Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

Please review it carefully.

This Notice of Privacy Practices (the “Notice”) describes how medical information about you may be used and disclosed and how you can access this information.

Vida Health, Inc. (“Vida”) offers online Telehealth Services to engage the independent professionals through Vida Medical, PC, a California professional corporation; Vida Medical, P.A., a Kansas professional association; Vida Medical, New Jersey, P.C., a New Jersey professional corporation; and Vida Medical P.A., a Delaware professional corporation (collectively, “Affiliated Practices” or “Vida Medical”), as well as health coaching from health coaches, who do not provide professional or clinical services.

This Notice is designed to inform you of how Vida Medical may, under federal or state law, use or disclose your Health Information. By “Health Information,” we mean protected health information as defined under federal law (the Health Insurance Portability and Accountability Act, or HIPAA, and its implementing regulations). We are required to provide you with this Notice of our legal duties and privacy practices with respect to your Health Information, to maintain the privacy of your Health Information, and to notify you in the event of a breach of your unsecured Health Information. When we use or disclose your Health Information , we are required to abide by the terms of this Notice (or other notice in effect at the time of the use or disclosure).

Once your Health Information has been used or disclosed as described in this Notice, it may be subject to redisclosure and may no longer be protected by HIPAA.

Capitalized terms used but not defined herein have the meanings ascribed to them in the Terms of Use, Privacy Policy or Informed Consent for Telehealth Services.

I. OUR PLEDGE TO PROTECT YOUR PRIVACY
We understand that Health Information is personal and Vida and Vida Medical are committed to protecting the privacy of your information. As a patient of Vida Medical, your care and treatment are recorded in a healthcare record, maintained to provide you with quality care and meet legal requirements. This Notice applies to the records of your care and other Health Information that we create, receive, or maintain about you. Vida Medical as used herein refers to our affiliated covered entity that includes Affiliated Practices that provide care to patients through the Sites, as further described in the Terms of Use.

We are required by law to:

  • Maintain the privacy of your Health Information, to the extent required by state and federal law;
  • Give you this Notice explaining our legal duties and privacy practices with respect to your Health Information;
  • Notify you if you are affected by a breach of unsecured Health Information; and
  • Follow the terms of the Notice that is currently in effect.

II. WHO WILL FOLLOW THIS NOTICE
The following people or groups will comply with this Notice:

  • Any healthcare professional authorized to enter information into your healthcare records maintained by Vida Medical.
  • All employees, staff, workforce members, and other Vida Medical Providers, Clinicians and all clinical and non-clinical personnel.

III. HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION

  • For Treatment: we may use or disclose your health information to provide you with healthcare treatment or Services. We may disclose health information about you to physicians, nurses, other healthcare Clinicians, Providers and personnel who are providing or involved in providing healthcare to you (both within Vida Medical and outside of the Practice). Example: Your health information may be used by our healthcare Providers that are involved in your care.
  • For Payment: we may use or disclose your health information to obtain payment for our Services. Example: Your health information may be released to an insurance company to get pre-approval of or payment for Services.
  • For Healthcare Operations: we may use your health information as needed to support daily operations of four healthcare business and ensure quality care. This includes activities such as reviewing the Services you receive, evaluating the quality and effectiveness of care, managing costs, improving services, training or credentialing staff, peer review of staff, or arranging for legal services. Example: we may use your health information to conduct internal audits to verify proper billing procedures.
  • To Business Associates: we may share your health information with “Business Associates,” as defined by HIPAA, who provide services to or on behalf of us.
  • Covered Entities: we may disclose your health information to appropriate covered entities and their business associates or to employers acting as covered entities.
  • Appointment Reminders, Test Results, Treatment Alternatives, etc.: we may use your health information to contact you to remind you about appointments, to inform you about test or screening results, or to advise you of treatment alternatives.
  • Health-Related Benefits and Services:  we may use your health information to advise you of health-related benefits and services provided by us or our partners that may be of interest to you, including additional services, educational lectures, special events and support groups. Example: we may sponsor annual healthcare events that may be of interest to our patients, such as health fairs.
  • Individuals Involved in Your Care or Payment for Your Care: unless you tell us you object, we may use or disclose your health information to notify a friend, family member, or legal guardian who is involved in your care or who helps pay for your care.
  • As Required by Law: we will disclose your health information where required by law. Example: federal law may require your health information to be released to an appropriate health oversight agency, public health authority or attorney.
  • Health Oversight Activities: We may disclose your health information for lawfully authorized activities, including audits, investigations and proceedings, inspections, licensing actions, and other activities necessary for government monitoring of healthcare systems and compliance with applicable laws.
  • Public Health and Safety: we may use and disclose your health information to protect your health, the health of others, or the general public. This includes reporting to public health authorities. We may also share information if we believe there is a serious or immediate threat to the health and safety of you, others, or the public. In those situations, information may be shared with Clinical providers, law enforcement, or other authorized agencies. Example: California law requires us to report birth defects and cases of communicable disease.
  • National Security/Intelligence Activities and Protective Services: we may release your health information to authorized local or national security or other law enforcement agencies for the protection of certain persons or to conduct special investigation.
  • Lawsuits/Disputes: if you are involved in a lawsuit/dispute and have not waived the physician-patient privilege, we may disclose your health information under a court/administrative order, subpoena, or discovery request after attempting to inform you of the request.
  • Victims of Abuse, Neglect or Domestic Violence: if we reasonably believe you are a victim of abuse, neglect or domestic violence, we may use and disclose your health information to a governmental authority, such as social service or protective services agency, as allowed or authorized by law to receive reports of such abuse, neglect or domestic violence.
  • Research: we may use and share your health information for research purposes, if your authorization has been obtained when required by law, or if the information we provide to researchers is de-identified.
  • Coroners, Medical Examiners, and Funeral Directors: we may release your health information to coroners, medical examiners, or funeral directors to enable them to carry out their duties.
  • Workers’ Compensation: we may use or disclose medical information about you for workers’ compensation or similar programs as authorized or required by law. These programs provide benefits for work-related injuries or illnesses.
  • Military/Veterans: we may disclose your health information to military authorities if you are an armed force or reserve member.
  • HIE’s: Participate in health information exchanges (“HIEs”). HIEs enable organizations participating in your care, such as hospitals, labs, and doctors, to electronically share your health information for treatment, payment, health care operations, and other lawful purposes. In some states, you have the right to opt-in or opt-out of the inclusion of your health information in an HIE. We may provide your health information in accordance with applicable law to the HIEs in which we participate.

