What is the Vida Medical Weight Loss program?

Your employer and Quantum Health have partnered with Vida to offer Vida’s Medical Weight Loss Program.    

Vida’s Medical Weight Loss program is an online program that helps you reach your health goals. It’s part of your employer sponsored benefits available at no extra cost to you.

You will work with a dietitian who will give you the attention that serious weight loss deserves. Making changes in what, how, and why you eat and move your body is the first step. You’ll make an eating plan with foods you like, so you can shed pounds and keep up energy.

This isn’t about willpower. It’s about powerful, science-backed weight loss.

Your care team can also help you with other health goals, like building strength, boosting energy, or improving blood pressure or cholesterol.

Depending on your progress, you may meet with a Vida medical provider to talk about additional treatment options, including medicine. They’ll check your health history, medicines, and lab results and can order new labs if needed.    

You’ll also get helpful tools like videos, lessons, and recipes. You can even connect fitness trackers or other devices to make tracking your progress easy. (See most common list in 3rd-Party Devices and Apps below).

Who can use the Vida Medical Weight Loss program?    

If you get your prescription coverage through a participating Quantum Health employer-sponsored plan, and are 18 or older, you and your covered family members can use Vida’s Medical Weight Loss program at no cost.

To join Vida, you must meet a Body Mass Index (BMI) requirement. Some limits and rules may apply.

Note that the cost of medicine is not determined by Vida. The cost of the medicine prescribed by Vida depends on your pharmacy benefits plan and may be subject to a deductible, coinsurance, or copay.    

​​​How do I get started?​​

Go to vida.com/quantum or download the Vida app from your phone’s app store. Then create an account.

​​​After you have created an account, you will answer a few questions about yourself and your weight-loss goals. If you meet the clinical criteria to continue participation in Vida’s Medical Weight Loss program, you will be able to choose a care team member who you will work with towards your weight-loss goals. This person may be a health coach or dietitian, depending on your health needs.

After you have selected your coach/dietician, you will be shown the next available appointment times.* Choose the best one for you. If you have any trouble finding an appointment time that works, do not hesitate to email support@vida.com

*If you have a prescription for weight-loss medicine, you may be asked to share additional information with Vida before scheduling an appointment with a Vida medical provider. We’ll let you know what these steps are in your Status list.

​​​How do I schedule an appointment with the Vida care team?​​​ ​​

When you log into the app, you can schedule an appointment directly through the ​​Vida Home screen.​​

Can I change care team members if it doesn’t work out with my current one?

To request a change, go to the Home screen in your Vida​ Health​ app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s a good fit for your style and goals.

What do I need to do to meet with a Vida medical provider in the Medical Weight Loss Program?

These steps must be completed before meeting with a Vida medical provider:

1. Initial Enrollment

• Enroll in Vida Health through vida.com/quantum or the Vida mobile app.
• In the app, fill out the onboarding questionnaire and select your main health goal.
• Schedule with your dietitian or join your support group.

2. Weight-loss medicine history and documentation

• If you are not on weight-loss medicines prior to enrollment in Vida, you will initially work on Medical Nutrition Therapy with a Vida Dietitian. You will work closely with a coach and/or dietitian over the course of a few months.
• If you have previously been prescribed a weight-loss medicine, you will be asked to upload some documents, which will include labs and medical records. Your status list in the app will tell you which documents are needed and how to upload them.
• Lab results*, which will be required, must have been completed in the last twelve months, and will include TSH, CMP, A1c, and Lipid Panel. Let your Vida medical provider know by sending a private “My Care Teams” chat if your most recent lab work was completed more than twelve months ago or if you are missing some of the required results. The provider will send you a lab work order that you can print and take with you to a network lab of your choice.  If you need help finding an in-network lab, please reach out to your care coordinators at the number on your insurance card.

3 . Meet with Your Vida Medical Provider

• If you have been asked to upload documents, once you have done so and we have verified we have what is needed, you will be able to schedule with a Vida provider.
• During this visit, if you are currently taking weight-loss medicine, you are required to show proof of your most recent prescription.

*Lab results and prescriber notes can be securely submitted to your Vida medical provider via the Vida app.  Within the Vida app go to Settings >>My Documents. Tap “Add Documents.” Follow the app instructions to upload a PDF or screenshots.

Why is my employer using Vida Health as the only prescriber for weight-loss medicines?

Weight-loss medicine is a powerful tool for those seeking to achieve significant weight loss. But these medicines are complex and are most effective for long-term success when paired with lifestyle changes. Vida Health offers support for these changes through health coaching, an easy to use app, and access to medical providers who can help prescribe and help manage side effects, so the medicine works the best it can for those who need it.

I’m already working with a physician, and I’m concerned about moving to a new medical provider. How does my Vida provider work with my regular doctor?

