Vida Clinical Services and Practice Policies Agreement

Vida Clinical Services and Practice Policies Agreement

Effective: October 31, 2022
Last modified: December 31, 2022

I. GENERAL

Who We Are

Vida Clinical, which includes collectively Scahill Medical, P.C., an Alaska professional corporation, Vida Medical, P.C., a California professional corporation, Vida Medical, P.A., a Delaware professional association, Vida Medical of Hawaii, Inc., a Hawaii corporation, Vida Medical, P.A., a Kansas professional association, Vida Medical, New Jersey, P.C., a New Jersey professional corporation, (“Vida Clinical”, “we”, “us”, and “our”) provides technology enabled digital clinical care for patients through its engaged clinicians and sub-clinical specialists with support from its technology partner, Vida Health, Inc. (“Vida Health”). This Agreement describes Vida Clinical’s services and clinical programs, as well as its non-clinical health and wellness coaching programs. It is important for you to read this document and discuss any questions you might have with us.

Our Services and Technology

When you become a member of Vida Clinical (a “Member”), you will be given access to the mobile application of Vida Health (the “App”) and our coaches and/or clinicians (“Vida Providers”), depending on the programs you have selected. The Vida Health App provides access to a library of evidenced-based resources for you, connects you to our Vida Providers, offers simple tools for scheduling appointments, and serves as your hub of information. Your Vida Provider(s) will be with you every step of the way. They work together to support high quality, effective care.

Telehealth Informed Consent: Risks and Benefits

When appropriate, your Vida Provider(s) will provide you with coaching, clinical assessments, and/or treatment via telehealth. The flexibility of telehealth, including communication over video, audio, and messaging, allows for a greater degree of convenience for you, but it also introduces some limitations. Telehealth may not be appropriate for the treatment of certain symptoms or diagnoses that would benefit from an in-person appointment, and it is your Vida Provider’s role to make that determination. Your Vida Provider(s) will make every effort to discuss these concerns with you, but reserves the sole discretion to discontinue services via telehealth if necessary.
The systems we use for services delivered via telehealth have network and software security protocols to protect the confidentiality and safety of member information. The telehealth services will be delivered over a secure connection that complies with the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Even with these security measures, in very rare events security protocols could fail, causing a breach of privacy of protected health information. Additionally, as described below and with your consent, we may at times communicate with you through unsecure SMS (short message service) text messaging and email.

Nutrition Support and Medical Nutrition Therapy

Vida coaches and Registered Dietitians provide nutrition support for many of Vida’s programs. When a member requires Medical Nutrition Therapy (i.e., nutrition-based treatment), it will be provided by a Registered Dietitian (“RD”) in accordance with state licensure requirements. RDs are food and nutrition experts who have met the Commission on Dietetic Registration’s criteria to earn the RD/RDN credential. Vida coaches work under the supervision of RDs to provide support to members seeking improved wellness.

Care Navigation

Vida’s Care Navigators are licensed mental health professionals who provide members with mental health assessments, suggestions, and connection to resources. For example, a Care Navigator might provide a member with a screening for mental health symptoms, review the member’s mental health history, and/or inform the member about beneficial Vida programs or local community resources. Vida Providers will refer members to meet with a Care Navigator when appropriate.

Emergencies

Please note that we do not address medical emergencies via telehealth. If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. If you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255. By signing this form, you agree not to use the Vida Health app or messaging for any urgent care or emergency communication or service. Vida Clinical may contact outside emergency services, provide referrals to outside services, and/or contact a designated emergency contact person on your behalf if there is a concern related to your safety or the safety of others. Vida Clinical may contact an emergency contact person you have designated to support you in getting connected to the proper medical care or support.

Video and Audio Recordings

With permission, in certain cases we may make video or audio recordings of your telehealth session. Those recordings may be used internally for treatment, quality improvement, and care coordination purposes in accordance with our privacy policies.

Privacy and Disclosures of Health Information

In general, the privacy of all communications between a Vida Provider and a Member is protected by law, and your Vida Providers can only release information about your treatment to others with your written permission (including the permissions granted in this Agreement) or as otherwise permitted by law. For more information about how your information may be used or disclosed, see our Privacy Policy and Notice of Privacy available at www.vida.com.
By checking the box on the previous screen (the “Let’s set up your account” screen), you are authorizing us to share your health information with the following individuals under the following circumstances:
  • With your other health care providers, either directly or through our participation in health information exchanges, for healthcare coordination, operations and treatment purposes. This may include information relating to substance abuse, mental health, and other health conditions.
  • As otherwise permitted in our Notice of Privacy and by applicable law.

Text Messaging and Email

From time to time, we may provide you with messages such as appointment reminders, service announcements, privacy notices, administrative messages, and other communications relating to our provision of services to you. This may include short message service (SMS) text messages, and emails. Text messages and emails are not always secure because they travel over networks that we do not control.
By checking the box on the previous screen (the “Let’s set up your account” screen), you are authorizing us to send you SMS text messages and emails. You are under no obligation to give us this authorization and may opt out at any time by following the opt-out instructions provided to you by us.

Terms and Conditions of Use

This Agreement should be read in conjunction with our Terms and Conditions of Use, available at www.vida.com, which contains critical information about (i) costs and fees, (ii) payment policies, including insurance billing and assignment of benefits, where applicable, and (iii) member cost-sharing obligations (i.e., copayments and deductibles).

Complaint Policy

All members have the right to communicate grievances regarding the services they receive from Vida Clinical. Report a concern by sending an email to our Quality Assurance team at qavida@vida.com.

