What is Vida?

Vida is a virtual whole person health program that helps you maintain a healthy weight and prevent or manage health conditions like diabetes, high blood pressure, and high cholesterol.

You will meet with your Vida care team – which may include health coaches, dietitians, and medical providers – by video. Together you will make a care plan that works for your life and helps you achieve your health and wellbeing goals.

In addition to meeting with your provider, Vida’s app will help you put your care plan into action by building new habits. Set up habit reminders and log your food. You also have the option to sync a health or fitness device or app to track your progress and send your key numbers to your Vida provider.

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Am I eligible for Vida?

Walgreens team members, retirees and eligible dependents age 18+ enrolled in the BCBSIL, UHC or Surest medical options, and team members in Hawaii, are eligible for all Vida Health programs at no cost. 

Walgreens team members enrolled in Kaiser (outside of Hawaii), Dean, Prevea360, and the 648 grandfathered medical plan (actives and retirees) are only eligible for Vida Health’s Tobacco Cessation program.

Walgreens team members in Puerto Rico and the U.S. Virgin Islands are not eligible for Vida Health programs.

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How much does Vida cost?

Vida is available at no cost to you through your Walgreen medical plan benefits. If labs or medicines are prescribed by Vida, the cost for those services are through your medical plan.

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How do I get started?

To get started, download the Vida app, click here, or call 833-732-2242.

Your weight loss prescription drug coverage is changing

Starting January 1, 2027, only medications that meet the program’s coverage and clinical requirements will be covered through your Walgreens prescription benefits. Some medications covered in 2026 may no longer be covered in 2027. For those eligible for the Vida programs, covered medications must be prescribed by a Vida medical provider and will be subject to a $125 copay for 30-day supply*. If you are enrolled in an HSA plan, your plan deductible will apply before the $125 copay.

If you are currently taking a weight loss medication, you can get started with a Vida Medical Provider now to help ensure there is no interruption in your care.

*If you are located in Hawaii and enrolled in an HMSA or Kaiser Hawaii plan, you may continue receiving prescriptions for weight-loss medications from non-Vida providers.

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Do I need to enroll and participate in Vida for my GLP-1 weight loss medication to be covered?

Yes. For those eligible for the Vida programs, weight loss GLP-1 medications are covered only when a Vida medical provider prescribes them. Weight loss medications are most effective when you also make changes to how you eat and move. Your Vida care team will create a plan just for you – one that works for both your body and your life.

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Why is Walgreens using Vida Health as the sole prescriber for weight-loss medications?

Weight-loss medication, like a GLP-1,  is a powerful tool for those seeking to achieve weight loss. But these medications are complex and are most effective for long-term success when paired with lifestyle changes. Vida Health offers support for these changes through health coaching, an easy to use app, and access to medical providers who can help prescribe and help manage side effects, so the medication works the best it can for those who need it.

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I’m already working with a physician, and I’m concerned about moving to a new medical provider. How does my Vida provider work with my regular doctor?

Your medical weight-loss treatment with a Vida medical provider is in addition to the care you already receive from your current doctor or primary care provider (PCP).

While your PCP is responsible for all aspects of your healthcare, your Vida provider focuses on the medical weight loss treatment. You should continue to see your PCP for services such as in-office visits, preventive care like mammograms, prostate exams, and vaccinations, and overall healthcare. 

Your Vida medical provider works primarily on medical weight loss. Your Vida provider is a licensed doctor or nurse-practitioner who can write lab orders that are used in this treatment, review the results, and prescribe weight-loss medications. Your Vida provider will also help manage any side effects of these medications. Vida’s medical providers will prescribe appropriate medications based on your pharmacy benefit plan’s formulary. 

With your consent, Vida will send an after-visit summary by secure fax to your PCP. The after-visit summary may include lab results or other clinical findings of concern and medications that your Vida provider starts, adjusts, or discontinues.

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What do I need to do before meeting with a Vida Medical Provider? 

These steps must be completed before meeting with a Vida medical provider:

1. Initial Enrollment 

• Enroll in Vida Health here or via the Vida mobile app. 
• In the app, fill out the onboarding questionnaire and select your main health goal.
• Schedule with your dietitian or join your support group.

2. Weight-loss Medication History and Documentation

• If you have previously been prescribed a weight-loss medication, you will be asked to upload some documents, which can include labs and medical records. Your status list in the app will tell you which documents are needed and how to upload them.
• Members who are not on weight-loss medications prior to enrollment in Vida will initially work on Medical Nutrition Therapy with a Vida dietitian. You will work closely with a coach or dietitian over the course of a few months. 
• Lab results must have been completed in the last twelve months and include:
  • TSH (thyroid-stimulating hormone) test
  • Comprehensive Metabolic Panel
  • HbA1c
  • Lipid Panel 
• If you are missing some of the required labs, Vida can order lab work for you that can be taken to Labcorp, Quest Diagnostics or any lab of your choice. Since these claims will go through your medical plan, check to confirm the lab is in-network as the Walgreens medical plans do not cover out-of-network providers.

