Frequently asked questions

If you have trouble getting started or you need more help, please contact us at support@vida.com

About Vida

What does the Vida Health app offer?

Vida for Employers

I've heard my employer is offering Vida. How do I sign up?

I want to learn more about Vida for my company

About Health Coaching

What is a Health Coach?

I'm interested in becoming a Vida coach or therapist. How can I apply?

What kind of coaches can I work with through Vida?

Device and Syncing questions

How do I work with my coach or therapist? Do I need a smartphone?

I already track my steps or log food with another device or app. Can I add that to Vida?

How do I connect a 3rd party app or device to my Vida account?

It looks like my app or device isn’t syncing to Vida - can you help?

Account Help

I forgot my password? How do I change my password?

How do I change my email address?

I want to cancel. How do I do that?