II. VIDA'S PROGRAMS

THIS AGREEMENT APPLIES TO EACH OF THE VIDA PROGRAMS LISTED BELOW. TAP THE PROGRAM NAME TO VIEW THE INFORMATION ABOUT EACH VIDA PROGRAM IN WHICH YOU ARE ENROLLING. THIS INCLUDES A PROGRAM DESCRIPTION, EXPECTATIONS, AND RISKS ASSOCIATED WITH YOUR PARTICIPATION IN THE PROGRAM. BY CHECKING THE BOX ON THE PREVIOUS SCREEN (THE “LET’S SET UP YOUR ACCOUNT” SCREEN), YOU INDICATE THAT YOU HAVE REVIEWED THIS PROGRAM INFORMATION AND UNDERSTAND THE RISKS ASSOCIATED WITH YOUR PARTICIPATION.

Asthma Management

Vida program benefits

The Vida Asthma Management program has both benefits and risks that are good to know about. Here are some of the benefits:

  • Support and education. Your Vida coach will give you support in following your asthma wellness plan.
  • Audios and videos. These help you learn about and practice skills in using inhalers as prescribed by your doctor, managing triggers of breathing flare-ups, and being active. If you smoke, you also can choose to work on a quit plan.

Your coach cannot and will not diagnose or treat a medical condition. Your coach does not replace the care you get from a doctor.

Risks

When you focus on managing asthma, you may have higher risk of these medical problems:

  • Breathing flare-ups. In the first few weeks, some people may feel like they have more symptoms. This may happen because the program asks you to think about triggers of breathing flare-ups, like outdoor air quality. So you may notice more symptoms. Taking control medicine as directed and using a rescue inhaler, if prescribed by your doctor, will help.
  • Strong thoughts. While working to manage asthma and flare-up triggers, you may have strong thoughts, feelings, or emotions. These can be uncomfortable, but are usually temporary. Vida can offer mind care options and resources, if needed.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

Please talk to your doctor and tell your coach about any changes you make to your physical activity or medicines during the program.

Health conditions

There are some health conditions and events that make it unsafe and possibly life threatening to participate in the Vida Asthma Management program. If any of these are true for you or you are at all unsure, please tell your coach:

  • Pregnant or trying to get pregnant
  • Congestive heart failure
  • In end-of-life or hospice care

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year.
  • Your coach will ask about your location at the start of each call.
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life.
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. If you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your health coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Back Pain Relief [MSK]

The Vida Back Pain Relief program has both benefits and risks that are good to know about. Here are some of the benefits:

  • Health coaching support and education. Your Vida health coach will support you as you learn skills for easing back pain. Your coach will also guide you as you start exercises to help your back. Your coach can help you set a physical activity plan and stay on track to ease your back pain.
  • Audios and videos. Your exercise video sessions have been designed by licensed doctors of physical therapy. These videos guide you through a personalized exercise plan for your symptoms. As you move through each week of the program, you’ll learn and practice skills to stretch and strengthen muscles in and around your back. Your coach will help you develop an exercise habit that works for you.
  • The right level of care. Your coach will collaborate with a Vida physical therapist. Your coach may suggest that the physical therapist meet with you by video call. Such a call would help Vida know if a different level of care might be right for you. There would be no extra charge to you for meeting with the physical therapist.

Risks

Here are mind and body risks, or health concerns, that some people may have in this program:

  • Heart and brain problems. If you have a heart condition or have had a heart attack or stroke, exercise changes can increase your risk of another event, or even death. Physical activity can also increase the risk of heart pain. Be sure to tell your doctor and Vida coach if you have heart pain during physical activity or when you are not active.
  • Bone and joint problems. Physical activity can make certain bone and joint problems worse. The Vida Back Pain Relief program is low intensity and low impact. Do let your coach know if symptoms in other areas of your body increase from the activities.
  • Muscle and tendon problems. Temporary soreness in muscles is expected when people add more exercise. Muscle and tendon injury is also possible. Going slow and steady and using proper form can help you reduce the risk of injury.
  • Falls. Physical activity can cause you to feel dizzy and, in rare cases, pass out. Feeling dizzy can happen in people who take medicine for high blood pressure, diabetes, heart failure, and other conditions. Your doctor may need to adjust your medicine as you make changes in your physical activity.

If you have diabetes, know about this risk:

  • Low blood sugar. Very low blood sugar is called hypoglycemia. When your blood sugar is too low, it can make you pass out or even lead to death if not treated. Very low blood sugar can happen in people who take medicine for their diabetes, such as insulin and some types of pills. Physical activity changes you make during this program may cause your blood sugar to go too low. You may need to adjust your food and dosages of medicine as you make changes in your physical activity.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the Vida Back Pain Relief program. If you have any of these conditions or are at all unsure, please tell your coach:

  • Pregnant and in third trimester
  • Chest pain with activity or at rest
  • Restricted from physical activity by doctor’s order
  • In current care for low-back pain by another provider
  • Can’t stand for at least 30 minutes
  • Pain or numbness in the crotch or saddle area
  • Severe infection or fever in the last 2-3 weeks
  • Congestive heart failure
  • Chronic kidney disease or kidney failure with or without dialysis
  • Liver failure
  • Eating disorder, such as anorexia or bulimia, or eating disorder treatment in your past
  • Organ or bone marrow transplant in past year
  • Chemotherapy or radiation treatment now or in the last 6 months
  • In end-of-life or hospice care

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 weeks. After that, calls every other week for the next 6 weeks.
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and to keep you on track with the back pain relief program.
  • You’ll get new exercise videos to do 3 times each week. You’ll also learn ways to manage back pain issues and prevent flare-ups.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Care Navigation

Program structure and benefits

Vida’s Care Navigation program is designed to provide Vida members with mental health screenings. This helps make sure you are in the right Vida programs and services. Here are some of the benefits:

  • Mental health assessment. You’ll have a video call screening about mental health symptoms and review your mental health history.
  • Mental wellness suggestions. Learn more about possible treatments and options.
  • Resources. Find out how to use mental health benefits. Learn about and connect to national mental health services and resources as well as those near your home.

