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General

What is Vida Health?

Vida Health offers personalized health programs and one-on-one coaching through an easy-to-use mobile app. With Vida Health, you get an end-to-end program completely tailored to you and your goals. When you sign up, you have the chance to share your health goals and preferences. We use this to build a program from the ground up, just for you. The program includes your own expert health coach, easy progress-tracking, and helpful resources like videos, recipes, and more — all aimed at helping you achieve better health, in a way that works for you.

Who is eligible for Vida health coaching through PayPal?

All U.S. benefits-eligible employees and their spouses/domestic partners are eligible for Vida health coaching at no charge.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Whether you’re just starting your wellness journey, training for your next triathlon, or somewhere in between, our coaches can help you reach your goals. Here are a few examples of things we can assist with:

  • Support with specialized diets (e.g. gluten-free, paleo, vegan)
  • Nutrition and healthy eating
  • Event preparation and training (e.g. 10K, triathlon)
  • Healthy sleep habits
  • Support coping with work anxiety or a stressful life event
  • Postpartum health and weight loss
  • Quitting smoking
  • Addressing short-term or chronic low back pain

Do I have to have a chronic condition to participate?

A chronic condition is not necessary to participate in Vida. Whether you are looking to lose weight, get in shape, manage stress, prevent diabetes, or work toward another health goal, we have expert health coaches available to help.

Can I select a preferred coaching style?

Absolutely. After you download the Vida Health app, you’ll be prompted to create an account and select your preferred program. Then, we’ll get you matched to a coach by collecting some inputs from you, including the coaching style you’d like, whether a cheerleader, drill sergeant, listener, or something else.

Can I change coaches if for some reason it doesn't work out with my first coach?

Absolutely. To request a coach change, go to the Me tab in your Vida app, tap Settings in the upper right, then tap Request New Coach. You’ll walk through a brief survey to make sure we match you with a new coach that’s the best fit for you and your goals.

My schedule often fluctuates. Are Vida’s coaches able to accommodate this?

Yes, Vida’s coaches can accommodate a wide range of meeting days and times, and last-minute changes to your schedule. When you select your coach in the app, you’ll have the option to choose the days and times that typically work best, for example, early morning on weekdays. We also understand that things change—if you need to modify meeting times, you can message your coach to find a better time for you!

Privacy

What happens to the information I provide to Vida?

All personal information you share through Vida’s HIPAA-compliant app is confidential and is securely stored on encrypted databases.

What type of information will PayPal receive?

Vida and PayPal take your personal health information very seriously. Your individual data will only be accessible to your Vida team, and select health apps you connect to Vida. Vida will not share your individual participation, results, or any personally identifiable health information with PayPal.

3rd-Party Devices and Apps

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

  • Fitbit
  • Garmin
  • iHealth
  • Jawbone
  • Runkeeper
  • Strava
  • Withings/Nokia Health
  • Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you will see a task in the Today tab that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connection at a later time, follow these steps.

  1. Make sure the 3rd-party app/device you’d like to connect is set up and that data tracking is working properly.
  2. Log into the Vida app.
  3. Go to the Me tab, tap Settings in the upper right, then tap Connect Devices & Apps.
  4. Select the device/app you’d like to connect and follow the in-app instructions.
  5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

How do I take advantage of the free Fitbit offer?

PayPal employees and family members are eligible to receive a free Fitbit Flex 2 when they sign up for Vida and complete their first coach consult. Within two business days, you will see the “Get a Free Fitbit” form in the “Now” or “Today” tab in your Vida app requesting your mailing address. Once you complete this form, you can expect to receive your Fitbit within ten business days.

Note that this offer is only available to new PayPal users who complete their first coach consult by March 31, 2019. Limit one offer per eligible user.

If you have additional questions, please email us at support@vida.com.

Technical Issues

The credit card screen popped up. Isn't Vida provided to eligible PayPal participants at no charge?

Vida is indeed available at no charge to eligible PayPal participants. If you’re seeing the credit card screen in error, email us at support@vida.com and we can help you get properly set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. Once at the login screen, tap the Forgot your password? link and enter your the email address for your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Me tab in your Vida app, tap Settings in the upper right, then tap Change Password. From there, follow the on-screen instructions to change your password.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

Can I download the Vida app on any mobile phone?

The Vida Health app is currently available on Android and iPhone devices. You can download the Vida Health app from your phone’s app store and sign up for an account using the PAYPALWELL invite code.

I signed up for Vida but forgot to use my PayPal invite code. Can you help?

Sure thing, you can email us at support@vida.com with your full name and employee ID, and let us know you are part of the PayPal family. We’ll take it from there!

My spouse, partner, or dependent is having trouble signing up. How do they sign up through my PayPal benefits?

Your family members (including spouses, partners, and dependents ages 18+) are eligible to use Vida’s services at no charge through your PayPal benefits. They will need YOUR name and YOUR employee ID number.

They can download the Vida Health app on their mobile phone and sign up for an account using the PAYPALWELL invite code. During the signup process, they will select I am a spouse/dependent of an employee for eligibility verification. From there, they will be prompted to enter their name and either YOUR employee ID number or YOUR date of birth to verify their eligibility. If they experience any errors at this step, they can reach out to support@vida.com for assistance.