What is Vida Health?

Vida is a ​virtual health clinic​ that offers personalized weight loss programs and live, one-on-one support from an expert ​care team​ — all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs, and you’ll pick a coach to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect your fitness trackers or health devices (see most common list in “3rd-Party Devices and Apps” below).

Who is eligible for Vida through Danaher?

Vida is available at no additional cost to U.S. associates who are eligible for a Danaher-sponsored medical plan and their family members (age 18+) who are enrolled in a Danaher-sponsored medical plan. Residents of Puerto Rico are not eligible for Vida.

​​​How do I get started?​​

1. The first step is to enroll in Vida Health at www.vida.com/danaher.
2. ​​​Once enrolled, you will answer a few questions about yourself and your weight loss goals and then, based on your answers, be given an option of health coaches with whom you can book an appointment. Depending on the coach you choose, you could schedule a session that same day or opt for someone available at a later time.​​
3. ​​​When you meet with your health coach, together you’ll assess your health history and weight loss goals. This assessment will inform which program pathway you continue along. ​​

What are Vida’s weight loss programs?

Based on completion of the health and personal goals assessment, you will be placed in one of the following weight loss programs:

1. Preventive Weight Loss: This program focuses on behavior change​​. You will have your own dedicated health coach working with you to personalize eating and exercise plans that are a good fit for you and your goals. In this program, in addition to weekly coaching sessions, you will have the option to in-app message your coach and group chat with other people committed to losing weight. You will also have the option to connect devices such as a smart scale to help you track your progress​. Members in this program lose an average of 5% or more of their body weight in 12 months.
2. Medical Weight Loss: This program is tailored for individuals at a higher weight who would benefit from additional clinical oversight and support. In addition to a health coach who is a registered dietitian, your care team may also include a medical provider. The Medical Weight Loss program first focuses on behavior change, including medical nutrition therapy and cognitive behavioral therapy. ​After ​​a period of ​​active engagement, your care team may engage you in thoughtful discussion​​​​ about and assessment for prescribing support​​.​

​​​How do I schedule a meeting with my coach or other members of my care team?​​​ ​​ 

When you sign-up for Vida at www.vida.com/Danaher, you will be directed to answer some questions about yourself and then to download the app to complete registration. Once you are logged into the app, you can schedule a session with your health coach or other care team members directly through the ​​Vida Home screen.​​​​​

​How do​​ I choose my coach? 

​After you have signed up for Vida at www.vida.com/Danaher and logged into the Vida Health app, we’ll ask you a few questions, including what kind of coaching style you’d like. What motivates you? A cheerleader, listener, drill sergeant, or something else? We’ll recommend some coaches that could be a good fit and then the choice is up to you. You may also decide on your coach based on when their first availability is.

Can I change coaches if it doesn’t work out with my first coach? 

Absolutely. To request a change, go to the Home screen in your Vida​ Health​ app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s a good fit for your style and goals.

What is the Vida Medical Prescribing Service? 

Vida programs focus first on behavior change. This focus includes medical nutrition therapy and cognitive behavioral therapy to support lifestyle change. After a time of active engagement in Vida’s Medical Weight Loss Program, members may be engaged ​​in thoughtful discussion about and assessment​​s​ for prescribing support through the Vida Medical Prescribing Service.

What if I am currently taking an anti-obesity medication? 

• ​​​If you are taking an anti-obesity medication, you can enroll in Vida Health starting 8/12/24. Starting on 1/1/25, your medication will only be covered by your pharmacy benefits plan if prescribed by a Vida provider. We encourage you to register for Vida as early as possible after 8/12/24. ​​
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• ​​If you are not currently taking an anti-obesity medication, beginning 8/12/24, prescriptions for anti-obesity medications will only be covered for the Danaher population if prescribed by a Vida provider. If you are working with another provider to obtain your prescription and would like the medication to be covered by your insurance, you will need to go to www.vida.com/Danaher, download the Vida Health app, enroll in Vida, and be assessed by a Vida provider to determine if you are approved for a prescription.

If Vida prescribes me an anti-obesity medicine, how does my pharmacy get the prescription?

If a Vida medical provider prescribes anti-obesity medications to support your weight loss goals, prescriptions will be submitted electronically to a pharmacy of your choice. It can be a local pharmacy or a mail-order pharmacy. The Vida medical provider will ask you which pharmacy you prefer.

How often will I meet with my provider? 

You’ll have an initial consultation with your provider to assess your medication needs and a follow-up visit to review progress. Additional visits depend on your situation and can be scheduled as needed. You also have the option to message your provider within the Vida app on an unlimited basis.

Can I communicate with my provider outside of a scheduled appointment? 

Yes! You’ll be able to send messages to your provider at any time. Response times from providers are usually within 1-2 business days, but often the same day.

Will insurance cover the cost of my anti-obesity prescription? 

Anti-obesity medications may be covered by your pharmacy insurance benefits (CVS Caremark) after any applicable deductibles and cost sharing if you are an associate or an associate’s family member (age 18+) enrolled in a Danaher-sponsored medical plan (i.e., United Health Care, CareFirst, Aetna, or Cigna) and are prescribed the medication by a Vida ​medical ​provider.

The Danaher-sponsored pharmacy benefit plan will not cover prescriptions written by non-Vida providers for those enrolled in UnitedHealthCare, CareFirst, Aetna, or Cigna. If you are enrolled in another health plan, please contact your insurance to confirm coverage, which may vary depending on policy information.

If you have any questions about the cost, please contact ​your​ Benefits Pro at 800-936-2249 or by logging into the Benefit Pro Connection through Alight for specific details about your policy and the cost of the prescription.

What happens if my pharmacy is unable to process or refill my prescription? 

Please contact your ​Vida ​provider through the chat screen in the Vida app. If you need further assistance, you can also contact support@vida.com.

What happens to the information I provide to Vida?

All personal information that you share through Vida’s app is confidential and is securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will Danaher receive?

Vida and Danaher take your personal health information very seriously. Your individual data will only be accessible to your Vida Health team and select health apps you connect to Vida. Vida will NOT share your participation, results, or personally identifiable health information with Danaher.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

Can I order a device through Vida? 

Digital scales and blood pressure cuffs may be available for free after your first session and if you meet Vida clinical criteria. The device order form will be found in the Vida app for those eligible.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Danaher employees at no charge?

Vida is indeed available at no charge to eligible Danaher associates. If you see a credit card request in error, email us at support@vida.com, and we can help resolve this error so you can register without issue.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

I was asked for my Associate ID when I signed up for Vida but I don’t know what it is. 

Your Associate ID can be found in Workday. Go to the Menu (in the left hand corner) > Select Personal Information > Select About Me > Select Job (to locate your ID in Job details).

If you are still having trouble enrolling, please reach out to the Vida Customer Support team at support@vida.com or by calling 833-732-2242.

My spouse/domestic partner or dependent is having trouble signing up. How do they sign up through my employer benefits? 

Your family members (including spouses/domestic partners and dependents ages 18+) are eligible to use Vida’s services at no charge if they are enrolled in a Danaher Medical plan. To enroll, spouses/domestic partners and dependents should use their legal name, email, and date of birth. They should use the associate’s information if asked for an Associate ID. Associate ID can be found on Workday (see prior question for more details on locating the associate ID).

If they need additional help, they can reach out to us directly at support@vida.com.