What is Vida Health?

Vida Health (“Vida”) is a virtual health program to assist you in your weight loss journey now available to you at no cost as part of your Amrize benefit package  All employees and their dependents aged 18+ enrolled in an Amrize BCBSIL medical plan are eligible for Vida Health at no charge.

Vida offers personalized support (including eating and exercise) to help you meet your health goals. When you sign up with Vida, you will be able to meet with a Vida medical provider online through video sessions, or via chat through the Vida Health mobile app. You will also have access to helpful Vida resources like videos, lessons, recipes, and more, plus easy progress tracking. For seamless goal tracking, connect fitness trackers or health devices.

Go to vida.com/amrize to get started.  For those individuals on a weight loss GLP-1 medication prior to January 1, 2026, Vida medical providers are able to prescribe after reviewing medical and prescribing history.  See “Prescribing through Vida” below for more information.

What is Vida’s Medical Weight Loss Program?

Vida’s Medical Weight Loss Program offers a personalized, doctor-supervised weight-loss program and live, one-on-one support from health experts.  Vida’s Medical Weight Loss Program focuses first on lifestyle changes, including medical nutrition therapy, and also supports weight-loss GLP-1 medication prescribing when appropriate. Only those members with a BMI meeting Vida’s requirements will be able to participate in Vida’s Medical Weight Loss Program.

Beginning January 1, 2026, employees and their dependents aged 18+ on an Amrize BCBSIL medical plan will need to enroll in Vida’s Medical Weight Loss Program for weight-loss GLP-1 medications to continue to be covered under the Amrize benefit plans.

​​​How do I get started with Vida?​​

Go to vida.com/amrize  or download the Vida Health mobile app from your phone’s app store and create an account.

​​​After you have created an account, answer a few questions about yourself and your weight-loss goals and you will be placed into the Vida program. Once you are matched to the appropriate Vida program, choose a care team member to work with towards your weight-loss goals. This person may be a health coach or dietitian, depending on your health needs.

Next, schedule an appointment from a list of available appointment times. * Reach out to support@vida.com if you have any trouble finding an appointment that works for you.

*If you currently have a prescription for a weight-loss GLP-1 medication, you may be asked to share additional information with Vida before scheduling an appointment with a Vida medical provider. We’ll let you know what these steps are in your status list.

Who will I work with at Vida?

Most newly enrolled members will meet first with a Vida dietitian to discuss health goals and develop a plan to get started.

How do I meet with a Vida medical provider in the Medical Weight Loss Program?

These steps must be completed before meeting with a Vida medical provider:

• Initial Enrollment
  • Enroll in Vida Health through vida.com/Amrize or download the Vida Health mobile app.
  • In the Vida Health mobile app, fill out the onboarding questionnaire and select your main health goal.
  • Schedule with your dietitian or join your support group.
    
• Weight-loss GLP-1 medication history and documentation
  • If you have previously been prescribed a weight-loss GLP-1 medication, you will be asked to upload documentation to Vida, which can include labs and medical records. Your status list in the Vida Health mobile app will tell you which documents are necessary and how to upload them.
  • Members who are not on weight-loss GLP-1medications prior to enrollment in Vida will initially work on Medical Nutrition Therapy with a Vida dietitian over the course of a few months.
  • Lab results* from the last 12 months will likely be requested, including TSH, CMP, A1c, and Lipid Panel. If your most recent lab work is more than 12 months old or is missing any of the required results, let your Vida medical provider know by sending a private “My Care Teams” chat message. The Vida medical provider will send you a lab requisition order that you can print and take with you to an in-network lab** of your choice.
    
• Meet with Your Vida Medical Provider
  • If you have been asked to upload documents, once you have done so and we have checked we have what we need, you will be able to schedule with a Vida provider.
  • During this visit, if you are currently on weight loss medication, you are required to show proof of your most recent prescription.

*Lab results and prescriber notes can be securely submitted to your Vida medical provider via the Vida Health mobile app.  Within the Vida Health mobile app go to Settings >>My Documents. Tap “Add Documents.” Follow the instructions to upload a PDF or screenshots.

**Contact BCBSIL at 844-560-9660 for assistance finding an in-network lab.

​​​How do I schedule my next appointment with the Vida care team?​​​ ​​

When you log into the Vida Health mobile app, you may schedule an appointment directly through the ​​Vida Home screen.​​

Am I able to change my Vida medical provider?

To request a change in your Vida medical provider, go to the Home screen in your Vida​ Health​ mobile app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s a good fit for your style and goals.

Why is Amrize using Vida Health as the sole prescriber for weight-loss medications?

