What is Vida Health?

Vida is a digital platform that offers personalized health programs and live, one-on-one support from an expert coach or therapist — all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs, and you’ll pick a coach or therapist to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect many fitness trackers or health devices you use.

Who is eligible for free Vida Heath coaching and therapy through Cisco?

All U.S. benefits-eligible employees, their spouses/domestic partners, and their dependents ages 18 to 25 are eligible for health coaching through Vida at no cost to the employee or participant.

How can I access Vida from the FAQ page?

Select the back arrow in the left-hand corner of the FAQ page. The back arrow will take you back to the Vida website, where you can select the “get app” button and then enter your phone number to download the Vida app. You can also download the ‘Vida Health’ app from your phone’s app store to get started. Choose ‘Cisco’ as your organization to access Vida at no cost to you

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches, health experts, and therapists nationwide. Whether you’re just starting your health journey, training for your next marathon, or somewhere in between, our coaches and therapists can help you reach your personal goals. Here are a few examples of things we can help with:

• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Getting fit: exercise and strength training
• Coping with stress, anxiety or depression
• Improving sleep
• Postpartum health and weight loss
• Tackling pre-diabetes or other risk factors, so they don’t lead to chronic disease
• Building resilience and improving your outlook

If I have Type 1 or Type 2 Diabetes, which Vida programs can I participate in?

Vida offers a specific program for those with pre-diabetes focusing on preventing diabetes. For individuals with type 1 or type 2 diabetes, Cisco offers a diabetes management program through Livongo (provided by Teladoc).  For more information about the diabetes management program employees can visit join.livongo.com/cisco (registration code: CISCO) or call 800 945-4355

Vida offers the following programs you may want to participate in:

For those managing Type 1 Diabetes – Resilience, Therapy, Stress, Sleep, Quit Smoking, Mental Health Coaching
For those managing Type 2 Diabetes – Resilience, Therapy, Stress, Sleep, Quit Smoking, Mental Health Coaching, Weight loss [member cannot be on insulin, a Sulfonylurea, or Meglitinide]

What types of mental health programs does Vida Offer?

Our mental health programs at Vida are designed to cater to the unique needs of each member based on the severity of their symptoms. Whether you’re dealing with mild anxiety or moderate depression, our programs are tailored to help you achieve optimal mental wellness. We understand that everyone’s journey to mental health is different, so we offer a range of personalized programs to meet your specific needs.

Stress/Resilience Programs-

Our stress resilience and stress management programs equip you with tools and practices to meet and embrace the ups and downs that come your way. Our licensed therapists use proven cognitive behavioral therapy techniques to help you deal with life’s challenges.

Mental Health Coaching Program-

Vida’s Mental Health Coaching program helps members understand and maintain mild to moderate mental health issues. Health Coaches (trained in Motivational Interviewing) support members with evidence-based content that helps members cope with the struggles of everyday life and reach goals to promote holistic health and wellness. Coaches will draw on evidence-based strategies, activities, and exercises to help members explore ways to calm their minds and learn practical, real-life techniques to help shift and manage unpleasant and stressful feelings.

Coaching consult cadence is variable based on member needs:

2-4 consults at a weekly consult cadence
5-6 consults at a bi-weekly consult cadence
7-8 consults at a monthly consult cadence
Once 18 consultations have been completed, the frequency of consultations will transition to quarterly.

Therapy Program-

Vida’s Cognitive Behavioral Therapy program treats moderate to moderately severe mental health issues. Licensed therapists deliver structured CBT-based counseling for depression, anxiety, self-esteem issues, stress, adjustment disorder (e.g., difficulties adjusting to a medical diagnosis like diabetes), social anxiety, life transitions, grief and loss, divorce, parenting challenges, and more.

Consult cadence is structured based on an evidence-based standard of care:

Patients will attend 12 weekly sessions with their therapist as part of a structured CBT program, followed by unlimited monthly maintenance based on therapeutic appropriateness, If a member experiences an escalation of symptoms or crisis, their therapist can assist in scheduling more frequent sessions based on clinical need.

Can I choose my coach or therapist?

Absolutely. After you download the Vida Health app, you’ll be prompted to create an account and select your preferred program. Then we’ll ask you a few questions, including what kind of coaching style you’d like — for example a cheerleader type, drill sergeant, listener, or something else.

We’ll recommend some coaches/therapists that could be a good fit and then the choice is up to you.

Can I change coaches/therapists if it doesn’t work out with my first coach/therapist?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What happens to the information I provide to Vida?

Your personal information is kept confidential and securely stored on an encrypted database that meets the most stringent HIPAA-compliant requirements. If you wish to have your information deleted, please contact privacy@vida.com

What type of information will Cisco receive?

Vida and Cisco take your personal health information very seriously. Your individual data will only be accessible to your Vida Health team, and select health apps you connect to Vida. Vida will NOT share your individual participation, results, or any personally identifiable health information with Cisco.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Cisco employees at no charge?

Vida is indeed available at no charge to eligible Cisco employees. If you’re seeing a credit card request in error, email us at support@vida.com and we can help you get set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

My spouse, partner, or dependent is having trouble signing up. How do they sign up through my Cisco benefits?

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. Spouses/partners and dependents should use their own name, email and DOB to enroll.