What is Vida Health?

Vida Health offers personalized health programs and one-on-one coaching through an easy-to-use mobile app. With Vida Health, you get an end-to-end program completely tailored to you and your goals. When you sign up, you have the chance to share your health goals and preferences. We use this to build a program from the ground up, just for you. The program includes your own expert health coach, easy progress-tracking, and helpful resources like videos, recipes, and more — all aimed at helping you achieve better health, in a way that works for you.

Who is eligible for Vida health coaching through Bass Pro Shops?

All outfitters who are enrolled in a Bass Pro medical plan and their spouses and dependents age 18 and over are eligible for Vida Health coaching at no charge.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches, health experts, and therapists from across the country. Whether you’re just starting your health journey, training for your next marathon, or somewhere in between, our coaches and therapists can help you reach your personal goals. Here are a few examples of things we can help with:

• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Getting fit: exercise and strength training
• Coping with stress, anxiety or depression
• Improving sleep
• Postpartum health and weight loss
• Managing diabetes, hypertension or other chronic conditions
• Tackling pre-diabetes or other risk factors, so they don’t lead to chronic disease
• Building resilience and improving your outlook
• Prescribing mental health medications

Do I have to have a chronic condition to participate?

A chronic condition is not necessary to participate in Vida. Whether you are looking to lose weight, get in shape, manage stress, prevent diabetes, or work toward another health goal, we have expert health coaches available to help.

Can I change coaches/therapists if it doesn’t work out with my first coach/therapist for some reason?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach or therapist that’s a good fit for your style and goals.

Who can participate in Vida’s mental health programs?

Any registered member! Life is full of everyday ups and downs and most everyone feels anxious or stressed from time to time. All of us can benefit from positive mental health practices.

Whether you’re looking to better handle stress, build your resilience to bounce back from whatever life throws your way, overcome depression or anxiety or work toward another mental health goal, we have expert health coaches and licensed therapists available to help.

Our stress resilience and stress management programs equip you with tools and practices to meet and embrace the ups and downs that come your way. And our licensed therapists use proven cognitive behavioral therapy techniques to help you deal with life’s challenges.

What is the Vida Medical Prescribing Service?

The Vida Medical Prescribing Service is provided to members who are currently enrolled in the therapy program and who would benefit from the addition of working with a prescribing provider.

How do I access the prescribing feature?   

If you are qualified for prescribing, based on conditions, current metric trends, and condition acuity, will get an in-app offer to take a screener to see if they are qualified. Eligible members will get an in-app option to learn more about prescribing. Members may also discuss their eligibility for prescribing services directly with their therapist.

What types of providers are available for Prescribing services?

Psychiatrists, Nurse Practitioners, and Primary Care Physicians

How often will I meet with my Prescriber?

You will have an initial consultation with your Prescriber to assess your medication needs and will have a follow-up visit to review progress. Additional visits beyond these two are dependent on your situation and can be scheduled as needed. You also have the option to message your prescriber on an unlimited basis.

Can I communicate with my Prescriber outside of a scheduled appointment?

Yes! You will be able to send messages to your prescriber at any time. Response times from providers are usually within 1-2 days, but often the same day.

How do I schedule appointments?

You will be able to schedule an appointment directly through the app from the Home screen.

Will the prescriber also assist with getting the prescription filled?

Yes, Vida will send the prescription to your preferred pharmacy, whether retail or mail order.

Where is the prescription filled?

You can have your prescriptions filled at the pharmacy of your choice.

Will insurance cover the cost of my prescription?

You will be able to provide your insurance information directly to your pharmacy. Coverage of costs will vary depending on policy information. If you have any questions about cost, please reach out directly to your insurance company or pharmacy for specific details about your specific policy and the cost of prescription.

What types of medications can be prescribed?

Vida providers can prescribe antidepressant and anti-anxiety medications. These medicines are well-studied, widely available, and affordable.

What happens if my pharmacy is unable to process or refill my prescription?

Please contact your prescriber through the chat tab in the app. If you need further assistance, you can also contact support@vida.com.

What happens to the information I provide to Vida?

All personal information you share through Vida’s HIPAA-compliant app is confidential and is securely stored on encrypted databases.

What type of information will Bass Pro Shops receive?

Vida and Bass Pro Shops take your personal health information very seriously. Your individual data will only be accessible to your Vida team, and select health apps you connect to Vida. Vida will not share your individual participation, results, or any personally identifiable health information with Bass Pro Shops.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

The credit card screen popped up. Isn’t Vida provided to eligible Bass Pro Shops participants at no charge?

Vida is indeed available at no charge to eligible Bass Pro Shops participants. If you’re seeing the credit card screen in error, email us at support@vida.com and we can help you get properly set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.