What is Vida Health?

Vida is a virtual health program with a focus on losing weight and managing health conditions, including diabetes, high blood pressure and high cholesterol.

When you sign up with Vida, you’ll share your health goals and choose a coach to support you along the way. Your program will include helpful resources, such as videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect your fitness trackers or health devices to Vida’s platform to share with your coach for feedback and to track your progress (see most common list in “3rd-Party Devices and Apps” below).

Who is eligible for Vida through Morton Salt?

All Morton Salt employees and their dependents aged 18+ enrolled in a Morton Salt medical plan are eligible for Vida Health at no charge.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Our coaches and providers can help you reach your personal goals. Here are a few examples of things we can help with:

• Weight loss
• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Exercise and strength training
• Coping with stress
• Improving sleep
• Managing diabetes, blood pressure, or cholesterol
• Tackling pre-diabetes or other risk factors so they don’t lead to chronic disease
• Medication prescribing and lab orders*

*The Vida Medical Prescribing Service is only available to select members currently enrolled in one of Vida’s Clinical Programs who would benefit from the addition of working with a prescribing provider.

I have diabetes, high blood pressure, or high cholesterol. Does Vida have a program for me?

In Vida’s Whole Health program, you can work with a Vida dietitian on nutrition, exercise, and other lifestyle changes specifically to improve the numbers important to your health. Our dietitians are experts at helping members with health conditions including diabetes, high blood pressure, and high cholesterol. They can also help support other health or wellbeing goals, such as energy and mobility.

I want to lose weight. Can Vida help with this?

Vida can help with this in a number of different programs.

If you have a condition like diabetes, high blood pressure, or high cholesterol, you can work with a dietitian in the Whole Health program, which helps with specific health condition management.

If weight is your primary goal, and you don’t have diabetes, Vida’s weight loss programs may be recommended for you.

What are Vida’s weight loss only programs?

There are two weight loss programs available through Vida.  You will answer some questions about your health, history, and goals and then you may be placed in one of the following programs:

1. Preventive Weight Loss: You will have your own dedicated health coach working with you to personalize eating and exercise plans that are a good fit for you and your goals. In this program, in addition to weekly coaching sessions, you will have the option to message your coach and group chat with other people committed to losing weight. You will also have the option to connect devices such as a smart scale to help you track your progress. Members in this program lose an average of 5% or more of their body weight in 12 months.

2. Medical Weight Loss: This program is for people with a minimum Body Mass Index (BMI) ranging from 25-30. In addition to a health coach who is a registered dietitian, your care team may also include a medical provider. The Medical Weight Loss program first focuses on behavior change, including medical nutrition therapy and cognitive behavioral therapy. ​
   
   If you haven’t been prescribed weight loss medicine in the past year: After ​​a period of ​​active engagement with your Vida care team, you may be referred to a Vida medical provider to discuss weight loss medicine.
   
   If you have been prescribed weight loss medicine in the past year: You will first meet with a Vida medical provider, before working on behavior change. You’ll need to upload some recent labs and a doctor’s note showing you are taking the weight loss medicine before you meet with this provider. Details can be found in the “Status List” in the Vida app.
   
   If you are on Wegovy or Saxenda weight loss medicine, after April 1, 2026 this medicine will need to be prescribed by a Vida medical provider to be covered by your Morton Salt benefits. For more detail, see the FAQ “What do I need to do now to get my benefits to cover my weight loss medicine?”

How do I choose my coach?                                                                                                             

After you have signed up for Vida and logged into the Vida Health app, we’ll ask you a few questions, including what kind of coaching style you’d like. What motivates you? A cheerleader, listener, drill sergeant, or something else? We’ll recommend some coaches that could be a good fit and then the choice is up to you. You may also decide on your coach based on when their first availability is.

Can I change coaches if it doesn’t work out with my first coach?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What is the Vida Medical Prescribing Service?

The Vida Medical Prescribing Service is available to some members enrolled in one of Vida’s Whole Health or Medical Weight Loss programs who would benefit from the addition of working with a prescribing provider to help manage their blood pressure, cholesterol, or weight.  

