What is Vida Health?

Vida Health – or Vida – is a mobile app that offers personalized support for over 15 conditions, spanning lifestyle, common chronic conditions, and mental health to help you achieve your personal health goals. Programs include an expert health coach (or therapist), easy progress-tracking through in-app trackers and connected devices, and helpful resources like videos, lessons, practices, recipes, and more — all aimed at helping you achieve better health, in a way that works for you.

With Vida Health, you get a program tailored to you and your health journey. When you sign up, you have the chance to share your health goals and preferences. Vida uses that information to build a program and experience from the ground up, just for you.

Who is eligible for Vida health coaching through Long Island Select Health?

All LISH employees, their spouses/domestic partners, and 18 year old dependents are eligible for Vida at no charge.

What kind of support can I receive through Vida?

At Vida, we handpick the best coaches and health experts from across the country. Whether you’re just starting your wellness journey, training for your next race, or somewhere in between, our coaches can help you reach your goals. Here are a few examples of things we can assist with:

• Support with specialized diets (including gluten-free, paleo, vegan lifestyles, keto)
• Nutrition and healthy eating
• Improving exercise and strength training
• Event preparation and training (for example, a 10K or a triathlon)
• Healthy sleep habits
• Support coping with stress
• Support with anxiety and depression
• Postpartum health and weight loss
• Managing diabetes or hypertension
• Tackling pre-diabetes, so it does not lead to chronic disease
• Support during a major life event that impacts your health

Do I have to have a chronic condition to participate?

No. Whether you are looking to get (or stay) fit, lose weight, handle stress or anxiety, prevent disease, manage a chronic condition or meet another health goal, we have expert coaches and therapists available to help.

Can I change coaches if for some reason it doesn’t work out with my first coach?

Absolutely. To request a coach change, go to the Home tab in your Vida app, tap Settings in the upper right, then tap Request New Coach. You’ll walk through a brief survey to make sure we match you with a new coach that’s the best fit for you and your goals.

What happens to the information I provide to Vida?

All personal information you share through Vida’s HIPAA-compliant app is confidential and is securely stored on encrypted databases.

What type of information will Long Island Select Health receive?

Vida and Long Island Select Health take your personal health information very seriously. Your individual data will only be accessible to your Vida team, and select health apps you connect to Vida. Vida will not share your individual participation, results, or any personally identifiable health information with Long Island Select Health.

Can I connect other health and fitness apps/devices to my Vida account?

You can! Connecting your fitness tracking apps and devices to Vida is a great way to stay on track with your health goals. We support integrations with 100+ apps and devices, including:

• Fitbit
• Garmin
• iHealth
• Jawbone
• Runkeeper
• Strava
• Withings/Nokia Health
• Apple Health (e.g. Loseit, MyFitnessPal) (iOS only)

How do I connect a 3rd-party app or device to my Vida account?

When you log into Vida for the first time, you’ll see a task on the Home screen that says Connect Devices & Apps. Tapping this will guide you through the device setup process. If you decide to add or change a connected device/app at a later time, follow these steps:

1. Make sure the device/app you’d like to connect is set up and that data tracking is working properly.
2. Log into the Vida app.
3. Go to the Home screen, tap the gear icon in the upper right, then tap Connect Devices & Apps.
4. Select the device/app you’d like to connect and follow the on-screen instructions.
5. Repeat these steps if you need to connect more devices or apps.

Why isn’t my device or app syncing to Vida?

First, please make sure your device is properly connected (see previous FAQ: “How do I connect a 3rd-party device or app to my Vida account?”). If you’ve checked this and are still having problems, please email us at support@vida.com.

I was asked for a credit card when signing up. Isn’t Vida provided to eligible Long Island Select Health employees at no charge?

Vida is indeed available at no charge to eligible Long Island Select Health participants. If you’re seeing the credit card screen in error, email us at support@vida.com and we can help you get properly set up.

I forgot my password. Can you help?

Sure thing. Simply open the Vida app and tap Login. On the login screen, tap Forgot your password? and enter the email address associated with your account. We will send you an email with instructions on how to change your password.

Didn’t receive an email? You can reach out to us directly at support@vida.com.

How do I change my password?

To change your password, simply go to the Home screen in your Vida app, tap the gear icon in the upper right, then tap Change Password. From there, follow the on-screen instructions.

How do I change the email address associated with my Vida account?

Please email us at support@vida.com to change your email address.

I signed up for Vida but forgot to use my invite code.

Not a problem, please email us at support@vida.com and we can make the adjustment.

My spouse or dependent is having trouble signing up. How do they sign up through my employer benefits?

Your family members (including spouses, partners, and dependents ages 18+) are eligible to use Vida’s services at no charge through your employer benefits. They will also use the invite code: LISH.