Effective: September 09, 2014
Last modified: July 27, 2020
IF YOU ARE A PARENT OR GUARDIAN ACCEPTING THESE TERMS ON BEHALF OF A MINOR YOU ALSO REPRESENT AND WARRANT THAT YOU HAVE READ AND AGREE TO THESE TERMS ON BEHALF OF THE MINOR AND ON YOUR OWN BEHALF. AS A PARENT OR GUARDIAN OF A MINOR USING THE SERVICES YOU ALSO ACKNOWLEDGE THAT YOUR ACCESS AND USE OF THE SERVICES ARE SUBJECT TO THIS AGREEMENT.
“Acceptable Use Policy” means the Acceptable Use Policy attached hereto.
“App” means our mobile application made available through the Apple App Store.
“Authorized User(s)”, “You”, “Your” means an individual who enters into this Agreement with Vida Health.
“Confidential Information” means information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information does not include any information that (i) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (ii) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party without access to the Disclosing Party’s Confidential Information.
“Content” means information either; (i) created by Vida Health and made available to Authorized Users through the Services, or (ii) obtained by Vida Health from publicly available sources or third-party content providers and made available to Authorized Users through the Services.
“Documentation” means any documentation (online or otherwise) made available by Company to You describing the Services or any support provided for the Services.
“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.
“Services” means the Vida Health services that are ordered by You (or provided to You under a free trial), and made available online by Vida Health, including associated offline or mobile components, as described in the Documentation. “Services” exclude Content and Third-Party Technology. Services also include any onsite Services provided by Vida at the request of a Vida customer.
“Third-Party Technology” means; (i) a Web-based, mobile, offline or other software application, technology or functionality, or (ii) any third party device or product, that is made available to Authorized Users and interoperates with, or is used by an Authorized User, in connection with a Service.
“Vida Health” means Vida Health Inc. and any of its affiliated companies.
“Your (User) Data” means electronic data and information submitted by or for an Authorized User to the Services, excluding Content and Third-Party Applications. Your Data may include Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996, as amended, and all regulations implemented thereunder (collectively, “HIPAA”), or Personally Identifiable Information (“PII”) as defined under applicable laws and regulations concerning data privacy.
- Registration and Account Responsibility.
Your Authorized User account may only be used for your personal use and will require a username and password. You are responsible for all activities that occur under Your account. You shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all data You provide; (ii) maintain the confidentiality of your password and user account information; (iii) use commercially reasonable efforts to prevent unauthorized access to, or use of, the Services and notify the Company promptly of any such unauthorized use; and (iv) comply with all applicable local, state, and federal laws in using the Services.
Vida Health has designed the Services to assist people achieve their health goals through healthy life-style choices and behavior. We encourage You to consult with Your healthcare provider before commencing the Services. You represent that You are in good enough health to begin these Services, which may include changes to Your diet or level of physical activity, among other things. The Services requires Your active engagement and participation. You understand that, despite Your efforts, individual users’ results will vary for a variety of reasons and Vida Health cannot guarantee that You will achieve your health goals. Please note that interactions between an Authorized User and a health coach or therapist may be recorded. You will be asked to consent to such recording prior to any session.
