What is Vida Health?

Vida Health – or Vida – is an online and virtual care platform that offers personalized health coaching and therapy combined with digital therapeutic programs tailored to your own needs and health goals.

Vida offers personalized health programs to help you achieve your personal health goals, all through an easy-to-use mobile app and website.

With Vida Health, you get a program tailored to you and your health journey. When you sign up, you have the chance to share your health goals and preferences. Vida uses that information to build a program and experience from the ground up, just for you. The program includes an expert health coach (or therapist), easy progress-tracking through in-app trackers and connected devices, and helpful resources like videos, lessons, practices, recipes, and more — all aimed at helping you achieve better health, in a way that works for you.

Who is eligible for Vida health coaching through Sana?

Sana members age 18 and older are eligible for Vida health coaching at no additional charge. Email us at support@vida.com or call 855-442-5885 <TTY711> to confirm your eligibility. We are available 24/7.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Whether you’re just starting your wellness journey, training for your next race, or somewhere in between, our coaches can help you reach your goals. Here are a few examples of things we can assist with:

• Support with specialized diets (including gluten-free, paleo, vegan lifestyles, keto)
• Nutrition and healthy eating
• Improving exercise and strength training
• Event preparation and training (for example, a 10K or a triathlon)
• Healthy sleep habits
• Support coping with stress
• Support with anxiety and depression
• Postpartum health and weight loss
• Managing diabetes or hypertension
• Tackling pre-diabetes, so it does not lead to chronic disease
• Support during a major life event that impacts your health

Do I have to have a chronic condition to participate?

A chronic condition is not necessary to participate in Vida. Whether you are looking to lose weight, get in shape, manage stress, prevent diabetes, or work toward another health goal, we have expert health coaches available to help.

What does it cost to participate in this program?

There is no additional cost for you to use the Vida app and work with a health coach.

How do I get a connected scale, blood pressure cuff, glucometer, or Fitbit as part of the program?

After you’ve completed registration on the Vida app and a health coaching session, you will be eligible to order a connected scale, blood pressure cuff, glucometer, or Fitbit to use with your Vida program depending on your condition.  After completing your first coaching session, you will see an order form for eligible devices on the Home screen in your Vida app called “Choose your Free Devices!”.  Input your shipping information to complete the order.

Can I select a preferred coaching style?

Absolutely. After you download the Vida app, you’ll be prompted to create an account and select your preferred program. Then, we’ll get you matched to a coach by collecting some details from you, including the coaching style you’d prefer.

Can I change coaches if for some reason it doesn’t work out with my first coach?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What happens to the information I provide to Vida?

All personal information you share through Vida’s HIPAA-compliant app is confidential and is securely stored on encrypted databases.  Your personal information will not be shared with your employer.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Sana participants at no charge?

Vida is indeed available at no charge to eligible Sana participants. If you’re seeing the credit card screen in error, email us at support@vida.com and we can help you get properly set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your eligible family members (including spouses, partners, and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. Their eligibility will be confirmed by their full name and date of birth.