What is Vida Health?

Vida Health (Vida) is an online health program. Vida can help you lose weight and prevent or manage chronic conditions like diabetes, hypertension, and obesity. You will receive personalized, live, one-on-one support from our expert care team to help you reach your goals – all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and pick a health coach or dietitian to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more. For easy progress tracking, you can connect fitness trackers or health devices. (See most common list in “3rd-Party Devices and Apps” below).

Who has access to Vida through Guidehouse?

All employees and dependents 18+ enrolled in an Anthem medical plan* through Guidehouse may be eligible for Vida Health at no charge.

*Those who opt into Guidehouse Anthem medical benefits through COBRA are also eligible for Vida

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Our coaches and providers can help you reach your personal health goals such as. Here are a few examples of things we can help with:

• Losing weight
• Eating more healthfully, including support for special diets (i.e. gluten-free, paleo, vegan)
• Exercising more and getting stronger
• Lowering stress
• Improving sleep
• Lowering blood sugar, blood pressure, and cholesterol
• Tackling pre-diabetes and other risk factors to avoid chronic disease in the future
• Managing chronic conditions like diabetes, hypertension and hyperlipidemia
• Smoking cessation

What is Vida’s weight loss program like?

Vida’s preventive weight loss program focuses on behavior change​​. You will have your own health coach working  with you to make eating and exercise plans that are a good fit for you and your goals. In addition to weekly coaching sessions, if you utilize the Vida Health app, you can message your coach and join a support group with other people also trying to lose weight. The support groups are peer groups that are monitored by a coach. You can also connect devices such as a smart scale to help you track your progress​. Members in this program lose an average of 5% or more of their body weight in 12 months.

How do I sign up for Vida?

There are a few ways to enroll. You can tap the “join now” button on this page, download the app, or call 833-732-2242.

When you create an account, you will answer some questions about yourself and your health.  You can also call our customer support for assistance, by calling 833-732-2242.  Si tienes preguntas o necesitas ayuda, llama al 833-732-2242.

How do I choose my coach?

After you have signed up for Vida and logged into the Vida Health app (or called by phone), we’ll ask you a few questions, and suggest coaches with whom you can choose to schedule a first appointment.

Can I change coaches if it doesn’t work out with my first coach?

Yes. To request a change, go to the Home screen in your Vida Health app, tap the gear icon in the upper right, then tap Request New Coach. You’ll answer a few questions so we can match you with a new coach that’s the best fit for your style and goals.

I was working with Teladoc. Do I have to sign up with Vida?

Signing up with Vida is not required but encouraged in order to continue supporting your health goals and managing your chronic illness.   

Can I connect my Teladoc glucometer to my Vida account?

Unfortunately, the Teladoc device is proprietary, therefore, you will not be able to pair with Vida as it is specific to the Teladoc programs. A Teladoc glucometer will not sync to the Vida app.  You can keep the monitor and manually enter your data into the app or you can talk to your Vida coach to see if you are eligible to order a new one.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will Guidehouse receive?

Vida and Guidehouse take your personal health information very seriously. Vida will NOT share your individual participation, results, or personally identifiable health information with Guidehouse. Guidehouse receives only aggregated, de-identified data to evaluate the program’s overall performance. This high-level reporting ensures your individual identity remains private.

Can I connect health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health

If you were using a device previously provided by Teladoc, you will not be able to pair with Vida as it is specific to the Teladoc programs.  However, once you enroll with Vida, talk to your health coach and  request a new device for the Vida program.

Can I order a device through Vida?

Depending on your health needs, you may be eligible to order  a free smart scale, blood pressure cuff, blood glucose meter (including strips/lancets), or continuous glucose meter (CGM) from Vida, if the device is recommended by your care team to help you meet your health goals. Your health coach will be able to answer any questions you have about whether these are appropriate for you and, if so, your coach will provide you will be able to complete a device order form in the Vida app.

You’re also welcome to sync your own devices, as most are compatible with the Vida app.

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has bluetooth connectivity.  If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device.  If you were a member of the Teladoc program and need a new glucometer, talk to your Vida coach about ordering a new one.

How do I connect multiple devices to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect multiple devices to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 833-732-2242.

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app? Yes, you can! Check with your coach to learn how to sync up your CGM with the app.

What happens if I forget my password?

Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

How does my spouse, or dependent, sign up for Vida Health?

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge as long as they are covered under an Anthem health plan through Guidehouse. To enroll, spouses and dependents should use their name, email, and date of birth. They should use the employee’s information if asked for an Employee ID.

If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.