Health Coaches and Therapists. Vida Health will match You with a health coach or therapist who will consult with You via telephone, video conference, chat, email or other online tools. We strive to maintain the client-health coach or client-therapist relationship throughout Your use of the Services but reserve the right to change Your health coach or therapist at any time. Our health coaches provide You with peer-to-peer support, encouragement, accountability and practical tips to help overcome barriers to meeting Your health goals. Vida’s therapists are health care professionals trained to evaluate a person’s mental health and use psychotherapeutic techniques to improve mental health. For quality assurance and training purposes, Vida conducts periodic audits of Services, including video conferences. If You do not want Vida to monitor Your video conferences, please inform Your health coach or therapist, or write to Vida’s Quality Assurance team at firstname.lastname@example.org
FOR PURPOSES OF HEALTH COACHING SERVICES ONLY, IT IS IMPORTANT TO UNDERSTAND THAT THE SERVICES DO NOT INCLUDE THE PROVISION OF MEDICAL CARE BY THE COMPANY. VIDA HEALTH COACHES ARE NOT ACTING IN A HEALTH CARE PROFESSIONAL CAPACITY. OUR HEALTH COACHES DO NOT PROVIDE ANY MEDICAL, CLINICAL SERVICES, AND DO NOT DIAGNOSE, TREAT OR MANAGE ANY ILLNESS, DISEASE OR CONDITION OR HOLD THEMSELVES OUT AS BEING ABLE TO DO SO. VIDA HEALTH AND ITS HEALTH COACHES DO NOT HAVE EXPERTISE IN DIAGNOSING, EXAMINING, OR TREATING MEDICAL OR PSYCHOLOGICAL CONDITIONS OF ANY KIND, OR IN DETERMINING THE EFFECT OF ANY SPECIFIC EXERCISE ON A MEDICAL CONDITION. VIDA HEALTH DOES UTILIZE LICENSED THERAPISTS WHICH MAY PROVIDE COGNITIVE BEHAVIORAL THERAPY. YOU SHOULD NOT CHANGE YOUR TREATMENT OR CARE PLAN, MEDICATION OR THERAPY BASED ON INFORMATION YOU RECEIVED THROUGH THE SERVICES OR FROM ONE OF OUR HEALTH COACHES OR THERAPISTS. CONSULTATION WITH OUR HEALTH COACHES IS SUPPLEMENTAL TO ANY TREATMENT OR CARE PROVIDED BY YOUR HEALTH CARE PROVIDER AND SHOULD NOT REPLACE REGULAR MEDICAL VISITS WITH YOUR HEALTH CARE PROVIDER. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PRACTITIONER REGARDING YOUR MEDICAL CONDITION OR THE USE (OR FREQUENCY) OF ANY MEDICATION OR MEDICAL DEVICE. INFORMATION PROVIDED BY OUR HEALTH COACHES OR THERAPISTS IS OFFERED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A RECOMMENDATION OR ENDORSEMENT OF ANY DRUG, DEVICE OR TREATMENT OR REPRESENTATION THAT A PARTICULAR DRUG, DEVICE OR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU. QUESTIONS REGARDING ANY DRUG, DEVICE OR TREATMENT ALWAYS SHOULD BE DIRECTED TO YOUR HEALTHCARE PROVIDER. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN CONNECTION WITH OUR SERVICES. ALWAYS CONSULT WITH YOUR HEALTHCARE PROFESSIONAL IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR HEALTH OR CONDITION OR EXPERIENCE ANY CHANGES IN YOUR CONDITION OR HEALTH STATUS. VIDA HEALTH COACHES AND THERAPISTS ARE GENERALLYAVAILABLE 24/7 TO PROVIDE COACHING (E.G., ADVICE ON MEAL SELECTION WHILE AT A RESTAURANT), THEY DO NOT PROVIDE EMERGENCY SERVICES. PLEASE CONFIRM AVAILABILITY DIRECTLY WITH YOUR COACH. THE SERVICES DO NOT INCLUDE EMERGENCY, TIME SENSITIVE OR URGENT, REMOTE OR CRITICAL CARE SERVICES. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST OPEN EMERGENCY ROOM IMMEDIATELY.
Term and Termination
The term of this Agreement will begin upon Your successful registration for the Services and will continue indefinitely unless terminated by either party as permitted herein.
You acknowledge and agree that the Company may suspend or terminate Your access to the Services if You (a) breach any term of this Agreement, or (b) engage in any conduct that the Company determines in its discretion may have an adverse effect on the Company or its reputation. The Company may also terminate Your access to the Services at any time for its convenience; and in such an event of a termination for convenience (but not upon a termination due to your breach of this Agreement), the Company shall refund any amounts prepaid by You for Services paid for but not received as of the date of termination for convenience.
If You were provided access to the Services as a result of participation in a health plan or because of an agreement between Vida and your employer or health care provider, termination of the agreement between Vida Health and the plan provider (or employer or health care provider if applicable) will also terminate Your right to use the Services unless you agree to assume financial responsibility for the Services and Company accepts such assumption. Upon termination, You will no longer have access to the Services or the health coaches, mobile application or other Content provided through the Services. In addition to termination, Company reserves the right to pursue any and all remedies available to it in the event of such a breach or conduct. Upon any termination, you will have the opportunity for a period of 90 days to retrieve any of Your data (and our obligations are only to use commercially reasonable efforts to retrieve such data, subject to any standard fees we may charge for our time in retrieving your specific data). To retrieve Your data please send an email to support@ vida.com. We will store any PHI or PII as required by applicable law.