Your Vida care navigator is a licensed therapist. They won’t be your regular therapist, but will say if your Vida programs are a good fit. And they will say if a different level of mental health care is the best course.

What to expect

You’ll take part in your Vida telehealth program on a mobile phone or computer. You can expect:

  • A video call with your care navigator for mental health screening and referral. You and the care navigator may decide another call would be helpful to help you connect with care and resources.
  • The care navigator will reach out to you in the app to set up the video call.
  • Your care navigator will ask about your location at the start of any call.
  • Your care navigator will ask about your mental health, support systems, and symptoms.
  • Based on the screening results, the care navigator may make recommendations for you to stay in your current Vida programs, add or change Vida programs, and/or add additional mental health resources outside of Vida.
  • You can send text messages to your care navigator in the app at any time.
  • Care navigators aren’t available 24 hours, 7 days a week. Your care navigator will aim to answer your message within 1 business day.

Risks

Care Navigation is generally a low-risk program with many benefits. Here are possible risks:

  • Mental discomfort.You may experience strong thoughts, uncomfortable feelings, or distress during the screening process, while talking about your symptoms, supports, and history.
  • Health emergency. Vida is not set up for 24/7 crisis response, but your care navigator will do their best to support you in the process. In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. If you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.
  • Progress. There is no guarantee that the services provided will be effective.

The best care for you

It’s important for Vida to offer the right Vida mental health programs for you. Your care navigator will evaluate if your Vida programs are a good fit and if a different level of care is the best course. Your care navigator will provide you appropriate referrals, as needed. The care navigator also will help you connect to other services and resources outside Vida, as needed.

Questions, concerns, or feedback about Vida’s services or program? Email our Quality Assurance team at qavida@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

  • Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact your emergency contact person to help you connect to the proper medical care or support.
  • In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. If you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Unless you otherwise request or authorize a disclosure of confidential information, or as otherwise permitted in the Privacy Policy and Notice of Privacy, everything that you share with your care navigator during the program is kept confidential, except when disclosure is required by law. Disclosure required by law includes:

  • Coordination with other health care providers and health insurance plans to coordinate your care.
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect.
  • When you present as a danger to yourself or to others, or are gravely disabled.
  • Other circumstances as required by state or federal law.

Subpoena. In the instance of a subpoena or court order, Vida unless otherwise precluded by law, will seek authorization by you to release the requested information regarding your psychotherapy services and/or medical record. In some situations, Vida may release records of psychotherapy notes and/or medical records, and/or testify by court order. Vida will not provide custody evaluation recommendations.

Your rights and responsibilities

You are responsible for:

  • Responding to care navigator requests to meet and set up an appointment
  • Being open and direct about your mental health, symptoms, and health history
  • Asking any questions you have about the screening process or the care navigator’s recommendations.
  • Giving at least 24 hours notice if you need to reschedule or cancel an appointment.
  • Being in a quiet, private location for your care navigation video call. (Sessions will not happen if you are driving.)
  • Knowing that taking part in the Vida program is voluntary. You may stop the program at any time.

Terms and privacy

Our Terms of Use, Privacy Policy, and Notice of Privacy, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

COPD Management

Vida program benefits

The Vida COPD Management program has both benefits and risks that are good to know about. Here are some of the benefits:

  • Support and education. Your Vida coach will give you support in following your COPD wellness plan.
  • Audios and videos. These help you learn about and practice skills in using inhalers as prescribed by your doctor, managing triggers of breathing flare-ups, and exercise habits. If you smoke, you also can choose to work on a quit plan.

Your coach cannot and will not diagnose or treat a medical condition. Your coach does not replace the care you get from a doctor.

Risks

When you focus on managing COPD, you may have higher risk of these medical problems:

  • Breathing flare-ups. In the first few weeks, some people may feel like they have more breathing, coughing, or low energy symptoms. This may happen because the program asks you to think about triggers of breathing flare-ups, like outdoor air quality, and practice breathing and coughing skills. So you may notice more. Taking control medicine as directed and using a rescue inhaler, if prescribed, will help.
  • Strong thoughts. While working to manage COPD and flare-up triggers, you may have strong thoughts, feelings, or emotions. These can be uncomfortable, but are usually temporary. Vida can offer mind care options and resources, if needed.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

Please talk to your doctor and tell your coach about any changes you make to your physical activity or medicines during the program.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the Vida COPD Management program. If you have any of these conditions or are at all unsure, please tell your coach:

  • Pregnant or trying to get pregnant
  • Congestive heart failure
  • In end-of-life or hospice care

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year.
  • Your coach will ask about your location at the start of each call.
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life.
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your health coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Diabetes Prevention

Vida program benefits

This program is for adults at high risk of developing type 2 diabetes. The Vida Diabetes Prevention program has both benefits and risks that are good to know about. Here are some benefits:

  • Support and education. Your Vida coach will give you support and education about eating and exercise that help with weight management and reducing your risk for developing type 2 diabetes.
  • Audios and videos. These help you learn about and practice skills in eating healthy, managing feelings about food, weighing yourself and logging your weight weekly, being physically active, and coping with stress.

Your coach cannot and will not diagnose or treat a medical condition. Your coach cannot and will not prescribe an eating plan or diet. Your coach does not replace the care you get from a doctor.

