What is Vida Health?

Vida Health – or Vida – is an online and virtual care platform that offers personalized health coaching and therapy combined with digital therapeutic programs tailored to your own needs and health goals.

Vida offers personalized health programs to help you achieve your personal health goals, all through an easy-to-use mobile app that works on your smartphone or tablet.

With Vida Health, you get a program tailored to you and your health journey. When you sign up, you have the chance to share your health goals and preferences. Vida uses that information to build a program and experience from the ground up, just for you. The program includes a health coach (or therapist), easy progress-tracking through in-app trackers and connected devices, and helpful resources like videos, lessons, practices, recipes, and more — all aimed at helping you achieve better health, in a way that works for you.

Humana has partnered with Vida Health to extend your services as part of your Humana Healthy Horizons in Kentucky health plan at no additional cost to you.

Who is eligible for Vida health coaching through Humana?

Vida is available at no cost to Humana Healthy Horizons in Kentucky enrollees who are age 18 and over with prediabetes or who are “at risk” for diabetes.

What is prediabetes?

Prediabetes means having high blood sugar levels that can get worse and lead to type 2 diabetes if not treated. People “at risk” for developing diabetes also benefit from this program. Your family history, weight, age, activity levels, having diabetes while pregnant, and other factors may put you at risk for diabetes.

I have a non – Vida – related question about my plan, can you help me with that?

Please call Humana Customer Care line listed on the back of your Humana Medical ID card.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Whether you’ve been told you have prediabetes, are “at risk” for developing diabetes, or want to develop healthy habits and stick to them, our coaches can support you at every stage of your health journey.

Can I participate if I have diabetes?

Sorry, but no. The program is designed for people who don’t yet have diabetes. Please call the number on the back of your health plan ID card to check your eligibility for other programs.

Can I select a preferred coaching style?

Absolutely. After you download the Vida Health app, you’ll be prompted to create an account and select your preferred program. Then, we’ll get you matched to a coach by collecting some inputs from you, including the coaching style you’d like, whether a cheerleader, drill sergeant, listener, or something else.

Can I change coaches if for some reason it doesn’t work out with my first coach?

To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that fits your style and goals best.

What happens to the information I provide to Vida?

All personal information that you share through Vida’s app is confidential and is securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will Humana Healthy Horizons receive?

Vida and Humana Healthy Horizons take your personal health information very seriously. Your individual data will only be accessible to your Vida Health team and select health apps you connect to Vida. Vida will process Personal Information collected through the app in accordance with applicable law and with the agreements we have with Humana Healthy Horizons, as described in the Terms of Use.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Humana Healthy Horizons participants at no charge?

Vida is indeed available at no charge to eligible Humana Healthy Horizons in Kentucky members. If you’re seeing a credit card request in error, email us at support@vida.com and we can help you get set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. Humana Inc. and its subsidiaries do not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.

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