Fees. Services fees for the Term will be paid in accordance with your registration confirmation. You acknowledge that access to the Services many be suspended until payment is received in full. All Service Fees are exclusive of any tax, levy, or similar governmental charge that may be assessed. You are solely responsible for all taxes based upon the provision, sale or use of the Services, excluding any taxes based on the Company’s net income.
Open Source. The Service may contain certain applications and portions of applications which are provided under terms and conditions which are different from this Agreement (such as open source or community source), or which require us to provide You with certain notices and/or information (“Excluded Code”). We will identify such Excluded Code in a text file or about box or in a file or files referenced thereby (and shall include any associated license agreement, notices and other related information therein), or the Excluded Code will contain or be accompanied by its own license agreement. Your Use of the Excluded Code will be subject to the terms and conditions of such other license agreement solely to the extent such terms and conditions are inconsistent with the terms and conditions of this Agreement or are required by such other license agreement. By using or not uninstalling such Excluded Code after the initial installation of the Excluded Code You acknowledge and agree to all such license agreements, notices and information.
Telehealth is the practice of health care, including diagnosis, consultation, treatment, transfer of medical data, and education using interactive audio, video, and/or other types of data communication. By signing this document and agreeing to participate in Services, You consent to engage in telehealth (e.g. internet, e-mail, or telephone-based interactions) with Your health care provider.
Telehealth through the App includes multiple benefits such as convenient appointments with Your health care provider and easier access to Your health information. Potential risks from telehealth include disruption in services and information due to technical difficulties, unauthorized interruptions to transmission or storage of medical information, or misunderstandings through Chat messaging. Your Vida health care provider will review with You the process in the event that You encounter technical difficulties during Your session or in between sessions. You may also email Vida Health’s customer support team at email@example.com if You experience technical issues with the App.
Vida Health’s App, web, and email are encrypted. By agreeing to this Consent, You agree that Vida Health will not be held responsible for any breach of confidential information if You communicate confidential or private information via unencrypted email, text, or phone messages.
Content. The information presented on or through the Services is made available to You solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance You place on such information is strictly at Your own risk. The Services may provide information about health and wellness and certain health conditions. However, the Services should not be construed as providing any kind of medical advice or recommendation and should not be relied on as the basis for any clinical decision or action. Patients should not use the information contained on the Services for diagnosing a health problem or disease. Medical advice should always be sought from a licensed, qualified medical practitioner. We disclaim all liability and responsibility arising from any reliance placed on such materials by You.
Service Access and Changes. We reserve the right to withdraw or amend these Services or materials we provide in connection with the Services at any time in our sole discretion. We will not be liable if for any reason all or any part of the Services are unavailable at any time or for any period. From time to time, we may restrict access to some or all of the Services. We also may update the Services’ Content from time to time. While we make reasonable efforts to maintain current information, we cannot guarantee that the Services’ Content is complete or up-to-date.
iOS App Users. The following terms and conditions apply to You only if You are using the App from the Apple App Store. You, as an end-user of the App, acknowledge that this agreement is entered into by and between us and You and not with Apple, Inc., and Apple, Inc. is not responsible for the App and/or its content. Notwithstanding the foregoing, You acknowledge that Apple, Inc. and its subsidiaries are third-party beneficiaries of this Agreement and that Apple, Inc. has the right (and is deemed to have accepted the right) to enforce this Agreement. You acknowledge that Apple, Inc. has no obligation whatsoever to maintain or support the App. You acknowledge that You have reviewed the App Store Terms and Conditions (located online at http ://www.apple.com/legal/itunes/us/terms.html#APPS). This Agreement incorporates by reference the Licensed Application End User License Agreement (the “LAEULA”) published by Apple, Inc. (located online at http://www.apple.com/legal/itunes/appstore/dev/stdeula/). For purposes of this Agreement, the App is considered the “Licensed Application” as defined in the LAEULA and we are considered the “Application Provider” as defined in the LAEULA. If any terms of this Agreement conflict with the terms of the LAEULA, the terms of this agreement shall control. You further acknowledge and agree that in no event will Apple, Inc. be responsible for any claims relating to the App (including, without limitation, a third party claim that the App infringes that third party’s intellectual property rights) or Your use or possession of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You acknowledge and agree that, to the maximum extent permitted by applicable law, Apple, Inc. will have no warranty obligation whatsoever with respect to the App.
