What is Vida Health?

Vida Health is a mental health platform that allows you to connect with a therapist 24/7 through phone, text or video from the comfort of your home.

With Vida, you get a program tailored to you and your emotional health journey. When you sign up, you have the chance to share your goals and preferences. Vida uses that information to build a program and experience from the ground up, just for you. The program includes an expert therapist, easy mood-tracking and helpful resources like videos, lessons, practices and more — all aimed at helping you achieve better emotional health, in a way that works for you.

Who is eligible for Vida health coaching through Valorant Health?

Indian Health Services plan members (18+ years of age) in South Carolina and Tennessee are eligible for Vida at no charge.

How can I register for Vida through Valorant Health?

Download Vida Health from the app store on your phone to sign up. You’ll need to select “Valorant Health IHS” as your organization and enter the invite code “VALORANTHEALTHIHS” when you sign up.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches, health experts, and therapists from across the country. Whether you’re just starting your health journey, training for your next marathon, or somewhere in between, our coaches and therapists can help you reach your personal goals. Here are a few examples of things we can help with:

• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Getting fit: exercise and strength training
• Coping with stress, anxiety or depression
• Improving sleep
• Postpartum health and weight loss
• Managing diabetes, hypertension or other chronic conditions
• Tackling pre-diabetes or other risk factors, so they don’t lead to chronic disease
• Building resilience and improving your outlook

Can I only participate if I have a chronic condition?

No. Whether you are looking to get (or stay) fit, lose weight, handle stress or anxiety, prevent disease, manage a chronic condition or meet another health goal, we have expert coaches and therapists available to help.

Who can participate in Vida’s mental health programs?

Any registered member! Life is full of everyday ups and downs and almost everyone feels anxious or stressed from time to time. All of us can benefit from positive mental health practices.

Whether you’re looking to better handle stress, build your resilience to bounce back from whatever life throws your way, overcome depression or anxiety or work toward another mental health goal, we have expert health coaches and licensed therapists available to help.

Our stress resilience and stress management programs equip you with tools and practices to meet and embrace the ups and downs that come your way. And our licensed therapists use proven cognitive behavioral therapy techniques to help you deal with life’s challenges.

Can I choose my coach or therapist?

Absolutely. After downloading the Vida Health app, you’ll be prompted to create an account and select your preferred program. Then, we’ll get you matched to a coach by collecting your input, including the coaching style you’d like, whether a cheerleader, drill sergeant, listener, or something else.

We’ll recommend some coaches/therapists that could be a good fit and then the choice is up to you.

Can I change coaches/therapists if it doesn’t work out with my first coach/therapist?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What happens to the information I provide to Vida?

All personal information that you share through Vida’s app is confidential and is securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will Valorant Health receive?

Vida and Valorant Health take your personal health information very seriously. Your data will only be accessible to your Vida team, and select health apps you connect to Vida. Vida will not share your participation, results, or any personally identifiable health information with Valorant Health.

What personal information do I have to provide to enroll?

You will need to provide your name, date of birth and email address to enroll.  You may also choose to input your health information such as weight and height but it is not required for enrollment.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible IHS Members in SC and TN at no charge?

Vida is indeed available at no charge to IHS members in SC and TN. If you’re seeing a credit card request in error, email us at support@vida.com and we can help you get set up.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

I signed up for Vida but forgot to use my invite code. Can I add it now?

Sure thing. Email us at support@vida.com with your full name and the invite code you’d like to register under and we’ll take it from there.

Is my spouse, partner, or dependent also eligible for the Vida program?

If they are IHS members in SC and TN as well, they are also eligible.