What is Vida Health?

Vida is a virtual health program that helps you lose weight and prevent or manage health conditions such as diabetes. 

When you sign up with Vida, you’ll share your health goals and you’ll pick a dietitian to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect your fitness trackers or health devices (see most common list in “3rd-Party Devices and Apps” below).

Who is eligible for Vida through Amedisys?

All caregivers and their dependents aged 18+ enrolled in an Amedisys Highmark medical plan who have been diagnosed with diabetes are eligible for Vida Health at no charge.

Can I only participate if I have a chronic condition?

Yes. This program is currently only available for caregivers, spouses, and their dependents with a current diagnosis of diabetes. Vida dietitians can help you manage your diabetes.

How do I choose my dietitian?

After you have signed up for Vida and logged into the Vida Health app, we’ll ask you a few questions and we’ll recommend some dietitians  that could be a good fit and then the choice is up to you. You may also decide on your dietitian based on when their first availability is. 

Can I change dietitians if it doesn’t work out with my first dietitian?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new dietitian that’s the best fit for your style and goals.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will Amedisys receive?

Vida and Amedisys take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with Amedisys.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call (833) 732-2242.

Can I order a device through Vida?

Glucometer (as well as test supplies) will be available for free after your first session. The device order form will be found in the Vida app for those eligible. 

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has bluetooth connectivity.  If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device. 

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Yes, you can! Check with your dietitian to learn how to set up your CGM with the app.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling (833) 732-2242.

How do I change my password? 

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account? 

Please email us at support@vida.com to change your email address or call Vida support at (833) 732-2242.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits? 

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses and dependents should use their name, email, and date of birth.
 
If they need additional help, they can reach out to us directly at support@vida.com or by calling (833) 732-2242.