Warranty and Remedy. We warrant that the Services will substantially perform in accordance with the Documentation. We provide no warranty with respect to any Content. In the event of any breach of this warranty, (i) You must promptly notify us in writing, and (ii) Your sole remedy and our sole obligation shall be to refund any Fees paid by You (excluding any Fees paid on Your behalf) during the period of time the Services were not provided as warranted, up to a maximum of 6 months of Fees paid by You.
DISCLAIMER. EXCEPT AS EXPRESSLY PROVIDED IN THE WARRANTY IMMEDIATELY ABOVE, VIDA HEALTH MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN ADDITION, VIDA HEALTH; (1) DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, AND (2) MAKES NO WARRANTY AS TO THE ACCURACY, INTEGRITY OR COMPLETENESS OF ANY CONTENT OR THAT CONTENT PROVIDED IS APPLICABLE TO, OR APPROPRIATE FOR YOUR PARTICULAR CONDITION OR USE OUTSIDE OF THE UNITED STATES. CONTENT AND THIRD-PARTY TECHNOLOGY ARE PROVIDED “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to You.
Void Where Prohibited. The Services are intended solely for users in the United States. The Services are not available to all persons or in all geographic locations. Any offer for any feature, product or service made on the Services is void where prohibited.
Governing Law. You agree that all matters relating to Your access to or use of the Services, including all disputes, will be governed by the laws of the United States and by the laws of the State of California without regard to its conflicts of law provisions.
DISPUTE RESOLUTION AND ARBITRATION
PLEASE READ THIS CAREFULLY AS IT AFFECTS YOUR RIGHTS. We want You to be happy with the Company’s Services. If, for some reason, we cannot resolve any concern You may have with our Services to Your satisfaction, You and the Company each agree to try to resolve those disputes in good faith after You provide written notice of the dispute as set forth below. If we cannot resolve the dispute, You and the Company agree that we will resolve the dispute through individual binding arbitration or small claims court, instead of courts of general jurisdiction.
Opt-Out. If You do not want to arbitrate Disputes with Company as set forth herein and You are an individual, You may opt out of this arbitration agreement by sending written notice to the following information within thirty (30) days of the date You first access or use the Services:
Vida Health, Inc.
100 Montgomery St. Suite 750
San Francisco CA 94104
Dispute Notice and Dispute Resolution Period. Before initiating an arbitration or a small claims matter, You and the Company each agree to first provide to the other a written notice (“Notice of Dispute”), which shall contain: (a) a written description of the problem and relevant documents and supporting information; and (b) a statement of the specific relief sought. A Notice of Dispute to the Company should be sent to:
Vida Health, Inc.
100 Montgomery St. Suite 750
San Francisco CA 94104
The Company will provide a Notice of Dispute to You by email to the address provided in Your user account.
The Company will provide You a designated representative to work with to try to resolve Your Dispute to Your satisfaction. You and the Company agree to make attempts to resolve the Dispute prior to commencing an arbitration or small claims action. If an agreement cannot be reached within forty-five (45) days of receipt of the Notice of Dispute, You or the Company may commence an arbitration proceeding or small claims action.
Arbitration Terms, Process, Rules and Procedures. (1) Unless You and the Company agree otherwise, the arbitration will be conducted by a single, neutral arbitrator and will take place in the county where the Services were provided. The arbitration will be governed by either: (a) rules that we mutually agree upon; or (b) the JAMS Comprehensive Arbitration Rules & Procedures (the “JAMS Rules”), as modified by this agreement to arbitrate, including the rules about the filing, administration, discovery and arbitrator fees. The JAMS rules are available on its website at www.jamsadr.com. Notwithstanding any JAMS Rule to the contrary or any other provision in arbitration rules chosen, by agreement, to govern the arbitration, we each agree that all issues regarding the Dispute are delegated to the arbitrator to decide.