Risks

Here are mind and body risks, or health concerns, that some people may have in this program:

  • Gut and toilet changes. One risk is temporary changes in your gut and toilet habits. With any change in eating, your body may have to adapt. Changes in the amount of fiber you eat or drink may result in constipation, diarrhea, bloating, or gas.
  • Stress flare-ups. During the program, you may have new stressful events. Or you may have flare-ups of old challenges. These can cause strong emotions and reactions. New stressful events and flare-ups may slow down your progress. Let your coach know so they can support you.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

Please talk to your doctor and tell your coach about any changes you make to your food and drink, medicines, or physical activity during the program.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the program. If you have any of these please tell your coach:

  • Pregnant
  • Type 1 diabetes
  • Type 2 diabetes
  • An eating disorder, such as anorexia or bulimia, now or in the last 5 years
  • Chemotherapy or radiation, now or in the last 6 months
  • Organ or bone marrow transplant in the last 1 year

Is the program right for you?

If any of the following apply, please tell your coach. You may need to ask your doctor if Vida’s Diabetes Prevention program is right for you if you:

  • Do not want to lose weight, or are not overweight or obese
  • Are under 18 years old
  • Have health problems that may prevent moderate physical activity or make it unsafe
  • Can’t talk in English or Spanish

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with your Vida health coach for the first 6 months, and monthly video calls for the next 6 months.
  • Your coach will ask about your location at the start of each call.
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life.
  • You’re expected to weigh yourself every week and log the number in the app.
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Eating Better [Nutrition]

Vida program benefits

The Vida Eating Better program has both benefits and risks that are good to know about. Here are some of the benefits:

  • Support and education. Your Vida coach will give you general support and education about eating and nutrition, and will help you follow your wellness plan.
  • Audios and videos. These help you learn about and practice skills in choosing foods, planning meals, and keeping track of what you eat and drink.

Your Vida coach cannot and will not diagnose or treat a medical condition. Your coach cannot and will not prescribe an eating plan or diet. Your coach does not replace the care you get from a doctor.

Risks

Here are risks, or health concerns, that some people may have in this program:

  • Gut and toilet changes. One risk is temporary changes in your gut and toilet habits. With any change in eating, your body may have to adapt. Changes in the amount of fiber you eat or drink may result in constipation, diarrhea, bloating, or gas.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

If you have been diagnosed with diabetes, be aware of this risk:

  • Low blood sugar. Very low blood sugar is called hypoglycemia. When your blood sugar is too low, it can make you pass out or even lead to death if not treated. Very low blood sugar can happen in people who take medicines for their diabetes, such as insulin and some types of pills. Food, drink, and physical activity changes you make during this program may cause your blood sugar to go too low. Your diabetes medicines may need to be adjusted as you make changes in your food, drink, or physical activity.

Please talk to your doctor and tell your coach about any changes you make to your food and drink, medicines, or physical activity during this program.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the Eating Better program. If you have any of these conditions or other conditions not listed here, please tell your coach:

  • Pregnant or planning to get pregnant
  • Any type of diabetes
  • Any eating disorder, such as anorexia or bulimia, in the last 5 years

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year. (Not included in group coaching programs.)
  • Your Vida health coach will ask about your location at the start of each call. (Not included in group coaching programs.)
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life. (Not included in group coaching programs.)
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Exercise

Vida program benefits

The Vida Exercise program has both benefits and risks that are good to know about. Here are some of the benefits:

  • Support and education. Your Vida coach will give you support and education about general exercise and physical activity.
  • Audios and videos. These help you learn about and practice skills in making physical activity and exercise habits that work for you.

Your coach cannot and will not diagnose or treat a medical condition. Your coach does not replace the care you get from a doctor.

Risks

When you add more physical activity or change your exercise, you may have higher risk of these medical problems:

  • Heart/brain problems. If you have a heart condition or have had a heart attack or stroke, exercise changes can increase your risk of another event, or even death. Physical activity can also increase the risk of heart pain. Be sure to let your doctor and coach know if you have heart pain during physical activity or when you are not active.
  • Bone and joint problems. Physical activity can make certain bone and joint problems worse. Ask your doctor what activity changes are safe for you, before changing your exercise plan.
  • Falls. Physical activity can cause you to feel dizzy and in rare cases, pass out. Feeling dizzy can happen in people who take medicines for high blood pressure, diabetes, heart failure, and other conditions. Your medicines may need to be adjusted by your doctor as you make changes in your physical activity.
  • Muscle and tendon problems. Temporary soreness in muscles is expected when people add more exercise. Muscle and tendon injury is also possible. Going slow and steady and using proper form can help you reduce the risk of injury.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

If you have diabetes, know about this risk:

  • Low blood sugar. Very low blood sugar is called hypoglycemia. When your blood sugar is too low, it can make you pass out or even lead to death if not treated. Very low blood sugar can happen in people who take medicines for their diabetes, such as insulin and some types of pills. Physical activity changes you make during this program may cause your blood sugar to go too low. Your diabetes medicines and food may need to be adjusted as you make changes in your physical activity.

Please talk to your doctor and tell your coach about any changes you make to your physical activity, food and drink, or medicines during the program.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the Vida Exercise program. If you have any of these conditions or are at all unsure, please tell your coach:

  • Pregnant or trying to get pregnant
  • Chest pain when doing daily activities like washing, getting dressed, exercise, or when resting
  • Restricted from physical activity by doctor’s order
  • Type 1 diabetes
  • Using an insulin pump
  • Congestive heart failure
  • Chronic kidney disease or kidney failure, with or without dialysis
  • Liver failure
  • Asthma
  • COPD or emphysema

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year. (Not included in group coaching programs.)
  • Your coach will ask about your location at the start of each call. (Not included in group coaching programs.)
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life. (Not included in group coaching programs.)
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your health coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Heart Failure Focus

Vida program benefits

The Vida Heart Failure Focus program has both benefits and risks that are good to know. Here are some benefits:

  • Support and education. Your Vida health coach will give you support and education about taking care of your heart.
  • Audios and videos. These help you learn about and practice skills in eating healthy, self-monitoring your weight and heart symptoms, taking medicine if prescribed, and coping with stress.