Weight-loss medications are powerful tools for those seeking to achieve significant weight loss. These medications are complex, and are most effective for long-term success when paired with lifestyle changes. Amrize is partnering with Vida to offer support for these changes through health coaching, an easy to use mobile app, and access to medical providers who can help prescribe and manage side effects, so that the medicine works the best it can for those who need it.

I am already working with a primary care provider, and I’m concerned about moving to a new medical provider. How does my Vida provider work with my current doctor?

Your medical weight-loss treatment with a Vida medical provider is in addition to the care you already receive from your current doctor or primary care provider (“PCP”).

Your Vida provider focuses on obesity treatment. Your PCP is responsible for all other aspects of your healthcare. This includes services such as in-office visits, preventive mammograms and prostate exams, vaccinations, follow-ups after emergency care and planned surgeries, and care for conditions other than obesity/weight management.

Vida medical providers work with patients on obesity treatment.  Your Vida medical provider is a licensed doctor or nurse practitioner who can write lab orders used in obesity treatment, review the results, and prescribe weight-loss medications to directly treat obesity. Vida’s medical providers will prescribe appropriate medicines based on your pharmacy benefit plan’s formulary.

If you are being evaluated for or are preparing for bariatric surgery, Vida will work with your surgical team to ensure that needed weight-loss medications are prescribed.

We encourage you to share your primary care provider name, clinic, phone and fax number with your Vida medical provider. With your consent, Vida will send an after-visit summary by secure fax to your PCP so that your records are up to date. The after-visit summary may include lab results or other clinical findings of concern and medicines that your Vida provider starts, adjusts, or discontinues.

Am I required to have weight-loss GLP-1 medication prescribed by Vida?

Beginning January 1, 2026 new weight-loss GLP-1 medication prescriptions must be prescribed by a Vida medical provider in order to be covered by your Amrize prescription drug benefits. If this medication is prescribed by someone other than a Vida provider, it will not be covered by your Amrize benefits.

The amount you pay for your medicine is based on the Amrize prescription drug benefit you are enrolled in. Weight-loss medications may be subject to deductibles and copays.

I am currently taking a weight loss medication prescribed by my PCP.  Do I need to transition to Vida?

If you are currently taking a prescription weight-loss GLP-1 medication, you will be required to enroll with Vida and be prescribed your weight-loss GLP-1 medication by a Vida medical provider before April 1, 2026 in order for this medication to continue to be covered by Amrize benefits.

Please note: there are a few things you need to do before you meet with a Vida medical provider, and this can take a few weeks (see next question for more detail). We recommend starting as early as you can to ensure a smooth transition.

What happens if a member is taking weight-loss medication that is considered a controlled substance (i.e, Qsymia and Phentermine)?

These members can still enroll in Vida.  Although Vida cannot prescribe weight-loss medication considered to be a controlled substance (i.e., Qsymia and Phentermine), alternatives will be offered if clinically appropriate.

What if a member is under age 18 and is prescribed a weight-loss medication?

The Vida Health program is not available to enrolled members under the age of 18. These members will continue with the treatment plan prescribed by their non-Vida provider and any weight-loss medications will continue to be subject to the prior authorization process through the Amrize prescription drug benefit. These members will become eligible to participate in the Vida Health program upon reaching the age of 18 and will then be required to work with a Vida prescriber for their weight loss medications.

Will I have to pay for my weight-loss medications if prescribed by a non-Vida Health provider?

For members over 18 years old, if a weight-loss medication is prescribed by a provider other than Vida, it will not be covered by Amrize prescription drug benefits. 

For Amrize to cover your weight-loss medicine, it must be prescribed by a Vida medical provider. You may need to pay a co-pay or cost share – this will depend on the Amrize medical plan you are enrolled in.  If you have any questions, please call a CVS Caremark Representative at 877-668-8981.

If I am prescribed a new medication by Vida, how does the prescription get sent to my pharmacy?

Prescriptions will be submitted electronically to a pharmacy of your choice.  The Vida medical provider will ask you which pharmacy you prefer.

How often will I meet with my Vida medical provider?

You’ll have an initial consultation with your Vida medical provider to assess your needs and a follow-up visit to review your progress. Additional visits depend on your situation and may be scheduled as needed. You also have the option to message your Vida medical provider on an unlimited basis.

Am I able to communicate with my Vida medical provider outside of a scheduled appointment? Yes! You’ll be able to send messages to your Vida medical provider at any time. Response times from providers are usually within 1-2 days, but often the same day.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will Amrize receive?

Vida and Amrize take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with Amrize.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 833-732-2242.

Can I order a device through Vida?

Digital scales may be available for free after your first session and if you meet Vida clinical criteria. The device order form will be found in the Vida app for those eligible.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses and dependents should use their name, email, and date of birth.

If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.