General

What is Vida Health?

Vida is a digital platform that offers personalized health programs and live, one-on-one support from an expert coach or therapist — all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs and you’ll pick a coach or therapist to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress-tracking. You’ll also be able to connect any fitness trackers or health devices you use.

Who is eligible for Vida through FBI San Francisco??

All government employees of the San Francisco Field Office are eligible to enroll in Vida Health at no charge.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches, health experts, and therapists from across the country. Whether you’re just starting your health journey, training for your next marathon, or somewhere in between, our coaches and therapists can help you reach your personal goals. Here are a few examples of things we can help with:

  • Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
  • Getting fit: exercise and strength training
  • Coping with stress, anxiety or depression
  • Improving sleep
  • Postpartum health and weight loss
  • Managing diabetes, hypertension or other chronic conditions
  • Tackling pre-diabetes or other risk factors, so they don’t lead to chronic disease
  • Building resilience and improving your outlook

If I don’t have a chronic condition, can I still participate in Vida?

YES! Whether you are looking to get (or stay) fit, lose weight, handle stress, prevent disease, manage a chronic condition, or meet another health goal, we have expert coaches available to help.

Who can participate in Vida’s mental health programs? 

Any registered member! Life is full of everyday ups and downs and most everyone feels anxious or stressed from time to time. All of us can benefit from positive mental health practices.

Whether you’re looking to better handle stress, build your resilience to bounce back from whatever life throws your way, overcome depression or anxiety or work toward another mental health goal, we have expert health coaches and licensed therapists available to help.

Our stress resilience and stress management programs equip you with tools and practices to meet and embrace the ups and downs that come your way. And our licensed therapists use proven cognitive behavioral therapy techniques to help you deal with life’s challenges.

 

Can I choose my coach or therapist?

Absolutely. After you download the Vida Health app, you’ll be prompted to create an account and select your preferred program. Then we’ll ask you a few questions, including what kind of coaching style you’d like — for example a cheerleader type, drill sergeant, listener or something else.

We’ll recommend some coaches/therapists that could be a good fit and then the choice is up to you.

Can I change coaches/therapists if it doesn’t work out with my first coach/therapist?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

Privacy

What happens to the information I provide to Vida?

All personal information that you share through Vida’s app is confidential and is securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will my employer receive? 

Vida and FBI San Francisco take your personal health information very seriously. Your individual data will only be accessible to your Vida Health team and select health apps you connect to Vida. Vida will NOT share your individual participation, results, or any personally identifiable health information with FBI San Francisco.

What personal information do I have to provide to enroll?

You will need to provide your name, date of birth and email address to enroll.  You may also choose to input your health information such as weight and height but it is not required for enrollment.

If I choose to unenroll or quit the program, will Vida delete my account entirely?

If you choose to discontinue the program with your coach, you will still have access to the Vida app. However, if you would like to request that Vida delete your account entirely and you don’t wish to access the Vida app, you can email support@vida.com with that request.

How do you maintain my personal information?

Your personal data is securely stored in our HIPAA compliant system where it is fully encrypted and can only be viewed by authorized personnel. Vida continually strives to meet and exceed technical, administrative and operational regulations and best business practices to ensure your data remains protected.

Will my name be connected with the FBI?

Only Vida providers (coaches and therapists) will see what organization (SF-7400) you are enrolled and receive the Vida benefit through.

3rd Party Devices & Apps

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

  • Fitbit
  • Garmin
  • iHealth
  • Jawbone
  • Runkeeper
  • Strava
  • Withings/Nokia Health
  • Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

  1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
  2. Log into the Vida app.
  3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
  4. Select the device/app you’d like to connect and follow the on-screen instructions.
  5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

Technical Issues

I was asked for a credit card when signing up. Isn’t Vida provided to eligible FBI San Francisco employees at no charge?

Vida is indeed available at no charge to eligible FBI San Francisco employees. If you’re seeing a credit card request in error, email us at support@vida.com and we can help you get set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. Once at the login screen, tap the Forgot your password? and enter the email address for your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

I signed up for Vida but forgot to use my invite code. Can I add it now?

Sure thing. Email us at support@vida.com with your full name and employer information. We’ll take it from there!

My spouse, partner or dependent also eligible for the Vida program?

Your family members are not currently eligible to enroll with Vida.