with my first coach?

To request a change, go to the Home screen in your Vida​ Health​ app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s a good fit for your style and goals.

What is the Vida Medical Prescribing Service?

Vida programs focus first on behavior change. This focus includes medical nutrition therapy and cognitive behavioral therapy to support lifestyle change. After engaging in Vida’s Medical Weight Loss Program, members may be eligible to weight-loss GLP-1 discuss medicine with their Vida medical provider. Note: Prescribing is only available to select members based on clinical criteria.

What if I am currently taking a weight-loss GLP-1 medicine?

• ​​​If you are taking a weight-loss GLP1 medicine, you can enroll in Vida Health. Your medicine will only be covered by your pharmacy benefits plan if prescribed by a Vida medical provider once your current prior authorization (PA) ends. We encourage you to register for Vida as early as possible.
• ​​If you are not currently taking a weight-loss GLP-1 medicine, prescriptions for these medicines will only be covered for BCBSND members if prescribed by a Vida provider. If you are working with another provider to obtain your prescription and would like the medicine to be covered by your insurance, you will need to enroll in Vida, and be assessed by a Vida provider to determine if you are approved for a prescription.

If Vida prescribes me a medicine, how does my pharmacy get the prescription?

If a Vida medical provider prescribes weight-loss GLP-1 medicine, this prescription will be submitted electronically to a pharmacy you choose. The Vida medical provider will ask you which pharmacy you prefer. It can be a local pharmacy or a mail-order pharmacy.Your insurance will then determine how much you pay for that prescription.

If Vida prescribes me weight-loss medicine, how often will I meet with my Vida medical provider?

You’ll have a first meeting with your Vida medical provider to assess your medicine needs and then a follow-up visit to review progress. Additional visits depend on your situation and can be scheduled as needed.

Can I communicate with my Vida medical provider outside of a scheduled appointment?

Yes! You’ll be able to send messages to your Vida medical provider at any time. Response times from providers are usually within 1-2 business days, but often the same day.

How do I pay for my medicine?

You’ll be able to provide your insurance information directly to your pharmacy. Coverage of prescription costs will depend on your insurance. If you have any questions about prescription costs, please contact BCBSND at the number on the back of your member ID card.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your ​Vida ​prescriber through the chat screen in the Vida app. If you need further assistance, you can also contact support@vida.com or 833-732-2242. 

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including those most commonly used:

• Fitbit 
• Garmin 
• iHealth 
• Jawbone 
• Runkeeper 
• Strava 
• Withings/Nokia Health 
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly. 
2. Log into the Vida app. 
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps. 
4. Select the device/app you’d like to connect and follow the on-screen instructions. 
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

Can I order a device through Vida?

Digital scales and blood pressure cuffs may be available for free after your first session and if you meet Vida clinical criteria. The device order form will be found in the Vida app for those eligible.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible BCBSND members at no charge?

Vida is available at no charge to eligible BCBSND members. If you see a credit card request in error, email us at support@vida.com, and we can help resolve this error so you can register without issue.

I forgot my password. Can you help?

Open the Vida app and tap Login. On the login screen, tap Forgot Your Password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password. 

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

When you enroll in Vida, you will be able to choose the email address you use, whether work or personal. If you need to change this email address, please email us at support@vida.com.

I was asked for my Medical ID when I signed up for Vida but I don’t know what it is.

Your Medical ID can be found on your BCBSND health insurance card. If you are still having trouble enrolling, please reach out to the Vida Customer Support team at support@vida.com or by calling 833-732-2242.

My spouse/domestic partner or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your family members (including spouses/domestic partners and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses/domestic partners and dependents should use their legal name, email, and date of birth. 

If they need additional help, they can reach out to us directly at support@vida.com.