3. Meet with Your Vida Medical Provider 

• If you have been asked to upload documents, once you have done so and we have checked we have what we need, you will be able to schedule with a Vida provider. 
• During this visit, if you are currently on weight-loss medication, you are required to show proof of your most recent prescription. 

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If a Vida provider prescribes a medication, what pharmacy can I fill it at?

Prescriptions will be submitted electronically to a Walgreens, Duane Reade or in-network pharmacy of your choice. If you do not live near a Walgreens pharmacy, you can contact Optum Rx to inquire about an override to send to a local pharmacy near you. 

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Will insurance cover the cost of my prescription?

You’ll be able to provide your pharmacy insurance information directly to your pharmacy. Coverage of prescription costs will be subject to a $125 copay for a 30-day supply. If you are enrolled in an HSA plan, your plan deductible will apply before the $125 copay. If you have any questions about prescription costs, please contact Optum Rx or your pharmacy for specific details about your pharmacy benefits and prescription.

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Will insurance cover the cost of labs ordered by a Vida medical provider?

The cost of labs is determined by your benefits; cost share may apply. Confirm the lab is in-network as the Walgreens medical plans do not cover out-of-network providers.

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Can I change my care team?

To request a care team member change, go to the home screen in the Vida Health app, tap the gear icon on the upper right, then tap Request New Coach. Members will complete a brief survey so Vida can match them with a new coach based on the member’s style and goals.

How do I access the mental health prescribing feature?

Members who may qualify for mental health prescribing services, based on their health needs and current clinical information, will receive an in-app invitation to complete a brief questionnaire to determine their eligibility. Those who qualify can learn more about the service and how to get started. Members can also discuss their eligibility directly with their therapist.

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What types of providers are available for Prescribing services?

Psychiatrists, Physicians, and Nurse Practitioners are available for eligible Vida members.

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Will insurance cover the cost of my prescription?

Yes, subject to the terms of your medical plan’s prescription benefit.

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What types of medications can be prescribed?

Vida providers can prescribe antidepressant and anti-anxiety medications. These medicines are well-studied, widely available, and affordable.

What is the Tobacco-Free Program?

By participating in this program, you’ll have access to free support and resources, including a customized quit plan where you will work towards your goal with the help of a Vida Health Coach. The program is available to team members and spouses/domestic partners enrolled in a Walgreens medical plan. 

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What is the incentive?

Walgreens members who complete the engagement requirement will have the tobacco surcharge removed from their monthly medical premiums. Members will have access to two free nicotine replacement treatment (NRT) gum or patches. Members will be sent a unique code in the Vida app to redeem your product at Walgreens pharmacy. 

Note: Each discount code can only be used once at a Walgreens pharmacy and not online. For any issues with redemption code, members should contact the Walgreens Benefits Support Center at 855-564-6153

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How do I get started?

1. Download the Vida app or visit this page.
2. Create an account
3. On the “Please Select the Organization that is Providing Vida to You” screen:
   1. If you are enrolled in the 648 Grandfathered medical plan (Actives and Retirees), Kaiser plans outside of Hawaii, Dean, or Prevea plans select ‘Walgreens – tobacco program’ as the benefit sponsor. 
   2. If you are enrolled in any other medical plan, select ‘Walgreens’ as the benefit sponsor
4. Enroll in the ‘quit smoking’ program
5. Members are required to complete 2 coaching visits over 2 months

Note: This incentive resets annually

If you are already working with a Vida coach and want to join the quit smoking program, please let your coach know.

What does Vida do with my data?

All personal information you share through Vida Health’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. Vida Health will not share your participation, results, or personally identifiable health information with your employer. If you wish to have your information deleted, please contact support@vida.com.

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What type of information will Walgreens receive?

Vida and Walgreens take your personal health information very seriously. Your individual data will only be accessible to your Vida Health team and select health apps you connect to Vida. Vida will NOT share your individual participation, results, or any personally identifiable health information with Walgreens.

Can I connect health and fitness devices to my Vida account?

Many health and fitness devices are able to be synced with Vida Health, including Apple Health, Garmin, Withings, Oura, and more. For a complete list, log into the Vida app, go to settings, and then “Connect Devices and Apps”.

How do I reset my password?

Open the Vida app and tap Login. On the login screen, tap “Forgot your password?” and enter the email address associated with your account. We’ll send you an email with instructions on changing your password. If you don’t receive the email, you can reach out to us directly at support@vida.com.

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How do I change my password?

To change your password, go to the home screen in your Vida Health app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

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How do I change the email address associated with my Vida Health account?

When you enroll in Vida, you will be able to choose the email address you use, whether work or personal. If you need to change this email address, please email support@vida.com.

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What if I need help for something else?

For urgent help, call Vida support at 833-732-2242. For responses within 24-48 hours, email support@vida.com.