How do I find out if I’m eligible for the prescribing program?

Your eligibility is based on your reported medical conditions, medicine history, and past lab tests. If you seem like a good fit for our prescribing program, you’ll receive an in-app eligibility form that will be reviewed by our medical team.

What do I need to do now to get my benefits to cover my weight loss medicine?

If your doctor prescribed you Wegovy or Saxenda weight loss medicine before January 1, 2026, your approval stays valid until April 1, 2026. After that, you must get your prescription from a Vida medical provider for your benefits to cover it.  Take action now to ensure you complete all steps required so that a Vida medical provider can continue to prescribe your medicine for you.

If you start one of these medicines after January 1, 2026, it must be prescribed by a Vida medical provider to be covered by your pharmacy benefits.

Important information for those prescribed weight loss medicines before January 1, 2026: Actions needed before April 1, 2026.

I was prescribed Wegovy or Saxenda before January 1, 2026. How do I meet with a Vida medical provider?

These steps must be completed before meeting with a Vida medical provide and can take 7-10 business days:

1. Sign up at vida.com/mortonsalt or download the Vida app.
2. Answer some health questions.
   Attend a group webinar.
3. Upload recent lab results* (done within the last 12 months)
4. Upload a doctor’s note that shows you were previously prescribed this medicine.

If your labs are older than 12 months or missing, message your Vida provider in the app. They’ll send you a new lab order you can take to a local lab. Costs will be determined by your health plan.

Once your documents are uploaded, you can schedule your visit — usually you will be able to schedule within the next two weeks. Your Vida medical provider will review your information to make sure you meet the criteria to continue your medicine.

You can check which documents you still need to upload in the Status List  in the Vida app.

Need help? Use the Help button on this page, email support@vida.com or call 888-688-7188.

*Lab requested will be TSH, CMP, A1C, and Lipid Panel. Lab results must contain: Member’s name, date of birth, lab, ordering physician/NPI number, date of collection, names of tests, results.Go to the Status List in your app to see this information.

Lab results and prescriber notes can be securely submitted to your Vida medical provider via the Vida app.  Within the Vida app go to Settings >>My Documents. Tap “Add Documents.” Follow the app instructions to upload a PDF or screenshots.

Note that the cost of medicine is not determined by Vida. The cost of the GLP-1 medicine depends on your pharmacy benefits plan and may be subject to a deductible, coinsurance, or copay.

I was not prescribed weight loss medicine in the past twelve months. How do I meet with a Vida medical provider?

1. Sign up at vida.com/mortonsalt or download the Vida app.
2. Answer some health questions.
3. If your Body Mass Index (BMI) and other factors qualify you, you’ll join Vida’s Medical Weight Loss program.
4. Choose a dietitian and schedule an appointment.
5. Work with your dietitian to make changes in what and how you eat and move.
6. After working together on behavior changes, your dietitian may suggest you meet with a Vida medical provider to discuss whether medicine could help you.

Note that the cost of medicine is not determined by Vida. The cost of the GLP-1 medicine depends on your pharmacy benefits plan and may be subject to a deductible, coinsurance, or copay.

I already have a doctor. How does my Vida medical provider work with them?

Your Vida medical provider is an addition to your care team. They don’t replace your current doctor or specialist. Your Vida medical provider has clinical expertise in weight loss, and they will bring that knowledge to your care team.

If you’re preparing for weight loss surgery, Vida will work with your surgical team to make sure you get the right prescriptions.

You can share your primary care provider name, clinic, phone, and fax number with Vida.

If you give permission, Vida will send your after-visit summary (including labs and medicine updates) to your doctor so your records stay current.

I tried to fill my prescription but the pharmacy said it was not covered. Why?

If a Vida medical provider wrote the prescription, message them in the app so you can work together to fix the issue.

If a non-Vida provider wrote the prescription after April 1, 2026, you’ll need to have your Vida medical provider prescribe it. See “What do I need to do to get my benefits to cover my weight loss medicine?”

Why did my weight loss prescription get denied at the pharmacy if my prior authorization is not yet expired?

