What is Vida Health?

Vida is a virtual health program that offers personalized weight loss, chronic condition management, prevention and lifestyle programs with live, one-on-one support from an expert care team — all through an easy-to-use mobile app and website.

When you sign up with Vida, you’ll share your health goals and preferences. Vida will use that information to tailor a program to your needs, and you’ll pick a coach to support you along the way. Your program will include helpful resources like videos, lessons, recipes, and more, plus easy progress tracking. You’ll also be able to connect your fitness trackers or health devices (see most common list in “Third-Party Devices and Apps” below).

Who is eligible for Vida?

The Vida Health program is available at no additional cost to Sutter Health Plan members 18 years and older. To find out if you are a Sutter Health Plan member, click here.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Our coaches and providers can help you reach your personal goals. Here are a few examples of things we can help with:

• Weight loss
• Nutrition, including support for specialized diets (gluten-free, paleo, vegan, keto, and more)
• Exercise and strength training
• Coping with stress
• Improving sleep
• Support for health conditions including diabetes, high blood pressure and high cholesterol
• Tackling pre-diabetes or other risk factors so they don’t lead to chronic disease

Can I participate even if I don’t have a chronic condition?

Yes. Whether you are looking to get (or stay) fit, lose weight, handle stress, prevent disease, manage a chronic condition, or meet another health goal, we have expert coaches available to help.

What are Vida’s weight loss programs like?

There are two weight loss programs available through Vida. Based on completion of a health and personal goals assessment, you may be placed in one of the following programs:

1. Preventive Weight Loss: This program focuses on behavior change. You will have your own dedicated health coach working with you to personalize diet and exercise plans that are a good fit for you and your goals. In this program, in addition to weekly coaching sessions, you will have the option to in-app message your coach and group chat with other people committed to losing weight. You will also have the option to connect devices such as a smart scale to help you track your progress. Members in this program lose an average of 5% or more of their body weight in 12 months.

2. Clinical Weight Loss: This program is tailored for members with a body mass index (BMI) of 30 or greater who would benefit from additional clinical oversight and support. In addition to a health coach who is a registered dietitian, your care team may also include a medical provider. The Clinical Weight Loss program focuses on behavior change, including medical nutrition therapy and cognitive behavioral therapy.

Can I change coaches if it doesn’t work out with my first coach?

Absolutely. To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

How do I schedule appointments?

You can schedule an appointment directly through the app from the Home screen.

I am a Sutter Health Plan member and I would like to begin taking a weight loss drug. Am I required to participate in Vida to have my weight loss drug covered?

Yes. Members who initiate coverage for weight loss drugs must enroll in Vida and meet the active monthly engagement requirements for weight loss drug coverage.

Each month you must participate in Vida program activities (like meeting with your health coach or completing a program lesson) to meet the active monthly engagement requirements.

Vida will let Sutter Health Plan know when you’ve completed the activities required for the initial month to qualify for coverage, and each month thereafter to maintain your coverage eligibility.

To maintain Sutter Health Plan coverage for weight loss drugs, you must remain enrolled and engaged in the Vida program, completing qualifying monthly engagement activities for the duration of taking the drug.

Benefit coverage requirements and utilization management apply.

Do I need prior authorization from Sutter Health Plan for weight loss drug coverage?

Certain weight loss drugs require prior authorization approval for coverage. Vida can provide additional information regarding weight loss drug prior authorization criteria.

You can reach out to us directly at support@vida.com or by calling 833-732-2242.

What does active monthly engagement mean?

To start your journey with Vida, first enroll in an available Vida program.

After enrolling, members need to perform qualifying engagement activities each month. Qualifying engagement activities include:

• Engaging with Vida in each of three types of ongoing activities at the specified frequencies:
  
  • Provider interaction: Complete a consultation with a Vida provider or participate in a synchronous group coaching session one time per month and
  • Biometric monitoring: Measure and record a health goal or outcome metric either manually or through a connected device one time per week, three out of four weeks and
  • Self-paced learning: Complete a program unit or related educational content (such as a lesson, health screener, content card, worksheet, guided video) one time per week, two out of four weeks.

I’ve enrolled in Vida and begun monthly engagement activities. How will I know when I’m eligible for weight loss drug coverage?

Once you’ve completed the qualifying engagement activities for the first month, your status in the Medicine Coverage Requirement section of your Vida app will change from “You’re not eligible” to “You’re covered.” 

After your status changes to “covered,” your provider will need to submit a prior authorization request confirming that you have met the Vida engagement requirements. Vida will provide Sutter Health Plan your coverage eligibility status so the prior authorization request can be processed.

I am a current Sutter Health Plan member and I have a prior authorization for a weight loss drug. Am I required to participate in Vida to keep my weight loss drug coverage?

The Vida enrollment requirements do not apply to members with prior authorization approvals granted prior to March 1, 2026, until their current prior authorization approval expires.

Once a prior authorization approval granted before March 1, 2026, expires, the member must enroll in the Vida program and complete qualifying monthly engagement activities for weight loss drug coverage.

To maintain Sutter Health Plan coverage for weight loss drugs, the member must remain enrolled and engaged in the Vida program, completing qualifying monthly engagement activities for the duration of taking the drug.

Benefit coverage requirements and utilization management apply.

I am a new Sutter Health Plan member and I am currently taking a weight loss drug that was covered by my previous health plan. Do I still need to enroll in the Vida program to receive weight loss drug coverage?     

Yes, new Sutter Health Plan members must enroll in the Vida program and complete qualifying monthly engagement activities for weight loss drug coverage.

To maintain Sutter Health Plan coverage for weight loss drugs, the member must remain enrolled and engaged in the Vida program, completing qualifying monthly engagement activities for the duration of taking the drug.

Benefit coverage requirements and utilization management apply, including limitations when a drug approved by the Food and Drug Administration (FDA) is prescribed for a use that is different than the FDA’s approved indication (often called “off-label use”).            

What happens to the information I provide to Vida?

All personal information you share through Vida’s app is confidential and securely stored in encrypted databases. Vida Health is fully HIPAA-compliant. If you wish to have your information deleted, please contact support@vida.com.

Can I connect other health and fitness devices or apps to my Vida account?

You can! Connecting your fitness-tracking apps and devices to Vida is a great way to stay on track towards your health goals. We support integration with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect another device or app to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working correctly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

If you are having problems connecting your device, please email us at support@vida.com or call (833) 732-2242.

I forgot my password. Can you help?

Sure thing. Open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We’ll send you an email with instructions on changing your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com or by calling 833-732-2242.

How do I change my password?

To change your password, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address or call Vida support at 833-732-2242.

My spouse or dependent is having trouble signing up. How do they sign up for Vida through my benefits?

Your family members (including spouses and dependents ages 18+) who are enrolled in the Sutter Health Plan are eligible to use Vida’s services at no charge through your benefits. To enroll, spouses and dependents should use their name, email, and date of birth.

If they need additional help, they can reach out to us directly at support@vida.com or by calling 833-732-2242.