IV. OTHER USES AND DISCLOSURES OF YOUR HEALTH INFORMATION
Other uses and disclosures of your health information not described in this Notice will be made only with your authorization. We will obtain your written authorization for: (i) most uses and disclosures of psychotherapy notes; (ii) most uses and disclosures of health information for marketing purposes, as defined by HIPAA; and (iii) disclosures that constitute a sale of Health Information , as defined by HIPAA. If you authorize us to use or disclose your health information for another purpose, you may revoke your authorization, in writing, at any time via the e-mail address listed in the Contact Information section. Your revocation will be effective upon receipt but will not be effective to the extent that we or others have acted in reliance upon the authorization.

V. YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION
You have the rights described below in regard to the health information that we maintain about you. You must submit a written request to exercise any of these rights. You may obtain forms for any of these purposes by contacting the Privacy Officer at the number or address below.

  • Right to Inspect/Obtain a Copy: you have the right to inspect and get a copy of health information maintained by us and used in decisions about your care. This right does not apply to psychotherapy notes and certain other information. As applicable, we may charge you a reasonable cost-based fee to cover copying, postage and/or preparation of a summary. We may deny your request in certain circumstances as allowed by law. We will give you any such denial in writing.
  • Right to Amend: if you believe the health information we created for you is inaccurate or incomplete, you may submit a written request to ask us to amend the information. We cannot delete or destroy any information already included in your medical record. You must provide a reason for your request. We may deny your request if you ask to amend information that: (i) we did not create (unless the person or entity that created the information is not available to make the amendment); (ii) is not part of the health information we maintain; (iii) is not part of the information you are permitted by law to inspect and copy; or (iv) is accurate and complete.
  • Right to Accounting of Disclosures: you have the right to ask for a list or “accounting” of disclosures we have made of your health information. We are not required to list all disclosures, such as those you authorized or disclosures made for treatment, payment, healthcare operations and certain other purposes. You must state a time period, which may not be longer than 6 years. You may obtain one accounting in a 12-month period for free; we may charge you a reasonable fee for additional accountings of disclosures.
  • Right to Request Restrictions: you have the right to request a restriction or limit on how we use or disclose your health information. You must be specific in your request for restriction. We are not required to comply with your request, except when you request that we restrict disclosure of your health information to a health plan for a healthcare item or service for which you have paid out-of-pocket in full and the disclosure is for the purpose of carrying out payment or healthcare operations, and not otherwise required by law.
  • Right to Request Confidential Communications: you have the right to request, in writing, that we contact you about medical issues in a certain way, such as by mail, or at alternative locations. You must specify how or where you wish to be contacted; we will try to accommodate reasonable requests.
  • Right to a Copy of This Notice: you have the right to a paper or electronic copy of this Notice, which is on our website.

VI. CHANGES TO OUR PRIVACY PRACTICES
We reserve the right to change our privacy practices and update this Notice accordingly. We reserve the right to make the revised or changed Notice effective for all your health information, even if it was created prior to the change in the Notice. Revised Notices will be posted on our website.

VII. COMPLAINTS
If you believe any of your privacy rights have been violated, you may file a complaint with our Privacy Officer. You may also file a complaint with the Office for Civil Rights of the U.S. Department of Health and Human Services Rights by sending a letter to:

Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W., Room 509F HHH Bldg.
Washington, D.C. 20201

or via fax, e-mail or the OCR Complaint Portal, available at https://www.hhs.gov/hipaa/filing-a-complaint/complaint-process/index.html. 

We will not take any action against you for filing a complaint.

VIII. CONTACT INFORMATION
You may contact us about our privacy practices by writing to our Privacy Officer at compliance@vida.com or at:

Vida Health, Inc.
20500 Belshaw Ave
DPT# EXCA1377
Carson, CA 90746-3506

IX. EFFECTIVE DATE
This Notice is effective as of 05-11-2020 and was last updated on November 3, 2025.