(2) The Federal Arbitration Act (“FAA”) applies to this Agreement and arbitration provision. We each agree that the FAA’s provisions—not state law—govern all questions of whether a Dispute is subject to arbitration. To the extent that this agreement to arbitrate conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards for Procedural Fairness (the “Minimum Standards”), the Minimum Standards in that regard will apply. However, nothing in this paragraph will require or allow You or the Company to arbitrate on a class-wide, representative or consolidated basis.
(3) The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER IN ANY PUTATIVE CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both You and the Company expressly agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
(4) We each are responsible for our respective costs, including counsel, experts, and witnesses. The Company will pay for any filing or case management fees associated with the arbitration and the professional fees for the arbitrator’s services.
(5) An arbitrator’s award will be a written statement of the disposition of each claim and will also provide a concise written statement of the essential findings and conclusions which form the basis of the award. The arbitrator’s decision and award is final and binding, with some limited court review under the FAA, and judgment on the award may be entered in any court with jurisdiction.
(6) As an alternative to arbitration, we may resolve Disputes in small claims court in the county where Services were provided. In addition, this arbitration agreement does not prevent You from bringing Your Dispute to the attention of any federal, state, or local government agency. Such agencies can, if the law allows, seek relief against the Company on Your behalf.
The arbitrator will write an award explaining the decision and the findings and conclusions supporting it.
No Trial By Jury And No Class Action. IF FOR ANY REASON A CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY PROCEEDS IN COURT RATHER THAN IN ARBITRATION, REGARDLESS OF WHETHER THE CLAIM IS AN ACTION, COUNTER-CLAIM OR ANY OTHER COURT PROCEEDING, WE EACH AGREE THAT TO THE EXTENT ALLOWED BY LAW, THERE WILL NOT BE A JURY TRIAL OR CLASS ACTION AND WE EACH UNCONDITIONALLY (1) WAIVE ANY RIGHT TO TRIAL BY JURY AND (2) WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASS WIDE BASIS, INCLUDING JOINING A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY OTHER PROCEEDING.
Export Compliance. The Services, Content, other technology We make available, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. You shall not use the Service in violation of any U.S. export law or regulation.
Assignment. You shall not assign any of Your rights or obligations hereunder, whether by operation of law or otherwise, without Vida Health’s prior written consent and any attempt to do so shall be void.
Under California Civil Code Section 1789.3, California users of the Services receive the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.
© 2020 Vida Health, Inc
Acceptable Use Policy
You agree to comply with the following “Acceptable Use Policy” at all times while using the Service.
You will not:
- use the service for gambling, adult entertainment, sexually explicit or other similar business;
- upload any material depicting or promoting sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age or that could otherwise give rise to any civil or criminal liability under applicable laws;
- impersonate any other person, or misrepresent Your identity or affiliation with any person or organization;
- conduct Yourself in a vulgar, offensive, defamatory, harassing or objectionable manner;
- copy, reproduce, create derivative works of, or distribute any Services, copyrights, or Trademarks;
- infringe on any patent, trademark, trade secret, copyright or other intellectual property rights of any other person or infringe a copyright in direct violation of the Digital Millennium Copyright Act (“DMCA”) or any similar legislation;
- remove or modify any copyright, trademark or other proprietary rights notice on the Service or on any materials printed or copied off of the Service;
- resell, import or export, directly or indirectly, the software associated with the Service;
- create a risk to public safety or health in general or to any individual’s health and safety;
- engage in any activity that interferes with or disrupts the Services or Software;
- upload or otherwise send or transmit any material that contains viruses or any other harmful computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment associated with the Services;
- reverse engineer, attempt to access or access any source code, algorithms, methods or techniques used in the Services, Software or Products;
- interfere with the servers or networks connected to the Service or violate any of the procedures, policies or regulations of networks connected to the Service;
- attempt to gain unauthorized access to the Service, user accounts, computer systems or networks connected to the Service through hacking, password mining or any other means;
- use the Services to create unsolicited email and/or SPAM (including any conduct that would violate the CAN-SPAM Act of 2003 or similar legislation);
- record, process, or mine information about other users;
- use any robot, spider, service search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the Service or any content of the Service;
- permit direct or indirect access to or use of the Service in a way that circumvents a contractual usage limit;
- modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Site or the Service; or
- use the Services to facilitate IRC, Egg Drops, BNC, or IRC bots, proxies, game servers, or any online gambling services.