What is Vida Health?

Vida Health (Vida) is an online health program. Vida can help you lose weight and prevent or manage chronic conditions like diabetes and hypertension or other weight-related health problems.

When you sign up with Vida, you’ll share your health goals and pick a health coach or dietician to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more. For easy progress tracking, you can connect fitness trackers or health devices. (See most common list in “3rd-Party Devices and Apps” below).

Who has access to Vida through Stanley Black & Decker?

All Stanley Black & Decker employees and their covered spouses, domestic partners and dependent children aged 18+ enrolled in a Cigna medical option are eligible for Vida health coaching at no charge.

What kind of health coaching can I receive through Vida?

Our coaches can help you reach your health goals. Here are a few examples of things we can help with:

• Losing weight
• Eating more healthfully, including support for special diets (i.e. gluten-free, paleo, vegan)
• Exercising more and getting stronger
• Lowering stress
• Improving sleep
• Managing blood sugar, blood pressure, and cholesterol
• Managing chronic conditions like diabetes, hypertension and hyperlipdemia

Can I participate if I do not have a chronic condition?

Yes. We have expert coaches available to help with many health goals. Weight loss is a major focus of Vida. Other related health goals we support include exercising more, eating more healthfully, and handling stress.

What is Vida’s weight loss program like?

Vida’s weight loss program focuses on behavior change​​. You will have your own health coach working with you to make eating and exercise plans that are a good fit for you and your goals. In addition to weekly coaching sessions, if you utilize the Vida Health app, you can message your coach and join a support group with other people also trying to lose weight. The support groups are peer groups that are monitored by a coach. You can also connect devices such as a smart scale to help you track your progress​. Members in this program lose an average of 5% or more of their body weight in 12 months.

How do I sign up for Vida?

Visit vida.com/SBD to sign up and create an account and then complete your onboarding by answering some questions about yourself and your health.  You can also call our customer support for assistance, by calling 833-732-2242.  Vida ofrece todos sus contenidos de programa en español. También contamos con proveedores multilingües. Si tienes preguntas o necesitas ayuda, llama al 833-732-2242.

How do I choose my coach?

After you have signed up for Vida and logged into the Vida Health app (or called by phone), we’ll ask you a few questions, including what kind of coaching style you like. What motivates you? A cheerleader, listener, drill sergeant, or something else? We’ll recommend some coaches that could be a good fit and then the choice is up to you. You may also decide on your coach based on when their first availability is.

Can I change coaches if it doesn’t work out with my first coach?

Yes. To request a change, go to the Home screen in your Vida health app, tap the gear icon in the upper right, then tap Request New Coach. You’ll answer a few questions so we can match you with a new coach that’s the best fit for your style and goals.

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has Bluetooth connectivity.  If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device.  If you were previously a member of the Livongo program your Livongo glucometer will not sync to the Vida app.  You can keep the monitor and manually enter your data into the app or you can talk to your Vida coach to see if you are eligible to order a new one.

I was working with Livongo. Do I have to sign up with Vida?

Signing up with Vida is not required but encouraged in order to continue supporting your health goals and managing your chronic illness. You may access Vida online at vida.com/SBD or scan the QR code to register. You may also text your phone number and a text link will be sent to your phone to register.

If I was working with Livongo, would all of my data be shared with Vida?

Livongo will only share that your demographic information (like name and address with Vida if you participated in their Program). No medical data will be shared with Vida.

Can I connect my Livongo glucometer to my Vida account?

Unfortunately the Livongo device is proprietary, therefore, you will not be able to pair with Vida as it is specific to the Livongo programs. However, once you enroll with Vida, talk to your health coach and  request a new device for the Vida program.

What happens to the information I provide to Vida?

All personal information you share through Vida Health’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will Stanley Black & Decker receive?

Vida and Stanley Black & Decker take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with Stanley Black & Decker.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health

If you are using a device provided by Livongo, you will not be able to pair with Vida as it is specific to the Livongo programs. However, once you enroll with Vida, talk to your health coach and  request a new device for the Vida program.

Can I order a device through Vida?

Depending on your health needs, you may receive a free smart scale, blood pressure cuff, blood glucose meter, or continuous glucose meter (CGM) from Vida, if the device is recommended by your care team to help you meet your health goals. Your health coach will be able to answer any questions you have about whether these are appropriate for you and, if so, how to order them.

Eligible members who enroll in Vida may order a new meter that includes a strips/lancets refill service, at no cost to you. You’re also welcome to choose your own meter, as most meters are compatible with the Vida app.

How do I connect multiple devices to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect multiple devices to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 833-732-2242.

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has Bluetooth connectivity.  If you are not able to sync your device, you can also manually enter your data into the Vida app, in the Tracker section of the app. if you prefer to continue using that device.  If you were previously a member of the Livongo program and need a new glucometer, talk to your Vida coach to see if you are eligible to order a new one.

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Yes, you can! Check with your coach to learn how to set up your CGM with the app.

Vida is asking me for my Employee ID, where can I find that?

If you do not know your Employee ID (EE ID or employee number), you can find it one of these ways:

• Locate your employee number on MySBD by clicking on the person icon in the upper right hand corner and selecting My Profile from the dropdown. Your employee number will be listed on your profile page.
• Locate your EE ID on your Pay Statement.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Stanley Black & Decker employees at no charge?

If you see a credit card request, this is an error. Do not provide any credit card information. Please email us email us at support@vida.com or by calling 833-732-2242. Vida is indeed available at no charge to covered Stanley Black and Decker employees, as well as their covered spouses/domestic partners and dependents over the age of 18.

What happens if I forget my password?

Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

How does my spouse, domestic partner, or dependent sign up for Vida Health?

Your family members (including spouses/domestic partners and dependents ages 18+) are eligible to use Vida’s services at no charge as long as they are covered under a Cigna medical option through Stanley Black & Decker. To enroll, spouses/domestic partners and dependents should use their name, email, and date of birth. They should use the employee’s information if asked for an Employee ID. In this case, the Employee ID is the medical subscriber number with Cigna as listed on the Cigna medical ID card.

If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.