Your medical weight-loss treatment with a Vida medical provider is in addition to the care you already receive from your current doctor or primary care provider.

Your Vida provider focuses on obesity treatment. Your primary care provider is responsible for all other aspects of your healthcare. This includes services such as in-office visits, preventive mammograms and prostate exams, vaccinations, follow-ups after emergency care and planned surgeries, and care for conditions other than obesity/overweight.

Your Vida provider is a licensed doctor or nurse-practitioner who can write lab orders that are used in obesity treatment, review the results, and prescribe weight-loss medicines to directly treat obesity. Vida’s medical providers will prescribe appropriate medicines based on your pharmacy benefit plan’s formulary.

If you are being evaluated for or are preparing for bariatric surgery, Vida will work with your surgical team to ensure that needed weight-loss medicines are prescribed. We encourage you to share your primary care provider name, clinic, phone, and fax number with Vida, and to consent to having Vida send info to your PCP, so your records are up to date. With your consent, Vida will send an after-visit summary by secure fax to your PCP. The after-visit summary may include lab results or other clinical findings of concern and medicines that your Vida provider starts, adjusts, or discontinues.

What is the Vida Medical Prescribing Service?

Vida programs focus first on behavior change. including medical nutrition therapy and cognitive behavioral therapy to support lifestyle change. After a time of active engagement in Vida’s Medical Weight Loss Program, members may be engaged ​​in thoughtful discussion about and assessments​ for prescribing support through the Vida Medical Prescribing Service.

Am I required to have my weight-loss medicine prescribed by Vida?

Weight-loss medicine must be prescribed by a Vida medical provider to be covered by your prescription drug benefit plan. If this medicine is prescribed by someone who is not a Vida medical provider, it will not be covered by your benefits.

Note that the cost of medicine is not determined by Vida. The cost of the medicines prescribed by Vida depends on your pharmacy benefits plan and may be subject to a deductible, coinsurance, or copay.

For questions on prescription drug benefits, please reach out to your care coordinators at the number on your insurance card

What happens if a member is taking weight-loss medicine that is considered a controlled substance (i.e, Qsymia and Phentermine)?

These members can still enroll in Vida Health.  Although Vida Health cannot prescribe weight-loss medicine considered a controlled substance (i.e., Qsymia and Phentermine), alternative medicines will be offered if clinically appropriate.

What happens if I am under age 18 and prescribed a weight-loss medicine by my provider?

The Vida Health program is not available to enrolled members under the age of 18. These members will continue with the treatment plan prescribed by their non-Vida provider and any weight-loss medicines will continue to be subject to the prior authorization process through your benefit plan. You will become eligible to participate in the Vida Health program when you reach the age of 18. You will then be required to work with a Vida prescriber who will work with you to assess the most appropriate ongoing medical weight-loss treatment plan. If you meet the appropriate clinical criteria to continue your weight loss medicines, your medicines will be covered by your prescription drug benefits.

Note that the cost of medicine is not determined by Vida. The cost of the medicine prescribed by Vida depends on your pharmacy benefits plan and may be subject to a deductible, coinsurance, or copay.    

Will I have to pay for my weight-loss medicines if prescribed by a non-Vida Health provider?

For members over 18 years old, if a weight-loss medicine is prescribed by a provider outside of Vida, the medicine will not be covered by your benefit plan.  You will be denied coverage at the pharmacy and will be required to pay for their medicine in full. Weight-loss medicines must be prescribed by a Vida medical provider to be covered by your benefit plan.

Note that the cost of medicine is not determined by Vida. The cost of the medicine prescribed by Vida depends on your pharmacy benefits plan and may be subject to a deductible, coinsurance, or copay.    

If I get a new medicine prescribed by Vida, how does my prescription get sent to my pharmacy?

Prescriptions will be submitted electronically to a pharmacy of your choice.  The Vida medical provider will ask you which pharmacy you prefer.

How often will I meet with my prescriber?

You’ll have an initial consultation with your prescriber to assess your medicine needs and a follow-up visit to review progress. Additional visits beyond these two depend on your situation and can be scheduled as needed. You also have the option to message your prescriber on an unlimited basis.

Can I communicate with my prescriber outside of a scheduled appointment? Yes! You’ll be able to send messages to your prescriber at any time. Response times from providers are usually within 1-2 days, but often the same day.

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

What type of information will my employer receive?

Vida, Quantum and your employer take your personal health information very seriously. Vida will NOT share your participation, results, or personally identifiable health information with your employer.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect another device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com or call 833-732-2242.

Can I order a device through Vida?

Digital scales may be available for free after your first session and if you meet Vida clinical criteria. The device order form will be found in the Vida app for those eligible.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your medically-enrolled family members (including spouses and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. To enroll, spouses and dependents should use their name, email, and date of birth.

If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.