What is Vida Health?

Vida is a digital platform that offers personalized weight loss programs and live, one-on-one support from an expert health coach — all through an easy-to-use mobile app and website. 

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs, and you’ll pick a coach to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect any fitness trackers or health devices you use.

*The cost of Vida Health is covered by IBEW Local 456. 

Who is eligible for Vida through IBEW Local 456?

Vida is available at no additional cost to IBEW Local 456 Welfare Fund participants aged 18+. At this time, individuals with diabetes who are type 1 or on an insulin pump are unable to participate in the program. 

What weight loss programs are available through Vida?

Vida’s Medical Weight Loss program is for individuals who are overweight or clinically obese who may also have co-occurring conditions (like high blood pressure, high cholesterol, at risk for diabetes, etc.).  Members receive clinical oversight and support from registered dietitians, physicians, and/or nurse practitioners. Members in this program will receive a customized nutrition care plan, peer support groups, and connected devices to stay on track. The Medical Weight Loss program focuses first on behavior change. Over time, after active engagement, members can partake in thoughtful discussions and assessments for prescribing support.

Can I choose my coach?                                                                                                                    

Absolutely. After you download the Vida Health app, you’ll be prompted to create an account and choose your preferred program. Then we’ll ask you a few questions, including what kind of coaching style you’d like — a cheerleader type, drill sergeant, listener, or something else.

We’ll recommend some coaches that could be a good fit, and then the choice is up to you.

Can I change coaches if it doesn’t work out with my first coach?

Absolutely. To request a change, go to the home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What is the Vida Prescribing Service?

Vida Prescribing Services are available to certain enrolled members who, based on Vida’s clinical criteria, would benefit from the addition of working with a prescribing provider.

How do I find out if I’m eligible for Vida’s Prescribing Services?

Your eligibility is based on your reported medical conditions, medication history, and past lab tests. If you seem like a good fit for our prescribing program, you’ll receive an in-app eligibility form that will be reviewed by our medical team.

If I get a new medicine prescribed by Vida, how do I send my prescription to my pharmacy?

Prescriptions will be submitted electronically to a pharmacy of your choice. It can be a local pharmacy or a mail-order pharmacy. The Vida medical provider will ask you which pharmacy you prefer.

How often will I meet with my prescriber?

You’ll have an initial consultation with your prescriber to assess your medication needs and a follow-up visit to review progress. Additional visits beyond these two consultations will depend on your situation and can be scheduled as needed. You also have the option to message your prescriber on an unlimited basis.

Can I communicate with my prescriber outside of a scheduled appointment?

Yes! You’ll be able to send messages to your prescriber at any time. Response times from providers are usually within 1-2 days, but often the same day.

How do I schedule appointments?

You can schedule an appointment directly through the app from the Home screen.

Will insurance cover the cost of my prescription?

You’ll be able to provide your pharmacy insurance information directly to your pharmacy. Coverage of prescription costs will vary depending on your pharmacy benefits. If you have any questions about prescription costs, please contact your pharmacy insurance company or pharmacy for specific details about your pharmacy benefits and prescription.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your Vida prescriber through the chat screen in the app. If you need further assistance, you can also contact support@vida.com.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

●  Fitbit

●  Garmin

●  iHealth

●  Jawbone

●  Runkeeper

●  Strava

●  Withings/Nokia Health

●  Apple Health (e.g., Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

Can I order a device through Vida?

Devices such as a digital scale, glucometer (as well as test supplies), or blood pressure cuff may be available for FREE after your first session and if you meet Vida clinical criteria for a device. The device order form will be found in the Vida app for those eligible.

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has Bluetooth connectivity. If you’re not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device.

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Answer:

Yes, you can! Check with your coach to learn how to set up your CGM with the app.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible IBEW Local 456 member at no charge?

Vida is indeed available at no charge to eligible IBEW Local 456 members. If you see a credit card request in error, email us at support@vida.com, and we can help you set it up.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

My spouse or dependent is having trouble signing up. How do they sign up through my IBEW Local 456 benefits?

Your family members (including spouses/domestic partners and dependents ages 18+) are eligible to use Vida’s services at no charge through your IBEW Local 456 benefits. To enroll, spouses/domestic and dependents should use their name, email, and date of birth. They should use the employee’s information if asked for an Employee ID. 

If they need additional help, they can reach out to us directly at support@vida.com.