Starting April 1, 2026, weight loss medicine must be prescribed by a Vida medical provider to be covered by your pharmacy benefits plan, even if your prior authorization has not yet expired. If this medicine is prescribed by someone who is not a Vida medical provider, it will not be covered by your benefits.

Weight loss medicines may be subject to deductible and coinsurance and copays may apply.

What if I am under age 18 and my doctor prescribes weight loss medicine?

If you are under 18, you can’t join Vida’s program yet and should continue to work with your non-Vida community provider for your prescriptions. Your medicine coverage won’t change — it will still follow your pharmacy benefit’s approval process.

When you turn 18, you’ll be able to join Vida. At this point, your medicine must be prescribed by a Vida medical provider for it to be covered by your benefits.

I’m already working with a doctor who has recommended that I should be able to get a GLP-1s for weight loss.  Why can’t a Vida medical provider prescribe a GLP-1 based on my doctor’s recommendation?

The Vida medical provider will review your medical history, current medicines, and specific lab test results as part of your first visit for weight loss treatment.  Using their clinical judgment and following state and federal telehealth laws, they will make a treatment plan designed for you. The Vida medical provider may not have the same recommendation you received from another doctor.

I was on Zepbound before, but switched to Wegovy when my pharmacy benefits plan changed. Can Vida prescribe Zepbound for me?

No. Zepbound is not covered by the CVS Caremark plan.  If you meet Vida’s criteria, your Vida medical provider can continue prescribing Wegovy or discuss other options. Your Vida medical provider will review your labs and medical records before taking over your prescription.

I was taking Zepbound for weight loss, and have a CVS exception approval to stay on a tirzepitide, so I’m currently taking Mounjaro for weight loss.  Can Vida prescribe Mounjaro for me?

If you meet the Vida prescribing criteria, a Vida medical provider can prescribe Mounjaro for you, or talk about other options if it is not working for you. Your Vida medical provider will review your lab values and medical records before taking over the prescription.

What happens if I am taking a controlled substance for weight loss, like Qsymia and Phentermine?

You can still join Vida Health. However, Vida cannot prescribe controlled substances such as Qsymia or Phentermine. Your Vida medical provider can recommend other medicines.

How does Vida send my prescription to my pharmacy?

Vida medical providers send prescriptions electronically to the pharmacy you choose. Your provider will confirm your preferred pharmacy during your visit.

How often will I meet with my Vida medical provider?

You’ll have an initial visit with your Vida medical provider and a follow-up visit to check progress. You can schedule more visits if needed and message your Vida medical provider anytime.

Can I message my Vida medical provider between visits?

Yes! You can message your Vida medical provider anytime. Most messages are answered within 1-2 days–often sooner.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will Morton Salt receive?

Vida and Morton Salt take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with Morton Salt.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g., Loseit, MyFitnessPal) (iOS only)

If you were using a device previously provided by Livongo, you will not be able to pair with Vida as it is specific to the Livongo programs.  However, once you enroll with Vida, talk to your health coach and  request a new device for the Vida program.

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call (855) 442-5885.

Can I order a device through Vida?

Devices such as a digital scale, glucometer (as well as test supplies), or blood pressure cuff may be available for free after your first session and if you meet Vida clinical criteria for a device. The device order form will be found in the Vida app for those eligible.

I have my own glucometer. Do I need to request a new one from Vida?

If you have your own glucometer, you can likely sync it with the Vida app if it has bluetooth connectivity.  If you are not able to sync your device, you can also manually enter your data into the Vida app if you prefer to continue using that device.

I have a CGM (continuous glucose monitor). Can I sync data from my CGM to the Vida app?

Yes, you can! Check with your coach to learn how to set up your CGM with the app.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Morton Salt employees at no charge?

Vida is indeed available at no charge to eligible Morton Salt employees, as well as their eligible spouses and dependents over the age of 18. If you see a credit card request in error, email us at support@vida.com or by calling (855) 442-5885.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling (855) 442-5885.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at (855) 442-5885.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits? 

Your family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses and dependents should use their name, email, and date of birth. They should use the employee’s information if asked for an Employee ID.

If they need additional help, they can reach out to us directly at support@vida.com or by calling (855) 442-5885.