What is Vida Health?

Vida offers free, personalized health coaching and therapy to help you get healthier.

With Vida Health, you get a program tailored to you and your health journey. When you sign up for the mobile app, you can share your health goals and preferences. Vida uses that information to build a program and experience for you. The program includes the following:

• Health coach (or therapist)
• Progress trackers and connected devices
• Helpful resources like videos, lessons, practices, recipes, and more
• Who is eligible for Vida through Humana Healthy Horizons in Louisiana?

Vida is available at no cost to Humana Healthy Horizons in Louisiana enrollees who are age 18 and over with Type 2 diabetes and an A1c greater than 9.

What kind of health coaching can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Our coaches can help you manage your Type 2 diabetes to help you reach your health goals.

Can I only take part if I have Type 2 diabetes and an A1c greater than 9?

Yes, Vida is only available to Humana Healthy Horizons in Louisiana enrollees who are age 18 and over with Type 2 diabetes and an A1c greater than 9.

Can I choose my coach?

After downloading the Vida Health app, you can create an account and select your program.  Then, we’ll match you to a coach based on your input and preferred coaching style.

Can I change coaches if it doesn’t work out with my first coach?

To request a change, go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Request New Coach. You’ll complete a brief survey so we can match you with a new coach that’s the best fit for your style and goals.

What happens to the information I provide to Vida?

All personal information that you share through Vida’s app is confidential. All data is stored in encrypted databases. Vida Health is HIPAA-compliant. If you wish to have your information deleted, please contact privacy@vida.com.

What type of information will Humana Healthy Horizons in Louisiana receive?

Vida and Humana Healthy Horizons in Louisiana take your personal health information very seriously. Your data will only be accessible to your Vida Health team and select health apps you connect to Vida. Vida will process Personal Information collected through the app under applicable law and with the agreements we have with Humana Healthy Horizons in Louisiana, as described in the Terms of Use.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

I was asked for a credit card when signing up. Isn’t Vida free to eligible Humana Healthy Horizons in Louisiana participants?

Vida is available for free to eligible Humana Healthy Horizons in Louisiana members. If you’re seeing a credit card request in error, email us at support@vida.com and we can help you get set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.’

Humana Inc. and its subsidiaries do not discriminate or exclude people because of their race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. Discrimination is against the law. Humana and its subsidiaries comply with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Humana or its subsidiaries, there are ways to get help.

You may file a complaint, also known as a grievance:
Discrimination Grievances, P.O. Box 14618, Lexington, KY 40512-4618
If you need help filing a grievance, call [1-800-448-3810] or if you use a TTY, call 711
You can also file a civil rights complaint with the:
U.S. Department of Health and Human Services, Office for Civil Rights
electronically through their Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or at U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 1-800-537-7697 (TDD). Complaint forms
are available at https://www.hhs.gov/ocr/office/file/index.html
Auxiliary aids and services, free of charge, are available to you.
1-800-448-3810 (TTY: 711)

Humana provides free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.

Humana Healthy Horizons in Louisiana is a Medicaid Product of Humana Benefit
Plan of Louisiana, Inc.

Language assistance services, free of charge, are available
to you. 1-800-448-3810 (TTY: 711)

English: Call the number above to receive free language assistance services.

Español (Spanish): Llame al número que se indica arriba para recibir servicios gratuitos de asistencia lingüística.

Français (French): Appelez le numéro ci-dessus pour recevoir des services gratuits d’assistance linguistique.

Tiếng Việt (Vietnamese): Gọi số điện thoại ở trên để nhận các dịch vụ hỗ trợ ngôn ngữ miễn phí.

繁體中文 (Chinese): 您可以撥打上面的電話號碼以獲得免費的語言協助服務。

ةﻲﺑﺮﻌﻟااﺗﺼﻞ ﺑﺮﻗﻢ اﻟﮭﺎﺗﻒ أﻋﻼه ﻟﻠﺤﺼﻮل ﻋﻠﻰ ﺧﺪﻣﺎت اﻟﻤﺴﺎﻋﺪة اﻟﻠﻐﻮﯾﺔ اﻟﻤﺠﺎﻧﯿﺔ.

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ພາສາລາວ (Lao)
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日本語 (Japanese): 無料の言語支援サービスを受けるには、上記の番号までお電話ください。

اُردُو (Urdu)

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Deutsch (German): Wählen Sie die oben angegebene Nummer, um kostenlose sprachliche Hilfsdienstleistungen zu erhalten.

فارسی(Farsi)

.برای دریافت تسهیلات زبا ن بصورت رایگان با شماره فوق تماس بگیید

Русский (Russian): Позвоните по вышеуказанному номеру, чтобы получить бесплатную языковую поддержку.

ภาษาไทย (Thai): โทรไปที่หมายเลขด้านบนเพื่อรับบริการช่วยเหลือด้านภาษาฟรี