Your coach cannot and will not diagnose or treat a medical condition. Your coach does not replace the care you get from a doctor.

Risks

You may have any of these symptoms. They are common with heart failure and may even lead to death:

  • Swelling
  • Shortness of breath
  • Abnormal heart beat
  • Fatigue (tiredness)
  • Heart attack

Worsening symptoms may require a call to a doctor and, in some cases, an emergency room visit. You agree to call your doctor as directed and call 911 for immediate care if you can’t reach your doctor.

Gut and toilet changes. Another risk is temporary changes in your gut and toilet habits. With any change in eating, your body may have to adapt. Changes in the amount of fiber you eat or drink may result in constipation, diarrhea, bloating, or gas.

Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

If you have been diagnosed with diabetes, be aware of these risks:

  • Low blood sugar. Very low blood sugar is called hypoglycemia. When your blood sugar is too low, it can make you pass out or even lead to death if not treated. To avoid low blood sugar, your diabetes medicines may need to be adjusted as you make changes in your food, drink, or physical activity.
  • High blood sugar. High blood sugar is called hyperglycemia. Very high blood sugar can make you pass out or even lead to death, if not treated. When your blood sugar is too high for too long, it can lead to conditions called diabetic ketoacidosis (DKA) or hyperosmolar hyperglycemic state (HHS). These require emergency treatment.

Please talk to your doctor and tell your coach about any changes you make to your food, medicines, or physical activity during the program.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the Heart Failure Focus program. If you have any of these conditions or are at all unsure, please tell your coach:

  • Pregnant, nursing or pumping breast milk, or planning to become pregnant
  • Type 1 diabetes
  • Type 2 diabetes and you use insulin
  • Any eating disorder, such as anorexia or bulimia, in the last 5 years
  • Chronic kidney disease or kidney failure, with or without dialysis
  • Liver failure

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year.
  • Your Vida health coach will ask about your location at the start of each call.
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life.
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Medical Prescribing Service

Vida program benefits

The Vida Medical Prescribing Service has both benefits and risks that are good to know about. Here are some of the benefits:

  • Telemedicine medical evaluations, health assessments, and prescribing. Vida medical providers are licensed clinicians trained in medical care for physical and mental health. They can make treatment plans. They can prescribe lab orders, medical devices, and medicines.
  • Lessons, audios, and videos in the app. These help you learn about how medicine works in the body. And they help you practice skills in taking medicine as directed to treat a condition. You may also see content about how to use devices or what lab tests to get.

Your Vida medical provider does not replace the care you get from your primary care doctor.

Risks

Telemedicine and medical prescribing are generally low-risk health services.

Here are some mind and body risks, or health concerns, that some people may have in this program:

  • Emotions. You may have emotional discomfort, distress, or uncomfortable feelings due to speaking with a clinician in a video call or messaging them, or from the treatment methods.
  • Side effects. You may have side effects and/or discomfort from any prescribed medicine, lab work, and medical devices. Please talk about any questions or worries with your Vida medical providers.
  • Results. Please know there is no guarantee that the telemedicine services provided by Vida will be effective.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the Vida Medical Prescribing Service. If you have any of these conditions or are at all unsure, please tell your medical provider:

  • Anorexia
  • Bipolar Disorder
  • Borderline Personality Disorder
  • Bulimia or binge eating
  • Post-Traumatic Stress Disorder (PTSD)
  • Psychiatric hospital stay in last 3 months
  • Psychosis or delusions
  • Schizophrenia or Schizoaffective Disorder
  • Serotonin Syndrome
  • Substance or Alcohol Use Disorder
  • Suicide attempt in last 3 months

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • You can send text messages to your medical provider in the app at any time.
  • Vida care team members aren’t available 24 hours, 7 days a week. Your medical provider will aim to answer your message within 1 business day.
  • You will need to fill out forms and check-ins in the app to check progress and before you have a video call with the medical provider.
  • You and your medical provider will make a treatment plan to fit your goals and life.
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your medical provider will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Mental Health Coaching

Vida program benefits

The Mental Health Coaching program has both benefits and risks that are good to know. Here are some benefits:

  • Coping skills. Learn and practice helpful ways to handle everyday stress symptoms.
  • Stress relief audios and videos. These help you practice and use skills such as deep breathing and slowly relaxing parts of your body that feel tense or tight.
  • Flexible thinking skills. Learn and practice realistic ways of thinking and solving problems. This may help you worry less.

Backed by science. Vida’s mental health coaching is based on cognitive behavioral techniques. That means learning more about how you think and what you do in response to stress, to feel better in your mind and body.

Risks

Here are mind and body risks that some people may have during a mental health coaching program:

  • More symptoms. In the first few weeks, some people may feel like they have more stress symptoms. This may happen because the program asks you to think about where stress is coming from in your life. That can make you more aware of it and make it feel stronger.
  • Strong thoughts. While working to reduce stress, you may have painful and strong thoughts, feelings, or emotions. These can be uncomfortable.
  • Flare-ups. During the program, you may have new stressful events. Or you may have flare-ups of old traumas. These can cause strong emotions and reactions. New stressful events and flare-ups may slow down your stress relief progress.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year. (Not included in group coaching programs.)
  • Your Vida health coach will ask about your location at the start of each call. (Not included in group coaching programs.)
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life.
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action to reduce stress symptoms.

Questions, concerns, or feedback about your program? Email support@vida.com.

