What is Vida Health? 

Vida is a ​virtual health program that offers personalized health programs and live, one-on-one support from a health expert​—all through an easy-to-use mobile app and website.

Vida’s expert care teams help prevent and manage chronic conditions. Personalized health coaching is anchored in your health goals to build a plan that you can really stick with.

If you want to lose weight, manage stress, or if you live with diabetes, high blood pressure, or high cholesterol, Vida’s expert health coaches, dietitians, and medical providers can help you improve your numbers and make important lifestyle changes. 

When you sign up with Vida, you can meet with your care team member online via video sessions or chat with them in the app. 

You will also have access to helpful Vida resources like videos, lessons, recipes, and more, plus easy progress tracking through device syncing.

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Who is eligible for Vida? 

All associates and their covered dependents aged 18+ enrolled in an Arvest medical plan may be eligible to access Vida Health at no additional cost.

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What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Our coaches and providers can help you reach your personal goals. Here are a few examples of things we can help with:

• Weight loss
• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Exercise 
• Coping with stress
• Improving sleep
• Managing diabetes, blood pressure, or cholesterol
• Tackling pre-diabetes or other risk factors so they don’t lead to chronic disease

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Can I only participate if I have a chronic condition?

No. Whether you are looking to get (or stay) fit, lose weight, handle stress, prevent disease, manage a chronic condition, or meet another health goal, we have expert coaches available to help.

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​​​How do I get started?​​ 

1. Sign up online by tapping the join now button above or download the Vida app from your phone’s app store. Then follow the directions to create an account.
2. ​​​After you create an account, you will answer a few questions about yourself and your health, and then you will be placed in the Vida program that is right for you. 
3. Once you are matched with a Vida program, you can choose a care team member to work with. This person may be a health coach or dietitian, depending on your health needs. 
4. After you select your provider, you will see the next available appointment times. Choose the best one for you. If you have any trouble finding an appointment time that works, do not hesitate to email support@vida.com or call (833) 732-2242.

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Once enrolled in Vida, how do I schedule or reschedule an appointment with my care team?​​​ ​​ 

When you log in to the Vida app, you can schedule an appointment directly through the ​​Appointments section of the Vida Home screen.​​ Vida support can also assist with scheduling or rescheduling appointments. Email support@vida.com or call (833) 732-2242 for assistance.

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Can I change care team members if it doesn’t work out with my current one? 

To request a change, go to the Home screen in your Vida​ Health​ app, tap the gear icon in the upper right, then tap Switch Coach. You’ll complete a brief survey so we can suggest a new coach that’s a good fit for your style and goals.

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If Vida prescribes me medicine, how does my pharmacy get the prescription?

If a Vida medical provider prescribes medicine, prescriptions will be submitted electronically to a pharmacy of your choice. It can be a local pharmacy or a mail-order pharmacy. Your Vida medical provider will ask you which pharmacy you prefer. 

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What happens if my pharmacy is unable to process or refill my prescription? 

Please contact your ​Vida ​provider via the chat screen in the Vida app. If you need further assistance, you can also contact support@vida.com or call (833) 732-2242.

What happens to the information I provide to Vida? 

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com or call (833) 732-2242. 

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What type of information will Arvest receive? 

Vida and Arvest take your personal health information very seriously, and it will be accessible only to your Vida Health team and select health apps you connect to Vida. Vida will only share participation in the wellbeing platform to earn points in the Arvest Wellbeing Program.

Can I connect other health and fitness devices or apps to my Vida account? 

You can. Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including those most commonly used: 

• Fitbit 
• Garmin 
• iHealth 
• Jawbone 
• Runkeeper 
• Strava 
• Withings/Nokia Health 
• Apple Health (e.g., Loseit, MyFitnessPal) (iOS only) 

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How do I connect another device or app to my Vida account? 

When you log in to Vida for the first time, you’ll see a task on the Home screen titled Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps: 

1. Make sure the device/app you’d like to connect is set up, and that data tracking is working correctly. 
2. Log in to the Vida app. 
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps. 
4. Select the device/app you’d like to connect and follow the on-screen instructions. 
5. Repeat these steps if you need to connect more devices or apps. 

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Why isn’t my device or app syncing to Vida? 

First, please make sure your device is properly connected (see previous FAQ: How do I connect another device or app to my Vida account?). If you’ve checked this and are still having problems, please email us at support@vida.com or call (833) 732-2242. 

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Can I order a device through Vida? 

Digital scales, glucometers (including supplies and refills), and blood pressure cuffs may be available for free after your first care team appointment if you meet Vida clinical criteria. The device order form will be available in the Vida app for those eligible.

I forgot my password. Can you help? 

Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password. 

Didn’t receive an email? You can reach out to us directly at support@vida.com or call (833) 732-2242. 

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How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions. 

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How do I change the email address associated with my Vida account?

When you enroll in Vida, you can choose the email address you use, whether work or personal. If you need to change this email address, please email us at support@vida.com or call (833) 732-2242. 

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My spouse or dependent is having trouble signing up. How do they sign up through my employer’s benefits? 

All associates and their covered dependents aged 18+ enrolled in an Arvest medical plan are eligible for Vida Health at no charge. To enroll, spouses and dependents should use their legal names, email addresses, and dates of birth. 

If they need additional help, they can reach out to us directly at support@vida.com or call (833) 732-2242.