The best care for you

Vida mind care programs may not be the best fit for everyone. Your coach may ask you to check in with a Vida care navigator.

The Vida care navigator is a licensed therapist. They don’t do therapy with you. They do make sure you’re getting the right level of care. They ask about your mental health and what is going on in your life. They listen. They say if a different level of care or type of service would benefit you. The care navigator links you to other services and resources outside Vida, as needed.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Quit Smoking

Vida program benefits

The Vida Quit Smoking program has both benefits and risks that are good to know about. Here are some of the benefits:

  • Support and education. Your coach can help you set up and support your quit plan. Your coach can help you follow a treatment plan for a medical condition that has already been diagnosed by a doctor.
  • Audios and videos. You’ll find content in the Vida app. The audios, videos, and lessons help you learn about and practice skills to prepare for your quit date, consider quit aids and nicotine replacement, manage smoking triggers, and cope with cravings.

Your coach cannot and will not diagnose or treat a medical condition. Your coach does not replace the care you get from a doctor.

Risks

When you reduce and quit smoking and nicotine, you may have higher risk of these medical problems:

  • Headaches/nausea as nicotine leaves the body and the body adjusts
  • Tingling in hands or feet as circulation improves
  • Coughing or sore throat as lungs clear
  • Dry mouth
  • Increase in appetite or weight gain because you have more energy or eat instead of smoking
  • Increased cravings for nicotine
  • Constipation, as the bowel adjusts to less nicotine
  • Symptoms of anxiety, depression, or sleeplessness. If needed, Vida offers mental health referrals and resources.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm.

Please talk to your doctor and tell your coach about any changes you make to your medicines, food and drink, or ways of coping with cravings during the program.

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly calls with your coach as you plan for your quit date. Then monthly to help you stay quit.
  • Your Vida health coach will ask about your location at the start of each call.
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life.
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Resilience

Vida program benefits

Vida offers mental health coaching in its Resilience program. Here are some of your program benefits:

  • Coping skills. Learn and practice helpful ways to handle everyday stress symptoms.
  • Stress relief audios and videos. These help you practice and use skills such as deep breathing and slowly relaxing parts of your body that feel tense or tight.
  • Flexible thinking skills. Learn and practice realistic ways of thinking and solving problems. This can help you worry less.

Backed by science. Vida’s mental health coaching is based on cognitive behavioral techniques. That means learning more about how you think and what you do in response to stress, to feel better in your mind and body.

Risks

Here are mind and body risks that some people have during a mental health coaching program:

  • More symptoms. In the first few weeks, some people may feel like they have more stress symptoms. This may happen because the program asks you to think about where stress is coming from in your life. That can make you more aware of it and make it feel stronger.
  • Strong thoughts. While working to reduce stress, you may have painful and strong thoughts, feelings, or emotions. These can be uncomfortable.
  • Flare-ups. During the program, you may have new stressful events. Or you may have flare-ups of old traumas. These can cause strong emotions and reactions. New stressful events and flare-ups may slow down your stress relief progress.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year. (Not included in group coaching programs.)
  • Your Vida health coach will ask about your location at the start of each call. (Not included in group coaching programs.)
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life. (Not included in group coaching programs.)
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action to reduce stress symptoms.

Questions, concerns, or feedback about your program? Email support@vida.com.

The best care for you

Vida mind care programs may not be the best fit for everyone. Your coach may ask you to check in with a Vida care navigator.

The Vida care navigator is a licensed therapist. They don’t do therapy with you. They do make sure you’re getting the right level of care. They ask about your mental health and what is going on in your life. They listen. They say if a different level of care or type of service would benefit you. The care navigator links you to other services and resources outside Vida, as needed.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Sleep Health

Vida program benefits and risks

The Vida Sleep Health program has both benefits and risks that are good to know about.

Some of the benefits:

  • Support and education. Your Vida coach will give you support and education about sleeping better.
  • Audios and videos. These help you learn about and practice skills in setting up for good sleep, making a bedtime routine, and other sleep health habits.

Risks because of focusing on sleep health habits are very rare. You may have:

  • Tiredness. You may have temporary changes in how tired or sleepy you feel.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

Your Vida coach cannot and will not diagnose or treat a medical condition. Your coach does not replace the care you get from a doctor.

Health conditions

There are some health conditions that may make it unsafe and in rare cases, possibly life threatening, to be in the Sleep Health program. If you have any of these conditions or other conditions not listed here, please tell your coach:

  • Pregnant
  • A diagnosed sleep disorder, like insomnia or sleep apnea
  • Untreated anxiety or depression

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year. (Not included in group coaching programs.)
  • Your coach will ask about your location at the start of each call. (Not included in group coaching programs.)
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life. (Not included in group coaching programs.)
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Stress Management

Vida program benefits

Vida offers mental health coaching in its Stress Management program. Here are some of your program benefits:

  • Coping skills. Learn and practice helpful ways to handle everyday stress symptoms.
  • Stress relief audios and videos. These help you practice and use skills such as deep breathing and slowly relaxing parts of your body that feel tense or tight.
  • Flexible thinking skills. Learn and practice realistic ways of thinking and solving problems. This can help you worry less.

Backed by science. Vida’s mental health coaching is based on cognitive behavioral techniques. That means learning more about how you think and what you do in response to stress, to feel better in your mind and body.

Risks

Here are mind and body risks that some people have during a mental health coaching program:

  • More symptoms. In the first few weeks, some people may feel like they have more stress symptoms. This may happen because the program asks you to think about where stress is coming from in your life. That can make you more aware of it and make it feel stronger.
  • Strong thoughts. While working to reduce stress, you may have painful and strong thoughts, feelings, or emotions. These can be uncomfortable.
  • Flare-ups. During the program, you may have new stressful events. Or you may have flare-ups of old traumas. These can cause strong emotions and reactions. New stressful events and flare-ups may slow down your stress relief progress.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm or distress.

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year. (Not included in group coaching programs.)
  • Your Vida health coach will ask about your location at the start of each call. (Not included in group coaching programs.)
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life.
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action for your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

The best care for you

Vida mind care programs may not be the best fit for everyone. Your coach may ask you to check in with a Vida care navigator.

The Vida care navigator is a licensed therapist. They don’t do therapy with you. They do make sure you’re getting the right level of care. They ask about your mental health and what is going on in your life. They listen. They say if a different level of care or type of service would benefit you. The care navigator links you to other services and resources outside Vida, as needed.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Therapy

Therapy program structure

Vida Clinical PC’s Therapy program is designed to help you learn new skills for improving your thoughts, increasing positive behaviors, and learning how to manage difficult emotions. The program is based on Cognitive Behavioral Therapy (CBT), which has been shown to be an effective tool for addressing symptoms. The program includes lessons and activities designed to improve your coping skills and increase insight.

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video sessions for up to 12 weeks and monthly sessions for up to 6 months with a licensed therapist
  • Your therapist will ask about your location at the start of each call
  • You and your therapist will develop a treatment plan together and focus on you trying, learning, and using new skills and habits
  • You can send text messages to your therapist in the app at any time
  • Therapists are not available 24 hours, 7 days a week, but will aim to respond to your message within 1 business day
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action for your health

Best care

The program may not be appropriate for everyone. You may stop at any time. Your therapist will evaluate if the program is a good fit for you or if a different level of care is the best course. Your therapist will provide you appropriate referrals, as needed.

Questions, concerns, or feedback about your program or services? Email our Quality Assurance team at qavida@vida.com.

Risks

  • Emotions. While therapy is generally a low-risk program with many benefits, you may have emotional discomfort, distress, or uncomfortable feelings when you meet with the therapist or practice skills on your own.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your therapist know. Please don’t try any skill or tip that you think may cause you harm.
  • Progress. There is no guarantee that therapy services will be effective.

Not for emergency support

The program does not provide 24/7 crisis support, but your therapist will do their best to support you in the process. If you are experiencing a mental health crisis, you agree to call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Vida Clinical PC does not provide emergency services, and should not be used for any urgent care needs, medical emergency, or mental health emergency. Vida Clinical PC may contact outside emergency services, provide referrals to outside services, and/or contact a designated emergency contact person on your behalf if there is a concern related to your safety or the safety of others. Your therapist may contact the emergency contact person you have listed to support you in getting connected to the proper medical care or support.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your therapist during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others, or are gravely disabled
  • Other circumstances as required by state or federal law

In the instance of a subpoena or court order, Vida Clinical PC, unless otherwise precluded by law, will seek authorization by you to release the requested information regarding your psychotherapy services and/or medical record; however in some situations, Vida Clinical PC may release records of psychotherapy notes and/or medical record, and/or testify by court order. Vida Clinical PC will not provide custody evaluation recommendations.

Your rights and responsibilities

You are responsible for:

  • Showing up weekly for your scheduled therapy session, completing assignments, being open and honest with your therapist, and practicing new skills
  • Giving a minimum of 24 hours notice when you need to reschedule or cancel appointments
  • Being in a quiet, private location for therapy sessions (therapy sessions will not be held while you are driving, are unsafe, or are distracted)
  • Knowing you have the right to stop therapy services at any time

Terms and privacy

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Weight Loss+

Vida program benefits

The Vida Weight Loss+ program has both benefits and risks that are good to know about. Here are some benefits:

  • Support and education. Your Vida coach will give you support and education about eating for general health.
  • Audios and videos. These help you learn about and practice skills in eating healthy, managing feelings about food, and coping with stress.

Your coach cannot and will not diagnose or treat a medical condition. Your coach cannot and will not prescribe a diet. Your coach does not replace the care you get from a doctor.

Risks

Here are mind and body risks, or health concerns, that some people may have in this program:

  • Gut and toilet changes. One risk is temporary changes in your gut and toilet habits. With any change in eating, your body may have to adapt. Changes in the amount of fiber you eat or drink may result in constipation, diarrhea, bloating, or gas.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm.

If you have been diagnosed with diabetes, know about these risks:

  • Low blood sugar. Very low blood sugar is called hypoglycemia. When your blood sugar is too low, it can make you pass out or even lead to death if not treated. Very low blood sugar can happen in people who take medicines for their diabetes, such as insulin and some types of pills. Food, drink, and physical activity changes you make during this program may cause your blood sugar to go too low. Your diabetes medicines may need to be adjusted as you make changes in your food, drink, or physical activity.
  • High blood sugar. High blood sugar is called hyperglycemia. Very high blood sugar can make you pass out or even lead to death, if not treated. When your blood sugar is too high for too long, it can lead to conditions called diabetic ketoacidosis (DKA) or hyperosmolar hyperglycemic state (HHS). These require emergency treatment. DKA can also happen with blood sugars that aren’t high when taking certain diabetes pills, especially when making changes in what you eat or drink.

Please talk to your doctor and tell your coach about any changes you make to your food and drink, medicines, or physical activity during the program.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the Weight Loss+ program. If you have any of these conditions or other conditions not listed here, please tell your coach:

  • Pregnant or trying to get pregnant
  • Type 1 diabetes
  • Type 2 diabetes and you inject or pump insulin
  • You take diabetes sulfonylurea or meglitinide pills
  • Heart failure
  • Chronic kidney disease or kidney failure, with or without dialysis
  • Liver failure
  • Actively undergoing chemotherapy or radiation, or have in the last 6 months
  • BMI (body mass index) less than 20
  • An eating disorder, such as anorexia or bulimia, now or in the last 5 years

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year. (Not included in group coaching programs.)
  • Your Vida health coach will ask about your location at the start of each call. (Not included in group coaching programs.)
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life. (Not included in group coaching programs.)
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

Whole Health

Vida program benefits

The Vida Whole Health program has both benefits and risks that are good to know about. Here are some of the benefits:

  • Support and education. Your Vida coach will give you support and education about eating to care for a medical condition that has already been diagnosed by a doctor.
  • Audios and videos. These help you learn about and practice skills in eating healthy, self-monitoring, taking medicine if prescribed, and coping with stress.

Your Vida coach cannot and will not diagnose or treat a medical condition. Your coach does not replace the care you get from a doctor.

Risks

Here are mind and body risks, or health concerns, that some people may have in this program:

  • Gut and toilet changes. Temporary changes in your gut and toilet habits may happen. With any change in eating, your body may have to adapt. Changes in the amount of fiber you eat or what you drink may result in constipation, diarrhea, bloating, or gas.
  • Mind or body discomfort. If you can’t do some of the audios, videos, or tips because of a body or mind disability or limitation, please let your coach know. Please don’t try any skill or tip that you think may cause you harm.

If you have been diagnosed with diabetes, know about these risks:

  • Low blood sugar. Very low blood sugar is called hypoglycemia. When your blood sugar is too low, it can make you pass out or even lead to death if not treated. Very low blood sugar can happen in people who take medicines for their diabetes, such as insulin and some types of pills. Food, drink, and physical activity changes you make during this program may cause your blood sugar to go too low. Your diabetes medicines may need to be adjusted as you make changes in your food, drink, or physical activity.
  • High blood sugar. High blood sugar is called hyperglycemia. Very high blood sugar can make you pass out or even lead to death if not treated. When your blood sugar is too high for too long, it can lead to conditions called diabetic ketoacidosis (DKA) or hyperosmolar hyperglycemic state (HHS). These require emergency treatment. DKA can also happen with blood sugars that aren’t high when taking certain diabetes pills, especially when making changes in what you eat or drink. People with type 1 diabetes have a higher risk of DKA. Not taking your insulin as prescribed can lead to DKA.

Please talk to your doctor and tell your coach about any changes you make to your food, medicines, or physical activity during the program.

Health conditions

There are some health conditions that make it unsafe and possibly life threatening to participate in the Whole Health program. If you have any of these conditions or are at all unsure, please tell your coach:

  • Pregnant, nursing or pumping breast milk, or trying to get pregnant
  • Type 1 or type 2 diabetes, and you inject insulin or use an insulin pump
  • Any eating disorder, such as anorexia or bulimia, now or in the last 5 years
  • Heart failure
  • Chronic kidney disease or kidney failure, with or without dialysis
  • Liver failure
  • Actively undergoing chemotherapy or radiation, or have in the last 6 months

What to expect

You’ll take part in your Vida program on a mobile phone or computer. You can expect:

  • Weekly video calls with a health coach for the first part of the program, usually 6 to 8 weeks. After that, monthly calls for up to 1 year. (Not included in group coaching programs.)
  • Your coach will ask about your location at the start of each call. (Not included in group coaching programs.)
  • You can send text messages to your coach in the app at any time.
  • Vida coaches aren’t available 24 hours, 7 days a week. Your coach will aim to answer your message within 1 business day.
  • You and your coach will make a wellness plan to fit your goals and life. (Not included in group coaching programs.)
  • Audios, videos, and content to read in the Vida app. These help you learn about and take action with your health.

Questions, concerns, or feedback about your program? Email support@vida.com.

Not for emergency support

Vida does not provide emergency services or crisis care. Vida should not be used for any urgent care needs, medical emergency, or mental health emergency.

Safety contacts. If there is a safety concern about you or others, Vida may contact outside emergency services via 911, provide referrals to outside services, and/or contact your emergency contact person on your behalf. Your health coach may contact an emergency contact person you have listed to help you connect to the proper medical care or support.

In case of emergency or crisis: If you need medical help right away, please call 911. Or go to the nearest hospital emergency room. if you are having a mental health crisis, call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

Required by law

Vida takes the privacy of your protected health information seriously. Under HIPAA guidelines, what you share with your health coach and your Vida care team during your program is kept private, except when it must be shared under law, including:

  • With other health care providers and health insurance plans to coordinate your care
  • When there is a reasonable suspicion of child, dependent, or elder abuse or neglect
  • When you present as a danger to yourself or to others
  • Other circumstances as required by state or federal law

Terms and privacy

Vida and your coach will keep your personal health information private. Vida may share personal health information with your health insurance plan or our vendor partners as needed to coordinate care, collect payment, or perform standard operations such as technical platform management.

Our Privacy Policy, Notice of Privacy, and Terms of Use, available in the Vida app, tell how information that can and cannot be linked to you may be used to improve Vida services.

See the Terms of Use for important information about:

  • Costs and fees
  • Payment policies, including insurance billing and assignment of benefits, if any
  • Patient cost-sharing, if any

Please read this information carefully.

III. AGREEMENT AND CONSENT

If you have questions about any of the contents of this Agreement, our procedures, or your role in this process, please discuss them with your Vida Provider or contact support@vida.com. Remember that the best way to assure quality services is to keep communication open and direct with your Vida Provider(s).

By checking the box on the previous screen (the “Let’s set up your account” screen), you indicate that you have read and understood this document, and that you agree to abide by its terms. Further, you certify that if you are signing as a personal representative of the Member, you have legal authority to provide consent for the provision of services to the Member.